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Vonage you wrote that your network setup is as follows: I am assuming that you

you wrote that your network setup is as follows:

I am assuming that you meant to say Modem first correct?

If so, then the V-Portal is acting as the main gateway for the rest of your network. This typically ends up causing issues since these Vonage devices are weak routers.

Is your DIR655 compatible with 3rd party firmware like DD-WRT or Tomato? If so, then I'd recommend that you flash it with one of them. That might help.

But your test results show minimal signs of issues. The main concern is the round trip time. That might be an issue. Also, running the speed test while you are on the phone might also give us some clues.

For now, take the test with only the network as follows:

modem -> Vportal -> computer

remove the DIR655 for testing purposes.

then post your results.

this will help us compare the results from your first test which I presume had your computer behind the DIR655.

Read The Full Thread:

Very frustrated with tech support

• I have been trying to troubleshoot an issue with getting calls that connect but
• Although I can understand dealing with technical support can sometimes be an
• First off, thanks for your offer of help. In my frustration of last evening I did
• And what was the result when you connected a telephone directly to the phone port
• Same results... and the tech support person (2nd level) who said she would call
• Does anybody have any ideas that could help? Thanks, RA
• Can you tell us a little more about your network at home and if there are other things
• Very interesting observation... So far all of the occurrences have happened
• Does the information I posted indicate any issue? How does one go about isolating

mundy5 posted "you wrote that your network setup is as follows: I am assuming that you" on 01/27/2009

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments (for example, U.S. & Canada 300), all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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