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stevieb60 Posted:
Hello, I've been a
Vonage VOIP user
here in the UK for
over 6 years and
in the early...
In The Forum:
Vonage
Topic:
Choppy Voice
On May 29, 2012 at 10:51:09

jenjee Posted:
Hello, My
friend had
cancelled Vonage
over 5 years ago,
but still has the
modem...
In The Forum:
Vonage
Topic:
Best way to dispose of Modem or Router
On May 26, 2012 at 18:09:22

sssscary Posted:
Hi, I realize this
post is old, but I
was just trying to
find out how to
auto delete...
In The Forum:
VoIP Feature Wish List
Topic:
Auto-Delete Voicemail When Forwarded to Email!!
On May 24, 2012 at 08:08:15

sandyj Posted:
The last few days
I've gotten a
couple of calls
from angry people
demanding that...
In The Forum:
Vonage
Topic:
Someone is using my phone number? Hacked?
On May 18, 2012 at 20:07:46

vrtlassit7 Posted:
Can anyone help me
figure out a
solution to create
a virtual
attendant? I own
a small...
In The Forum:
VoIP Feature Wish List
Topic:
Virtual Attendant
On May 18, 2012 at 07:53:07

rodisport Posted:
I have had this
problem for more
than 4 months now
when i call some
one it doesn't...
In The Forum:
Vonage UK
Topic:
no ringing tone
On May 14, 2012 at 18:17:44

js123 Posted:
we already have
vonage device how
can i reactivate
the service and
what is the
procedure....
In The Forum:
Vonage
Topic:
how to reactivate the service
On May 12, 2012 at 14:57:39

dconnor Posted:
A photo would be
helpful....
In The Forum:
Hard Wiring - Installation
Topic:
Problem with home wireup
On May 08, 2012 at 10:47:17

rival Posted:
Thank you! This
was my exact
problem. Outgoing
calls would fail,
incoming calls...
In The Forum:
Vonage
Topic:
Dial tone ok, incoming calls ok, no outgoing calls
On May 03, 2012 at 21:11:35

stevejone Posted:
This is really a
good topic.It
gives a quite
detailed
information about
the jammer...
In The Forum:
Vonage UK
Topic:
Application of Cell Phone Jammer
On May 03, 2012 at 11:29:58

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Vonage wow there's a lot of stuff in this post first - you can change a voice line to

wow there's a lot of stuff in this post

first - you can change a voice line to fax and a fax line to voice ... but only certain departments (not general) have the ability to do this (one of these is cancellations)

second - you should get a persons name and id number ... its available for a reason ... just as you should be able to speak to the customer service rep as another human being ... not a verbal punching bag

third - as in every other job, there are people who will work hard and do an excellent job and are proud of their work and those who do a minimum and slide by ... everyone who has a job knows people in each of these catagories (and there's too many and's in that thought)

fourth - CSRs have restrictions in their ability to issue credits .. these restrictions come from management ... if a CSR cannot help you then politely ask for someone who can ... there are NOT always available supervisors to take calls for customers but one can eventually be found if the problem can not be resolved

fifth - being put on hold depends on the rep ... sometimes i'm sure it does mean the rep is taking a break or getting dinner ... but other times its so the caller doesn't hear dead silence or typing while the rep is handling the issue

sixth - i'm glad that this forum is here ... it allows a little more discussion between people and not bashing one way or the other

Read The Full Thread:

Even angier

• Apparently my last topic was "locked" due to lack of information. Here is the situation
• Geez, I'm so "Angie" I can't even spell straight!
• So the human made an error..., and hung up by accident... Let me explain how
• You can do that on the Vonage web portal under "Change my Rate Plan" on the Billing
• Sorry. Now... can you help me?
• edit: need to start refreshing before replying...
• Yeah, I tried looking under billing. I don't have a problem with the charge, but
• Then you have a dilemma because the fax line is only allotted so many minutes per
• That it's Vonage's policy not to allow me to do this. I was really confused at this
• Nope. You're done. You'll probably have to drop the fax line and add a regular plan

suprmanjoe posted "wow there's a lot of stuff in this post first - you can change a voice line to" on 03/24/2005

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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