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Vonage well i have had vonage for a number of months now and have had no issue untill late,



well i have had Vonage for a number of months now and have had no issue untill late, when i got a phone call informing me i was excessivly using the phone line, and they were tellingme i was going to be switched over to a small business account, but when i signed up for Vonage over the phone the man i spoke with never mentioned that there would be a 5000 minute cap before they started looking at my account, and with my wife out of town in canada it is the only way i had to talk to her and my daughter, i tried to explain i missed my wife and yes, maybe we talked for longer then the 5000 minutes would allow but at the same i was told this was an "unlimited plan" and as such i would have unlimited minutes to call any country in the world that which included canada, well my assumption was gravely mistaken, as of today my service was shut off and i was informed to get it back i would have to pay an increased rate for the small business account which is roughly $20 more then what i'm paying now, this doesn't seem like much but i was recently injured and am forced to live with my parents (both of which are on disability) and we are barely making it by as is, i tried to explain this to the woman i spoke with but she spent too much time telling me about how there was nothing she could do, and not letting me speak to even understand what was happening on my end... i guess long story short what i'm saying is; how is 2.78 hours a day excessive? has no one that runs Vonage ever seen what a teenager can do to a phone?... my mother and myself have ran up the minutes between me talking to my wife and daughter and her talking to her family in michigan, but on that we were told it was an unlimited plan, i would probably never taken the service if i were told it would lead to this...


5000 minutes... 2.78 hours a day...

Vonage who are you to say what's excessive?!



Read The Full Thread:

ToS BS, and the 5000 minute jerk...


We understand your irritation, but please understand that this forum is not owned
Hey. I am not defending that policy. I also believe an unlimited plan should be
2.78 hours a day... talking on the phone. :eek: Well, considering average
digital voice, you obviously don't have teenage daughters ;) but yeah
Not yet, she's only 8. But by then hopefully we'll have free worldwide wireless
i didn't want help with my problem but hopefully if anyw=one reads this they will

jiro2905 posted "well i have had vonage for a number of months now and have had no issue untill late," on 12/01/2009

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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