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Aaronjanic Posted:
Мы
пр
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#1083;и
за
...

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On Feb 19, 2017 at 00:21:48

Martintet Posted:
Гл
03;дя
ме
78;ду
...

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On Feb 18, 2017 at 08:15:59

BigNewsMof Posted:
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On Feb 18, 2017 at 05:27:24

BigNewsMof Posted:
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In The Forum:
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On Feb 18, 2017 at 04:51:28

BigNewsMof Posted:
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In The Forum:
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On Feb 18, 2017 at 04:25:08

BigNewsMof Posted:
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On Feb 17, 2017 at 13:06:26

BigNewsMof Posted:
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On Feb 17, 2017 at 05:54:19

BigNewsMof Posted:
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Topic:
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On Feb 17, 2017 at 05:33:48

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Topic:
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On Feb 16, 2017 at 22:47:07

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On Feb 16, 2017 at 10:56:10


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Vonage we have been through hell and back with my parents setup of Vonage as they were unable



we have been through hell and back with my parents setup of Vonage as they were unable to transfer the number from Comcast to Vonage, claiming the number could not be found (coming from Vonage's Third party telco. ) This ordeal went on for 2 months with at least 20-25 hours on the phone with Vonage buffoons at customer service. So we give up and decided to cancel.

1. If you cancel in the first 30 days and return the equipment within 14 days of cancellation the $39.99 disconnect fee is waived.

http://www.vonage.com/help.php?article=398&category=55&nav=6

There's no risk to trying Vonage service. Our hassle-free Money Back Guarantee policy guarantees your satisfaction. If for any reason you wish to cancel service within 30 days of purchase, we'll refund your money with no questions asked.

Terms of Money Back Guarantee:

You must cancel your service within 30 days of the activation of your account.
You must not exceed 250 minutes of usage in the first 30 days of service.
If you exceed 250 minutes, you will not be refunded for the first month of service.
You must return your equipment within 14 days of your cancellation .

2. If you cancel in days 31-90 , you owe the $39.99 disconnect fee and have to return the equipment otherwise you are charged $99.99 for the equipment. This info is from an extended conversation with a Vonage rep.

here, have a look at evidence for point 2

http://www.vonage.com/help.php?article=362


Yes. Vonage will apply a $39.99 disconnect fee to each line that is cancelled within one year of being activated. If you cancel within the Money Back Guarantee period of 30 days and return your device within 14 days of your cancellation, the disconnect fee will be refunded.

Note: The rebate instant credit is cancelled and you will be charged for the balance of the price of the equipment, if you disconnect Vonage service between the end of Money Back Guarantee period and 90 days of service .

3. If you cancel in days 91 to 1 year you are still charged a $39.99 fee and you keep the equipment at no charge to you.

4. If you cancel after 1 year you are not subject to a disconnect fee and you keep the equipment.

For some people it is a good deal, for others, pure hell and aggravation, something which my elderly parents surely don't need.

I'd say if you are tech savvy and don't mind long waits and poorly trained csrs and have a LOT of patience, go with Vonage. Otherwise, stick with the good ole land line.



Read The Full Thread:

cancelling Vonage, my understanding


Heh Heh. Well since no one else wants to reply I will. First I agree with your

BadDeal posted "we have been through hell and back with my parents setup of Vonage as they were unable" on 06/07/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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