Call Waiting:

Enables you to place one call on hold while you answer a second call, then alternate between the two.

• While on the phone, a tone alerts you to another call.
• Press the flash button or switch hook on your telephone - as you would with a normal telephone line.

Caller ID (number only):

Allows you to identify the party that is calling you.

Must have a telephone or device that supports caller id.



 

Personalized Voice Mail:

Allows a person calling you to leave a voice message. Includes a local access number, calls to check Voice Mail and Message Waiting Indicator (stuttertone). In addition, we give you advanced VoiceMail options like Email notification and the ability to check Voice Mail online.

Online:

• Simple web access through your web account.
• Play your Voicemail using Windows Streaming Media
• Manage your Voicemail (change PIN, enable email alerts, trash old messages)

By telephone:
 

• Call your local access number or
• Call your Vonage phone number and once the message greeting starts, press *

Call Forwarding:

Enables you to configure your phone to automatically forward a call to any telephone number that you choose.

• Log in to your account.
• Click on Configure Call Forwarding.
• Set up Basic or Advanced Forwarding by following the instructions on the web page.

Basic Call Forwarding
Allows you to direct all of your calls to the phone number of your choice. If there is no answer or a busy signal at the destination number, your Vonage voicemail will answer the call after 30 seconds. You can set up Basic Call Forwarding from the Vonage Web dashboard by selecting the Call Forwarding Options link.

Advanced Call Forwarding:
Gives you more control over the call forward process. Not only can you choose a number to direct all of your calls to, but you can also determine the number of seconds your Vonage phone will ring before the call is forwarded.

You can decide if you want your Vonage voicemail to answer the call should your destination number be busy or unanswered. If you elect to have your Vonage voicemail answer the calls, you can also determine how many seconds the destination number should ring before your Vonage voicemail answers the call.

You can set up Advanced Call Forwarding from the Vonage Web dashboard by selecting the Call Forwarding Options link.



 

Caller ID Block (*67):

Allows you to block your identity from any party you are calling that has caller id service (only available on a call-by-call basis).

• Pick up the handset, listen for the dial tone, press *67.
• Wait for the dial tone.
• Then dial the number you want to call. Your number will not be displayed to the called party.

Repeat Dialing:

When a number is busy, the repeat dial feature, when activated, will continue to redial until the call is completed. To activate repeat dial, dial 5 and hang up when you get a dial tone signal. Vonage will ring you back when the number you are calling is available. You may continue to make other calls in the interim. To enable repeat dialing just go to the features page of your web account.

 

International Call Block:

Consumers elect to enable our International Call block feature to prevent unwanted or unintentional international calls. Since only the Account Administrator (account holder) can enable or disable the International Call Block this can prevent unwarranted use of the account. In additional, a slip of the finger can mean an unintentional international call. An international call black can guard against this situation. Configuring this setting is easy by going to the features page of your web account.



 

Call Transfer:

You can transfer a call from your Vonage phone number to any other phone number quickly and seamlessly. This includes transfers to other landline phones, to mobile phones or to voicemail. To transfer a call just:

• press the flash button or switch hook on your phone and dial #90
• dial the 11 digit telephone number
• dial #
• listen for the dial tone
• hang up the phone

Bandwidth Saver:

Vonage's Bandwidth Saver feature allows you to modify the sound quality of your call slightly to save valuable bandwidth. Customers with 128Kpbs connections often elect the Normal Sound Quality setting on our Dashboard. This saves bandwidth and still provides excellent call quality. Please note, once the Bandwidth Saver feature is elected it can take up to an hour for it to go into effect. If bandwidth is an issue for you or if you have occasional dropped calls, we suggest you try the Normal Sound Quality setting today. To configure your account simply go to the features page of your web account.



 

Call Return (*69):

Allows you to automatically return your last incoming call. Use it as much as you like, it's free.

 

Real time Online Account Management

Nicknamed "the dashboard", this is the one location where you can get all the information you need about your account. Here’s what you get in your account:

Dashboard:
The dashboard lists your ten most recent made and received calls, account information, order information and service announcements. It also has a link to Call Forwarding Options and allows you to log into your voicemail.

 

Activity:
The activity page lists all made and received calls for the last seven days. Days are consecutive regardless of whether or not calls were made on a particular day.

 

Billing:
The Billing page provides information such as billing cycle, next payment date and monthly charges to date. You can access three months of bills and an itemized call detail that updates within moments of any activity. You are also able to request credits from this section.

 

Voicemail:
The Voicemail page allows you to manage your messages as well as listen to them online. In addition, you can set up email notification of voice messages and change your voicemail PIN.

 

Account:
The Account page provides account and user information. It also allows you to edit the account information and password.

 

Real time Billing Information:

The Billing page provides Real time information about all your billing charges. In addition, you see your billing cycle, next payment date and monthly charges to date. You can access three months of bills and an itemized call detail that updates within moments of any activity. You are also able to request credits from this section.

 

Select your own Area code:

With Vonage DigitalVoice, you are no longer tied to your "local area code". You can select any Area Code you want from our list of available area codes. This means even if you live in New York, you can have a California Area Code.

Imagine, all your friends and family that live in California would be able to call you in New York by calling a local number. For small businesses and home offices, this gives you local presence in many areas, without the cost of building offices outside of your local area. Area Codes Available

 

Take your home phone Anywhere:

Never before have you had the ability to take your home phone with you wherever you go. With Vonage DigitalVoice, you can travel with your home phone or even move without skipping a beat. Whether you’re traveling across the United States or anywhere else or you’re moving into a dorm, or another town; all you need is a high speed internet connection and the phone adapter (that we provide for free). It’s home phone service that goes with you.

 

Phone Adapter::

You get a Cisco ATA 186 for use with your Vonage Service

 

Any call made from a Vonage phone to another Vonage phone is always free. If you are on the basic plan, in-network calls are not deducted from your minute plan. Voicemail calls are always as well.

 

30-day risk-trial:

If within 30 days of your account activation, you are experiencing any difficulty with your Vonage DigitalVoice Service, please call Vonage at 1-VONAGE-HELP and let us assist in resolving the problem!! If we cannot get it working for you we will waive the $39.99 disconnect fee*.



*Please note that the first month's service fee and the one time activation fee will not be refunded. Customer is responsible for returning equipment to Vonage.

 

live Customer and Technical Support and Online Support



 

Customer Care by Phone or Fax

Customer Care by Email

Vonage forum
We are happy to assist with your problems online, through the Forum. Use Vonage forum to find the best solution for you.

 

Real Time service announcements:

Vonage posts important announcements that affect all Vonage customers to your web account. Holiday hours, service outages, planned system maintenance, or the launch of new feature enhancements are example of service announcements. If you are experiencing any service related problems, check your Web account for an announcement prior to contacting Customer Care.

 

Refer-A-Friend program:

A program exclusive to Vonage DigitalVoice customers;