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In The Forum:
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Vonage :twisted: I had many callers tell me my phone was not working, they didn't



:twisted:

I had many callers tell me my phone was not working, they didn't get me or my answering machine and had to call my cell phone to reach me. There was no indication on my end that the phone wasn't working, no error messages on the modem and I had dial tone and could make calls.

After repeated cable connection changes directed by technical support failed to correct the issue they directed me to contact my ISP. They told me my connection was fine. I canceled the Vonage service but because I tried to make it work for longer than 30 days I exceeded the trial period and they charged me $120 to terminate unusable service. I was able to get them to refund $39 but they refused to refund the rest even after taking it to the "Executive Dispute Management" office.

I will NEVER use Vonage again...



Read The Full Thread:

Poor Customer / Technical Service


Welcome to the club. Although I had good experience with Vonage, I ported my
I started to reply to this and I just erased everything I wrote because in the end
I had that problem once, of not getting calls, I removed the power from my Vonage
Ditto! And if you have problems with your cell phone or cell phone account . . . and
Thanks, For your reply , I mean by better the following: 1- Better Customer
About 20%> Actually knowing what your device is doing in real time with the

rkelley posted ":twisted: I had many callers tell me my phone was not working, they didn't" on 06/06/2009

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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