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 Vonage VoIP Rings Up Satisfied Customers

Vonage In Print News

Internet Calling Rings Up Satisfied Customers

February 7, 2005

By Reggie Beehner

VoIP is cheaper than land line, packed with features.

Richard Day was annoyed with his home phone bill. Although he used his cell phone for almost all his calls, Day still maintained a-traditional land line at home as a backup.

But the $40 bill, which covered only local service, seemed awfully high to the Lexington man,-especially considering how rarely he used his home phone.

So eight months ago, Day dropped his land line and took a chance on an experimental new serv-ice he'd heard of through a friend: Internet phone calling.

He's glad he made the switch. Not only did Day cut his phone bill to $27 a month by signing up with Vonage, an Internet phone company, he also enjoys unlimited long-distance calling and a host of other features he didn't think possible with a bargain-rate phone service.

 Posted by vonage on Monday, February 07 @ 22:22:51 UTC
 (1212 reads)
Read More: Vonage VoIP Rings Up Satisfied Customers

 Vonage Helps To Make Telephone Calls Over The Internet Mainstream

Vonage In Print News

This Could Be The Year Making Telephone Calls Over The Internet Goes Mainstream

February 6, 2005

By William Freebairn

Just ask Jef Sharp, president of TechCavalry in Northampton. His computer repair and service company switched all of its phone calls over to a system that uses the Internet to make and complete calls.

The system is cheaper than conventional telephone service and offers some features standard phones cannot provide. The only downside is that users at the company sometimes hear a slight hollowness or echo during calls; those on the other end notice nothing, Sharp said.

"You can manage it from your Web browser and reroute calls to ring on a cell phone if you want," he said.

Using the public Internet for making telephone calls is not new, but the initial experience was suspect.

However, advances in the so-called voice over Internet protocol technology have improved call quality. The spread of broadband Internet connections, which are required for most of the services, has made the service more popular.

Companies such as Vonage, a start-up offering the voice over Internet service, have brought Internet telephone calls to the mainstream. Vonage charges $24.99 per month for unlimited Internet-routed local and long distance calls.

 Posted by vonage on Monday, February 07 @ 22:09:58 UTC
 (1163 reads)
Read More: Vonage Helps To Make Telephone Calls Over The Internet Mainstream

 Vonage VoIP Drives Down Telephone Bills

Vonage In Print News

Dialing For Fewer Dollars

February 5, 2005

By Angie C. Marek

Sarah Malik, a Pakistani-born doctor living in New York City, understands the value of a telephone call. With family sprinkled throughout Pakistan and Great Britain, Malik, 29, used to spend $250 a month on international calls plus an additional $70 for domestic service. Then she came across an ad for "voice over Internet protocol" (VOIP), a technology that allows her to chat for less over a high-speed Internet connection. In September she swapped her AT&T long-distance plan for CallVantage, the company's VOIP service. Now her bill is around $100 a month.

VOIP is whittling down the phone bills of a growing number of Americans. While only 130,000 people paid for the service in January 2004, the number was closer to a million by the end of the year, according to the Yankee Group, a technology research firm. Household names like Verizon and AT&T now offer Internet telephone services. And in January, Comcast Cable jumped into the VOIP game, announcing it will offer telephone, Internet, and cable television for a discounted price. The Yankee Group estimates 17.5 million households will be hooked into VOIP by 2008.

 Posted by vonage on Monday, February 07 @ 21:44:25 UTC
 (962 reads)
Read More: Vonage VoIP Drives Down Telephone Bills

 The Word Is Getting Out

Vonage In Print News

The Word Is Getting Out

February 5, 2005

By John Harris

MY daughter's young friend Marc was angry with Santa the other day. "I'm going to write to him and tell him he's bad for not giving me a trumpet at Christmas," he informed his mother.

"What's his address, Mummy? www.what?"

When a three-year-old who's still figuring out how to hold a pencil automatically assumes that Santa has a web address, it shows how deeply the Internet has entered our lives during the past decade.

The two main reasons for the Internet's success are its simplicity and ubiquity.

For example, my brother visited Mexico over Christmas where he used Internet cafes to e-mail friends and family with photos and tales of his travels and travails.

My mother uses the Internet to play bridge with friends around the world she has never met in person.

 Posted by vonage on Monday, February 07 @ 00:00:00 UTC
 (888 reads)
Read More: The Word Is Getting Out

 Vonage VoIP Phones Will Take To The Road

Vonage In Print News

Hybrid VoIP Phones Will Take To The Road

February 4, 2005

By Tim Greene

Take A Wi-Fi Phone With You, And Save Money At Hotspots.

So far, wireless VoIP is finding a niche for situations where staff remain within a building. In particular, hospitals, where cellphones are not allowed, have been the site of early adopters (read our recent case studies, Wireless VoIP features win over IT staff and Nurses get the voice-on-Wi-Fi treatment

For others, VoIP on Wi-Fi is becoming more popular as it overcomes the technical barriers (What barriers? Read our summary Voice on Wi-Fi? Just say NoM).

Mobile users want voice on Wi-Fi

While roaming within a building might be good enough for staff inside a hospital, salespeople that roam the country also can benefit from wireless VoIP phones and save customers money, says Keith Waryas, an analyst with IDC.

Using VoIP wireless phones or even VoIP softphone software on a wireless PC can turn public hot spots into havens where users can avoid dipping into cellular minutes that may cost a lot of money, according to Waryas.

 Posted by vonage on Sunday, February 06 @ 00:00:00 UTC
 (933 reads)
Read More: Vonage VoIP Phones Will Take To The Road

 Vonage CTO Writes An Open Letter To The Vendor Community

Vonage In Print News

An Open Letter To The Vendor Community

February 1, 2005

By Louis Mamakos

Dear vendors,

Here we are, a few years into the 21st century, and we're still using an old, obsolete network protocol to control and operate our network devices. Why is this? You might say it's about being backward compatible, but I attribute it to the most powerful fundamental force in the universe: inertia.

Imagine that you're a network architect at a large enterprise or service provider-in my case, I'm the CTO of Vonage-and you have to operate and interact with a wide variety of network elements. If your network consists of nearly 400,000 pieces of networking gear like mine, configuring and revving just 1 percent of those elements through the Trivial File Transfer Protocol (TFTP) can take a long time. Managing this process takes effort and patience, as anyone with a big network knows.

The problem with TFTP is that it performs poorly. TFTP was built for small footprint, not high performance. It uses the simple "send a packet, wait for an acknowledgement, then send the next packet" approach to transport protocols. Each of those packets can only contain 512 bytes. The combination of short packets and relatively long time required to receive an acknowledgement can cripple TFTP performance, especially when the devices being managed are on the other side of the globe. By contrast, file transfers over TCP-based protocols take advantage of TCP's ability to have more in-flight data to improve performance.

 Posted by vonage on Saturday, February 05 @ 00:00:00 UTC
 (1981 reads)
Read More: Vonage CTO Writes An Open Letter To The Vendor Community

 Vonage To Sell Wi-Fi Phones

Vonage In Print News

Phones To Use Wi-Fi Instead Of Cellular Systems, Or Both

February 3, 2005

By Anne Eisenberg

Today people take laptops to wireless hot spots in coffee bars and airports to check their e-mail messages and to explore the Internet. Soon they may pack a new type of telephone and take it along, too, to make inexpensive calls using those wireless connections.

The phones are called voice over Internet protocol over Wi-Fi (or, simply, voice over Wi-Fi) handsets. Like conventional voice over Internet protocol, or VoIP, services, they digitize the voice and send it as data packets over the Internet. But they do it wirelessly, over an 802.11, or Wi-Fi, network.

And also like conventional VoIP, the technology may become popular with people who want to economize on their long-distance bills by using Wi-Fi connections when possible. "If you make a large number of calls, it could save money," said Philip Solis, a senior analyst at ABI Research in Oyster Bay, N.Y., and author of a report on prospects for the technology.

Wi-Fi handsets will soon be common on the consumer market, Mr. Solis said. "Probably we will see dual-use handsets that are cellphones as well as voice over Wi-Fi."

Vonage, a company that offers VoIP service, will soon sell portable Wi-Fi handsets that people can use at public access points or on wireless networks in their homes and offices as an alternative to cordless phones. Vonage, which is based in Edison, N.J., expects to offer the handsets by midyear, its chief executive, Jeffrey Citron, said.

 Posted by vonage on Thursday, February 03 @ 11:38:37 UTC
 (1117 reads)
Read More: Vonage To Sell Wi-Fi Phones

 Consumers Are Cool To VoIP

Vonage In Print News

Consumers Are Cool To VoIP: Survey

February 2, 2005

By Preston Gralla

Forrester survey finds that only 13% are interested or very interested in using the technology.

Despite a significant industry push, consumers are cool to VoIP, with only 13% interested or very interested in using the technology, according to a new survey by Forrester. Only 43% have even heard of the technology, and only three percent of consumers are using it, the survey of 1,132 online households concluded.

The Forrester report, "Who Wants To Buy VoIP?" also found that consumers will have to see significant savings before considering using VoIP over their existing phone service. It concluded, "The needle on interest doesn't move until consumers can save at least $15 on their combined local and long-distance spending. At this point, the consumers surveyed who are 'very willing' and 'extremely willing' to purchase VoIP more than doubles to 38%. At a savings of $25, the percentage skyrockets to 52%."

Consumers would be most willing to consider VoIP services from their local phone companies, with 38% of respondents pointing to that as their top choice. In second place was a wireless carrier, with nearly a third of respondents. Specialty VoIP carriers such as Vonage were cited by only 19% of respondents.

 Posted by vonage on Thursday, February 03 @ 00:00:00 UTC
 (948 reads)
Read More: Consumers Are Cool To VoIP

 Vonage Blurs Area Code Boundaries

Vonage In Print News

Area Codes Blur Boundaries ("The Customer")

January 31, 2005

By Elisa Batista

Thanks to cellular and internet phones, anyone can make a call from anywhere -- and use any area code in the country.

But the added mobility doesn't always bode well for businesses trying to operate in a messy world of multiple personal phones, calling numbers and area codes that differ from a person's home address.

Some companies may ask what's the point of even having an area code? If anything, the invention of the mobile has been a headache for Domino's Pizza (DPZ).

The fast-food delivery chain has an internal group of people looking for a technical solution for accepting cell-phone orders. Right now, most Domino's restaurants accept orders only from land-line telephones tied to a local address, to ensure that drivers make deliveries to legitimate homes.

"One of our best customer-service and driver-safety tools is caller ID," said Domino's Pizza spokeswoman Holly Ryan. "Cell phones have added the extra step of verifying and tying a legitimate address to a cell-phone number. It's not an insurmountable challenge, but it has added the extra step of verification."

 Posted by vonage on Tuesday, February 01 @ 00:00:00 UTC
 (1130 reads)
Read More: Vonage Blurs Area Code Boundaries

 Internet Telephony Takes The Spotlight

Vonage In Print News

PluggedIn: Internet Telephony Takes The Spotlight

January 28, 2005

By Justin Hyde

WASHINGTON (Reuters) - One technology promises to harness the power of the Internet for voice communications. Its competitor has been around for a century, and has an industry shorthand that needs two adjectives -- "plain old telephone service" -- to describe just how boring it is.

The battle between the two is expected to heat up in 2005, as we move further into the much-hyped "Year of the Internet Phone." But even if the most optimistic predictions come to pass, industry analysts say, plain-old telephone lines will still have a tight grip on much of the market. The Internet-based business has a number of hurdles to clear before it becomes a mainstream technology.

Still, even if it doesn't take over the phone market, Internet telephony, or VOIP (voice-over-Internet protocol), seems poised to make inroads in the United States, thanks to growing numbers of high-speed Internet connections and companies pushing Internet phone services.

 Posted by vonage on Saturday, January 29 @ 00:00:00 UTC
 (1110 reads)
Read More: Internet Telephony Takes The Spotlight

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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