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 Vonage Finds VoIP 911 Solution With Qwest

Vonage In Print News

Qwest Gives Vonage The 911

April 20, 2005

By Ben Charny

Vonage says it has negotiated access to Qwest Communications International's 911 infrastructure, another sign that Vonage and other VoIP operators are closer than ever to tackling a major hurdle to offering better emergency service.

The agreement enables 911 calls from Vonage customers to travel over Qwest's emergency calling infrastructure in 14 states, so the calls go directly to emergency dispatchers rather than taking the circuitous, and some believe irresponsible, route they now take. News of the arrangement appeared in a letter Vonage sent to the Federal Communications Commission earlier this week.

The agreement may pressure the three other Bell operating companies, Verizon Communications, SBC Communications and BellSouth, to provide Vonage--and by extension other providers of voice over Internet Protocol service--with the same sort of unfettered access to their 911 networks.

For the most part, U.S. Net-phone providers still cannot successfully route a 911 call to the right emergency calling center or provide emergency operators with the caller's phone number and location. The problem is mainly that the Bells have yet to give VoIP providers no-holds-barred access to the 911 infrastructure linking more than 3,200 emergency call centers.

 Posted by Vonage on Thursday, April 21 @ 22:45:00 EDT
 (1201 reads)
Read More: Vonage Finds VoIP 911 Solution With Qwest

 Vonage Lands Deal For VoIP Monitored Security Systems

Vonage In Print News

Vonage Inks Deal For VoIP Monitored Security Systems

April 20, 2005

By Matthew Friedman

Home security vendor and voice over IP (VoIP) provider Vonage Holdings Corp. have inked a joint marketing agreement to offer broadband VoIP subscribers telephony-independent monitored security systems.

One of the hurdles faced by commercial VoIP providers like Vonage is that, up to now, most monitored security systems for home and business have required traditional public switched telephone system (PSTN) service to central monitoring offices. However,'s long range wireless security solution doesn't use the PSTN, thus allowing customers hesitant to part with their monitored security systems to commit completely to VoIP.

Customers will be able to subscribe to Vonage through their dealers. is promoting an "TomorrowTech" bundle that it says will save customers enough on telephone service to cover the expense of security monitoring. Moreover the company is offering existing Vonage customers three months of free security monitoring service when they order a security system.

 Posted by Vonage on Thursday, April 21 @ 22:15:00 EDT
 (2768 reads)
Read More: Vonage Lands Deal For VoIP Monitored Security Systems Partners With Vonage On VoIP Co-Marketing Arrangement

Vonage In Print News Partners With Vonage On Co-Marketing Arrangement

April 21, 2005

By Staff

MCLEAN, Va. -, a provider of wireless monitoring services, announced a marketing partnership with Vonage, an Edison, N.J.-based voice over Internet protocol telephone company.

As a result of the deal, the two companies will offer each other’s services to existing and potential customers. In particular, will leverage its installer base to promote Vonage’s VoIP telephony services and Vonage, in turn, will present a wireless alternative to landline-based alarm monitoring.

The marriage of these two companies is not too far fetched, considering both entities have built their brands against the higher costs associated with landline phone services versus cellular and broadband alternatives.

 Posted by Vonage on Thursday, April 21 @ 21:50:06 EDT
 (1472 reads)
Read More: Partners With Vonage On VoIP Co-Marketing Arrangement

 Qwest To Provide Vonage 911 Access In 14 States

Vonage In Print News

Qwest Agrees To Provide Vonage E-911 Access

April 20, 2005

By Donny Jackson

Qwest Communications will give Vonage access to its E-911 interconnection trunks, which will allow the leading consumer VoIP provider to provide E-911 services in Qwest’s region, according to letters Vonage filed with the FCC this week.

Qwest’s decision follows its successful trial of Vonage’s E-911 solution in King County, Wash. The Vonage E-911 solution is being used throughout Rhode Island--one of the few U.S. states where an incumbent carrier does not control the selective router, which is crucial to access to the E-911 system.

Many industry observers have questioned whether ILECs would be willing to give Vonage access to their selective routers, because E-911 service is the primary feature advantage traditional telecom carriers have when competing against upstart VoIP providers. Vonage Chairman and CEO Jeffrey Citron referenced this competitive reality in a letter to Qwest Chairman and CEO Richard Notebaert.

“With the access that Qwest has agreed to provide, Vonage will be able to route emergency service calls placed by its customers directly to public-safety operators, which will help save lives and safeguard property,” Citron wrote. “I applaud you for your willingness to put the health and safety of Americans before short-term competitive considerations.”

 Posted by Vonage on Thursday, April 21 @ 21:40:00 EDT
 (1853 reads)
Read More: Qwest To Provide Vonage 911 Access In 14 States

 No Need For Alarm Over Home Security With Vonage

Vonage In Print News

No Need For Alarm Over Home Security And VoIP

April 20, 2005

By Carolyn Schuk

VoIP service provider Vonage's marketing machine has been busily promoting the company's partnership with, a wireless alarm monitoring service based in Virginia, as the answer to the need for reliable home and business security monitoring without the use of traditional phone lines.

But while the PR blitz may be making a big splash, the alliance is not the first system that allows its users cut the cord on PSTN service. Ojai, CA based claims that distinction for its Alarm Broadband Network (ABN), which was introduced in January, 2005.

Monitored security systems have traditionally required conventional phone service to process alarm signals reliably. VoIP's well-known limitations working with devices requiring that digital data be transmitted over an analog connection — such as fax machines and personal video recording systems such as Tivo — inhibit alarm systems that send digital tones over copper wire to communicate with monitoring centers.

Many consumers attracted to the cost savings offered by VoIP don't realize that their security system doesn't work over their VoIP connection. Often the first indication they get is an alarm that doesn't go through.

 Posted by Vonage on Thursday, April 21 @ 21:27:41 EDT
 (3961 reads)
Read More: No Need For Alarm Over Home Security With Vonage

 Vonage Offers Remedy To International Calling Issues

Vonage In Print News

Over There? Call For Less

April 25, 2005

By Wilson Rothman

In a borderless world, phone bills can seem irrational. If it costs nothing to e-mail colleagues overseas, why should talking to them be costly? Two very different new products offer potential remedies to international-calling issues.

Vonage, the Internet phone service provider, is rolling its services into a little wi-fi handset. Designed by UTStarcom, it can hop onto any wi-fi network you have access to, including the networks for hire found at many airports and hotels.

Whenever you're connected to the Internet, you get all the phone services you get at home, even if you're not there. Friends and co-workers still just dial your domestic phone number, and when you call them, it's local. The catch is that once you're away from wi-fi, you can't really use the phone. Vonage has plans to introduce a phone with inexpensive Internet calling at home, but full cellular service when needed.

 Posted by Vonage on Thursday, April 21 @ 10:52:51 EDT
 (2085 reads)
Read More: Vonage Offers Remedy To International Calling Issues

 Vonage Wi Fi VOIP Handset To Cost $100

Vonage In Print News

Vonage Sets $100 Price Point For VOIP Handset

April 20, 2005

By Mark Hachman

LONDON-- VOIP provider Vonage has identified a $100 price point as the target for its upcoming VOIP handset, an executive said Wednesday.

Vonage, which is in U.S. beta trials with handsets from VTech and UTStarcom, plans to bring to bring the handsets out in the U.S. at the end of the summer or early autumn, said Kerry Ritz, Vonage's U.K. managing director. Ritz also disclosed that the company is in alpha trials with business customers for video-over-IP conferencing services.

In addition, Boingo Wireless plans to bring out its own VOIP phone through a partnership with SK Telecom, the company's president told an audience at The Wireless LAN Event here.

Although the first phones will be so-called "single-mode" handsets -- WiFi only -- the VOIP companies are already beginning to court and sign deals with traditional cellular providers. So-called dual-mode wireless/cellular phones are on the horizon, forcing VOIP providers to begin talks with traditional cellular service providers.

So why would a cellular provider, which charges by the minute or the packet, want to partner with a VOIP provider that could potentially sidestep their revenue stream? "Sooner or later it's going to happen, with someone," Ritz said. "It's inevitable."

Vonage's business model is to make the VOIP process as simple as possible, Ritz said, meaning that the company hopes to facilitate the process of authenticating the VOIP phone. Logging onto a hotspot often requires a username and password. Ritz said Vonage is experimenting with two solutions, either building in the authentication into the phone that would identify it to a network, or providing an easy method of inputting the login and password directly into the phone.

 Posted by Vonage on Thursday, April 21 @ 10:41:49 EDT
 (9536 reads)
Read More: Vonage Wi Fi VOIP Handset To Cost $100

 Vonage Premium Unlimited: Say Hello To VoIP

Vonage In Print News

Say Hello To VoIP

April 20, 2005

By Russell Shaw

VoIP isn't just a bunch of talk-we put out the call to 5 services that are changing the way we reach out and touch someone.

For the last couple of years, I have been writing about-but more importantly using-VoIP phones. VoIP is the common acronym for voice over Internet Protocol, a type of technology that makes it possible for you to make and receive telephone calls over the Internet rather than through your standard phone company landline connection.

If you're just hearing about VoIP for the first time, it may be easy for you to dismiss both the technology and its communications value for you. It's really no different then when cell phones first hit the scene. Seems like that turned out pretty well (although it really depends on how you look at it). In fact, Internet-based calling has actually been around for more than 10 years, but the initial services were undependable at best, and snap-crackle-pop-with emphasis on the crackle-almost as a matter of course. And to make calls between computers meant both parties needed a PC microphone as well as the same brand of phone software.

VoIP has changed everything. The quality is unsurpassed, and about as good as those placed through traditional phone wires. In VoIP, phone calls are routed over your high-speed cable or DSL (digital subscriber line) connection. With few exceptions (read about soft phones on pg. 58), you talk over your regular phone, which is hooked up to a PC. A broadband router, most of which cost less than $100, is attached to your PC as well.

We won't get too technical on you here, but just so you know, the "Internet protocol" reference in VoIP describes the way in which packets (small groups of bits and bytes) are sent and received over the Internet. This packet transfer happens when you download a Web page or send and receive emails. The process also occurs with calls you make over the Internet, which are translated into packets of data and then reinterpreted back to sounds (and in some cases, video too) at your recipient's PC.

 Posted by Vonage on Thursday, April 21 @ 10:34:10 EDT
 (1834 reads)
Read More: Vonage Premium Unlimited: Say Hello To VoIP

 Vonage Exec Tells Congress: Police The Big Telecoms

Vonage In Print News

Merger Critics Seek Telecom Regulation
Big Firms Need Policing, Congress Told

April 20, 2005

By Yuki Noguchi

Critics of consolidation in the telecommunications industry warned members of Congress that specific remedies would be necessary to ensure consumers are not harmed by a series of recently proposed mergers.

The proposed acquisitions of AT&T Corp. by SBC Communications Inc. and MCI Inc. by Verizon Communications Inc. raise questions about how smaller players will be able to compete, they told the Senate Judiciary subcommittee on antitrust, competition policy and consumer rights in a hearing yesterday.

The mega-companies could, among other things, drive up costs by requiring customers to buy multiple services bundled together, even if consumers don't want them, Consumers Union senior director Gene Kimmelman said.

Smaller providers are concerned about getting access to the larger companies' Internet and phone networks and getting a good connection over those lines. An executive with Vonage Holdings Corp., a national provider of Internet phone service, told members of Congress that regulators must police the larger phone companies, which might otherwise block companies such as Vonage from transmitting their own calls or connecting to the 911 emergency calling system.

"These mergers cannot be approved without conditions guaranteeing customers with Internet phones direct access to 911" as well as the public telephone network, said Jeffrey Citron, chief executive of New Jersey-based Vonage.

 Posted by Vonage on Thursday, April 21 @ 10:21:33 EDT
 (1109 reads)
Read More: Vonage Exec Tells Congress: Police The Big Telecoms

 Vonage Plays A Role In The New Telephony Upheaval

Vonage In Print News

The New Telephony: A New Alphabet Soup Spells Industry Upheaval

April 19, 2005

By Bruce Meyerson

What do you get when you combine Voice over Internet telephony, Wi-Fi wireless access and cell phones?

Aside from an acronym-induced headache, you get yet another new telephone technology with the potential to shake an industry already whipsawed by tectonic change.

That may sound a tad dramatic, especially coming from a business known for tall predictions. Skeptics say it remains entirely unclear how and when VoIP, or Voice-over-Internet-Protocol phone service, will intertwine with cell phones and wireless Internet access - or whether any part of the business will suffer as a result.

And yet the appeal is obvious.

Imagine how nice it would be if you're talking on a cell phone when you arrive at home or the office and the call doesn't cut off or turn fuzzy when you step inside.

Instead, the call passes without interruption from the cellular network to the wireless Internet signal inside the building, as imperceptible to the user as when a call gets passed from one cell tower to the next.

Would that be the magic bullet that persuades more people to discard their old-fangled phone lines and go all-cellular? For those who've already replaced their regular phone service with VoIP, would there be less of a reason to keep two phone numbers if a cell can pull double duty?

Opinions vary, of course. At this point, the pros can't even agree on what to call this technological mixture, with possible names ranging from VoWF and Vi-Fi to bigger mouthfuls like wVoIP, VoWiFi and VoWLAN.

 Posted by Vonage on Thursday, April 21 @ 00:00:00 EDT
 (1384 reads)
Read More: Vonage Plays A Role In The New Telephony Upheaval

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