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VoIP Provider Vonage To Pound UK With Marketing |
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Vonage Brings 'Mass Market' VoIP To The UK
May 19, 2005
By Sylvia Carr
Vonage has officially launched its voice over IP (VoIP) phone service in the UK after completing a 'soft launch' period which started in January.
Kerry Ritz, managing director of Vonage UK, told silicon.com the company used the last five months to make sure the service was working properly and train the New Jersey-based customer service staff on British "peculiarities - things like post codes, UK phone number conventions and how to spell Welsh names".
The customer service staff will remain in New Jersey for the time being, said Ritz, though there is a chance of adding local support as the company's UK and European businesses grow.
Vonage offers a flat-rate residential phone service - £9.99 per month for unlimited local and national calls, low international rates and features such as caller ID and voicemail - as well as an £18.99 small business offering that also includes a fax line.
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Posted by vonage on Friday, May 20 @ 17:29:54 UTC
(768 reads)
Read More: VoIP Provider Vonage To Pound UK With Marketing
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FCC Orders RBOC's To Open 911 Access For VoIP Providers |
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FCC Mandates 911 VoIP Service
May 19, 2005
By Roy Mark
UPDATED: WASHINGTON -- The Federal Communications Commission (FCC) unanimously voted today to require Internet telephone companies to provide emergency 911 service to all their customers.
The FCC also ordered incumbent carriers to provide access to their 911 networks to Internet telephone companies, including access to trunk lines, selective routers and 911 databases.
The order does not specify how the Voice over IP (define) firms will interconnect with the incumbent carriers or what the rates will be.
"By not dictating the technical means by which providers must come into compliance, we do not impose undue regulation on these services," new FCC Chairman Kevin Martin said.
With the emergence of commercially viable Internet telephone service over the last two years, companies such as Vonage have come under fire for not providing the same type of 911 service as traditional landlines and cellular carriers.
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Posted by vonage on Friday, May 20 @ 16:43:19 UTC
(784 reads)
Read More: FCC Orders RBOC's To Open 911 Access For VoIP Providers
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Vonage Brings VoIP To Britain |
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Vonage Brings VoIP To Britain
May 20, 2005
By Antony Savvas
Designed to be used over broadband lines, the Vonage service allows voice calls to travel over a shared data line to reduce call costs and add functionality.
The service already has 650,000 users in the US, and Vonage said it was adding 15,000 customers globally a month.
Vonage’s telephone adapter will be initially available in 136 Staples stores across the UK, with more high-street retailers coming on board throughout the year.
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Posted by vonage on Friday, May 20 @ 01:00:00 UTC
(778 reads)
Read More: Vonage Brings VoIP To Britain
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Vonage Includes Puerto Rico In Free Calling Plans |
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Vonage Rolls Out Free Calling To Puerto Rico
May 18, 2005
By Staff
EDISON, USA: Vonage, one of the leading providers of broadband phone service, on Monday announced it is expanding its calling packages to include all calls to Puerto Rico.
All Vonage customers, regardless of calling plan, can now reach their friends and family in Puerto Rico free of charge.
"For several months, consumers have been requesting the ability to have calls to Puerto Rico included in Vonage's calling plans so that they can save money and take advantage of Vonage's cost-saving, full featured broadband telephony service," said Jeffrey A. Citron, chairman & CEO of Vonage.
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Posted by vonage on Thursday, May 19 @ 16:54:11 UTC
(752 reads)
Read More: Vonage Includes Puerto Rico In Free Calling Plans
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VoIP: End Of The Line For Phone Bills |
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Special Report: End Of The Line For Phone Bills?
May 16, 2005
By Paul Durman
More and more people are hooking up to internet telephony, enabling them to make calls for next to nothing.
DIETRA BREEDON, an American living in London, likes to phone her mother in Newport, Virginia, a couple of times a day.
They can speak across the Atlantic as often or as long as they want, but since Breedon starting using a firm called Vonage, the cost will never be more than a monthly fee of £2.99.
“It helps the bank account,” she said. “My father’s happy and my husband’s happy.”
When The Sunday Times called Breedon on her London number last week, she was in South Africa, accompanying her husband on a business trip. But the call to her Mayfair home found her instantly, rerouted to a mobile phone thousands of miles away.
“You just called me on a British number and I’m in South Africa,” said Breedon. “How cool is that?”
Welcome to the wonders of internet telephony, or voice over internet protocol (VoIP) in industry jargon. Proponents claim it offers a tantalising mix of greatly reduced bills and sophisticated new services.
It could also mean the end of the traditional phone bill. If VoIP takes off, paying per-minute charges for individual calls will soon become a thing of the past. At most, customers will pay a monthly service charge — and with some providers even that will disappear.
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Posted by vonage on Monday, May 16 @ 22:13:20 UTC
(1177 reads)
Read More: VoIP: End Of The Line For Phone Bills
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Vonage Testing Mobile VoIP Service Routers |
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VoIP Firm Vonage Testing Routers For Mobile Service
May 13, 2005
By Ben Charny
The ongoing customer trials involve a new Linksys Wi-Fi router that Vonage could market along with its calling plans, according to an e-mail sent to customers and seen by CNET News.com. Vonage has in the past acknowledged that its customers are also testing a handset equipped with a Wi-Fi antenna and radio.
With the special router and handset, individual customers would be free to roam about their home or office, untethered from a modem or phone jack and without a connection to a laptop or desktop computer. Vonage could also market the routers to hot spot providers such as Boingo Wireless for installation in airports, coffeehouses and other such locations where wireless hubs have slowly begun to appear.
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Posted by vonage on Monday, May 16 @ 16:35:00 UTC
(8597 reads)
Read More: Vonage Testing Mobile VoIP Service Routers
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Colin Doyle Named Vonage MVP In NLL Championship |
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Toronto Wins Edge NLL Championship Game, 19-13
May 14, 2005
By Staff
In front of an NLL record crowd of 19,432 fans at the Air Canada Centre and a national television audience on NBC in the United States and The Score in Canada, the Toronto Rock captured their fifth NLL Champion's Cup after defeating the Arizona Sting, 19-13. Colin Doyle was named Vonage Most Valuable Player, lead the Rock offense with five goals and three assists.
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Posted by vonage on Monday, May 16 @ 16:18:24 UTC
(1019 reads)
Read More: Colin Doyle Named Vonage MVP In NLL Championship
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VoIP 911 Help May Be On The Way |
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911 Help May Be On Way For VoIP Users
May 12, 2005
By Staff
A big shortcoming of most Internet-based phone services - the lack of full-featured 911 service - is expected to be remedied this year as providers, regulators and local phone companies quickly coalesce to resolve the growing public-safety hazard.
Federal Communications Commission Chairman Kevin Martin is recommending that Net-based phone companies be required to offer the full-featured service, called Enhanced 911, or E-911, by fall, say three FCC commissioners.
Commissioners are expected to approve the proposals later this month.
At the same time, after a two-year stalemate, the regional Bells are agreeing to provide Internet phone companies access to their E-911 systems to help them offer the emergency service.
The flurry of activity comes amid cries for action by Congress after several high-profile incidents in which customers of the so-called Voice-over-Internet-Protocol services could not reach 911 operators. As a result, several states are suing, or considering suing, the No. 1 VoIP provider, Vonage.
Low-priced VoIP services allow voice calls to travel over broadband lines. About 1.5 million VoIP customers get their service from cable companies that provide E-911, research firm IDC says. But another 1.5 million use smaller providers such as Vonage. They typically offer a bare-bones 911 service that doesn't show operators a caller's number or address, wasting precious seconds in an emergency. Also, calls often aren't answered promptly because they ring on administrative lines in the dispatch center rather than on emergency lines.
The problem is that the Bells, such as Verizon and SBC, control the E-911 systems that contain the numbers and addresses and route the calls.
Vonage says the phone companies had been unwilling to share those systems in a way that would accommodate all of their subscribers.
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Posted by Vonage on Saturday, May 14 @ 00:00:00 UTC
(822 reads)
Read More: VoIP 911 Help May Be On The Way
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Vonage: SBC VoIP 911 Deal Is Half-Baked |
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Telecom: SBC, Vonage Feud Over 911 Service Offerings
May 11, 2005
By Chloe Albanesius
SBC Communications on Wednesday unveiled an enhanced 911 service for Internet telephony customers, an offering voice-over-Internet protocol (VoIP) provider Vonage immediately characterized as half-baked.
Vonage requires its customers to request activation of its 911 service, and in some cases, directs those customers with activated 911 who call for help to unmanned emergency facilities. This policy has spelled disaster in several states when customers in distress were either met with a recorded message saying their phone did not provide 911 services or were directed to the voice mail of local police administrative offices.
SBC's service would provide VoIP providers with access to its E911 database, so VoIP customers could reach a live operator when dialing 911. Vonage contends that SBC's offering would be useless for the 40 percent of its customers who travel with their VoIP service or who do not have a non-local phone number.
"SBC offered a fixed solution, which would only work for local phone numbers," said Brooke Schulz, vice president of communications at Vonage. "The problem is that the 911 network in this country ... only knows and understands local phone numbers."
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Posted by vonage on Friday, May 13 @ 00:30:00 UTC
(1500 reads)
Read More: Vonage: SBC VoIP 911 Deal Is Half-Baked
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Florida Hangs Up On VoIP Tax |
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Florida Removes VoIP Tax From Books
May 11, 2005
By Marguerite Reardon
Florida law that threatened to tax Internet phone networks has officially been removed from the books.
Lawmakers in the Florida State Senate voted on the last day of the legislative session, Friday, to repeal a portion of the Substitute Communications Systems tax law.
The tax could have been applied to companies that run their own VoIP networks as well as to commercial services from providers such as Vonage.
In March, a bill to remove the levy from the Florida tax code passed the State House of Representatives. But when the bill reached the state Senate, some state senators changed the language from an outright repeal of the law to a moratorium, during which time the matter would be studied more carefully.
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Posted by vonage on Friday, May 13 @ 00:00:00 UTC
(901 reads)
Read More: Florida Hangs Up On VoIP Tax
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