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Vonage Rings Up Avaya For Customer Service Equipment |
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Vonage Calls Avaya For Customer-Service Help
June 20, 2005
By Staff
Equipment vendor Avaya says its SIP-based telephony and contact center systems and solutions were picked by VoIP/broadband service provider Vonage Holdings to quickly expand call-center capacity and productivity at its sales and service subsidiary, Vonage America. Vonage is establishing a main Avaya-based contact center to serve as a hub for the other global customer-care centers it operates.
Based on Avaya’s Customer Interaction Suite and Communication Manager IP Telephony software, the Vonage unit should be able to double its daily call-handling capacity with what it considers to be a customer-care platform applicable to worldwide activities. Vonage said it collaborated with Avaya Global Services on a design that would expand capacity and enable it to serve as the core platform for its worldwide customer-service operations.
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Posted by vonage on Tuesday, June 21 @ 22:45:46 UTC
(624 reads)
Read More: Vonage Rings Up Avaya For Customer Service Equipment
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Vonage To Employ Avaya’s VoIP SIP-Based Contact Center Solutions |
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Vonage America Has Announced That It Will Employ Avaya’s SIP-Based Telephony And Contact Center Solutions
June 20, 2005
By Staff
Vonage America has announced that it will employ Avaya’s SIP-based telephony and contact center solutions to quickly expand its call center capacity and productivity.
Building from the company's existing call center, Vonage and Avaya Global Services collaborated on a design that would expand capacity and enable it to serve as the core platform for its worldwide customer service operations. Essential elements of the technology strategy included a SIP-based platform that could tightly integrate with Vonage's own SIP-based, IP phone service and existing network. SIP is an emerging protocol that enables seamless interoperability among various media, including audio, video, instant messaging and presence.
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Posted by vonage on Tuesday, June 21 @ 22:42:36 UTC
(823 reads)
Read More: Vonage To Employ Avaya’s VoIP SIP-Based Contact Center Solutions
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Vonage Goes Head to Head with Ma Bell |
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Vonage Goes Head to Head with Ma Bell
June 21, 2005
By Jim Bray
Voice over IP is starting to make some headway in the marketplace, thanks to companies like Vonage.
Voice over IP telephones take the long distance out of long distance phoning by using the Internet instead of conventional phone lines, because in cyberspace where you are physically doesn’t matter, and this makes every call a local call regardless of who or where you’re calling..
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Posted by vonage on Tuesday, June 21 @ 17:37:32 UTC
(866 reads)
Read More: Vonage Goes Head to Head with Ma Bell
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Andretti Continues To Win In The Number 26 Vonage Car |
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Andretti Continues To Rule Road, Wins Pole In Liberty Challenge
June 17, 2005
By Tim Harms
usgpindy.com
Marco Andretti is halfway to his version of a sweep.
Andretti, 18, who won the pole position and the race in his Indy Racing League Menards Infiniti Pro Series™ debut in early April at St. Petersburg, Fla., captured the SWE Race Car Parts Pole on June 17 for the Liberty Challenge at the Indianapolis Motor Speedway.
Andretti lapped the 2.605-mile circuit in 1 minute, 26.2360 seconds, 108.539 mph late in the 45-minute second session to claim his second career pole, and the first by an Andretti at Indianapolis since Andretti’s grandfather Mario, who won the 1978 Formula One World Championship, sat on the pole for the 1987 Indianapolis 500.
“We made a bad change early, came in and changed and went back out,” said Andretti, who drives the No. 26 Vonage Dallara/Infiniti/Firestone. “As soon as I saw the lap time, I knew it had to be good for at least front row.”
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Posted by vonage on Monday, June 20 @ 20:54:46 UTC
(921 reads)
Read More: Andretti Continues To Win In The Number 26 Vonage Car
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Vonage Adds Avaya VoIP Platform For Better Customer Service |
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Vonage Adds Platforms, Software for Better Customer Support
June 20, 2005
By Russell Shaw
TMCnet columnist David Sims offers a detailed analysis of Vonage's Vonage America sales and service arm hooking up with Avaya to deploy its SIP-based telephony and contact center solutions.
The deal will enable Vonage contact centers to run Avaya's Customer Interaction Suite. The suite is powered by Avaya Communication Manager IP Telephony software.
Vonage's goal, Sims writes, is "to improve its customer service, expand its customer service capabilities and increase the number of callers the company handles daily."
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Posted by vonage on Monday, June 20 @ 19:58:13 UTC
(1019 reads)
Read More: Vonage Adds Avaya VoIP Platform For Better Customer Service
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Vonage Aims to Plug Scots In to Phone Revolution |
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Vonage Aims to Plug Scots In to Phone Revolution
June 18, 2005
By Alastair Reed
THE voice-over-internet-protocol (VoIP) revolution in Scotland looks to be picking up pace after Vonage, the US-based industry leader, announced that it expects to have almost 100 per cent coverage of the country by the end of the year.
VoIP, which allows individuals to make calls via broadband at a fraction of the cost of fixed lines, has been slow to make an impact in the UK despite a growing customer base in North America.
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Posted by vonage on Saturday, June 18 @ 20:19:50 UTC
(784 reads)
Read More: Vonage Aims to Plug Scots In to Phone Revolution
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Vonage Seeks New Ad Agency for $2 Million Gig |
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Vonage Seeks Agency for $2 Mil. Project
June 17, 2005
By Lisa van der Pool
Vonage has sent out a request for proposals seeking an agency to handle a $2 million marketing communica-
tions campaign that will run in conjunction with national image work from Havas' Arnold, which won the company's estimated $75 million ad account last October.
According to the RFP, Vonage is searching for "an organization that can create a concept for and lead the implementation of an integrated marketing campaign that reaches various influencers (both male and female) whom our user base and potential Vonage customers aspire to emulate or view as an authority on lifestyle tools."
The RFP continues: "As part of this effort, we want to identify the main influencers relevant for our consumer base and target the in a high impact, creative manner through an integrated cross-platform marketing campaign."
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Posted by vonage on Friday, June 17 @ 22:00:00 UTC
(1590 reads)
Read More: Vonage Seeks New Ad Agency for $2 Million Gig
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Vonage CEO Citron On Skype: Not Impacting Vonage |
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Vonage CEO's Thoughts on Skype
June 17, 2005
By Russell Shaw
By subscriber count, Skype and Vonage are the two largest VoIP providers. Some folks automatically lump one with the other.
That's not the way Vonage CEO Jeff Citron sees it, though.
He tells telcom industry publication Light Reading:
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Posted by vonage on Friday, June 17 @ 21:31:44 UTC
(1726 reads)
Read More: Vonage CEO Citron On Skype: Not Impacting Vonage
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Vonage Adding 200 Jobs A Month |
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N.J.'s Unemployment Rate Falls To 3.9%
June 15, 2005
By Michael L. Diamond
New Jersey's economy added 3,800 jobs in May as the state unemployment rate fell to 3.9 percent from 4.2 percent in April, the state Labor and Workforce Development Department reported Tuesday.
The report means job seekers are having an easier time getting hired, and employers are having a tougher time recruiting qualified candidates.
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Posted by vonage on Wednesday, June 15 @ 17:07:04 UTC
(1108 reads)
Read More: Vonage Adding 200 Jobs A Month
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Vonage Offers VoIP Router Trade-In To Lure Customers |
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Vonage Offers Router Trade-In Program in Bid To Lure Customers
June 13, 2005
By Jennifer LeClaire
The Synergy Research Group predicts Vonage will continue its growth patterns. The firm also estimates there will be 58.9 Voice over Internet Protocol (VoIP) users by 2009. Analysts said Vonage may find a way to tap into a dual market by then.
In what appears to be a move to attract more subscribers, Vonage today announced a trade-in promotion that offers U.S. customers a Linksys WiFi access point.
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Posted by vonage on Tuesday, June 14 @ 19:00:00 UTC
(1216 reads)
Read More: Vonage Offers VoIP Router Trade-In To Lure Customers
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