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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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  Avaya To Expand Vonage Call Center

Vonage In Print News

Vonage Turns to Avaya To Expand Call Center Solutions

June 20, 2005

By Mike Brody

The fact that Vonage is attempting to improve its customer service is a good sign. The company has been singled out in the past for some customer service deficiencies, and with the latest moves, it seems that they are taking the problem seriously. Avaya's products give Vonage the ability to scale to global proportions and divert calls to other centers worldwide if necessary.

In a move designed to quickly expand its call center capacity and productivity , Vonage today announced its sales and service subsidiary, Vonage America, has chosen Avaya's (NYSE: AV) SIP-based telephony and contact center solutions.

 Posted by vonage on Tuesday, June 21 @ 22:49:29 UTC
 (2969 reads)
Read More: Avaya To Expand Vonage Call Center

 Vonage Rings Up Avaya For Customer Service Equipment

Vonage In Print News

Vonage Calls Avaya For Customer-Service Help

June 20, 2005

By Staff

Equipment vendor Avaya says its SIP-based telephony and contact center systems and solutions were picked by VoIP/broadband service provider Vonage Holdings to quickly expand call-center capacity and productivity at its sales and service subsidiary, Vonage America. Vonage is establishing a main Avaya-based contact center to serve as a hub for the other global customer-care centers it operates.

Based on Avaya’s Customer Interaction Suite and Communication Manager IP Telephony software, the Vonage unit should be able to double its daily call-handling capacity with what it considers to be a customer-care platform applicable to worldwide activities. Vonage said it collaborated with Avaya Global Services on a design that would expand capacity and enable it to serve as the core platform for its worldwide customer-service operations.

 Posted by vonage on Tuesday, June 21 @ 22:45:46 UTC
 (960 reads)
Read More: Vonage Rings Up Avaya For Customer Service Equipment

 Vonage To Employ Avaya’s VoIP SIP-Based Contact Center Solutions

Vonage In Print News

Vonage America Has Announced That It Will Employ Avaya’s SIP-Based Telephony And Contact Center Solutions

June 20, 2005

By Staff

Vonage America has announced that it will employ Avaya’s SIP-based telephony and contact center solutions to quickly expand its call center capacity and productivity.

Building from the company's existing call center, Vonage and Avaya Global Services collaborated on a design that would expand capacity and enable it to serve as the core platform for its worldwide customer service operations. Essential elements of the technology strategy included a SIP-based platform that could tightly integrate with Vonage's own SIP-based, IP phone service and existing network. SIP is an emerging protocol that enables seamless interoperability among various media, including audio, video, instant messaging and presence.

 Posted by vonage on Tuesday, June 21 @ 22:42:36 UTC
 (1235 reads)
Read More: Vonage To Employ Avaya’s VoIP SIP-Based Contact Center Solutions

 Vonage Goes Head to Head with Ma Bell

Vonage In Print News

Vonage Goes Head to Head with Ma Bell

June 21, 2005

By Jim Bray

Voice over IP is starting to make some headway in the marketplace, thanks to companies like Vonage.

Voice over IP telephones take the long distance out of long distance phoning by using the Internet instead of conventional phone lines, because in cyberspace where you are physically doesn’t matter, and this makes every call a local call regardless of who or where you’re calling..

 Posted by vonage on Tuesday, June 21 @ 17:37:32 UTC
 (1226 reads)
Read More: Vonage Goes Head to Head with Ma Bell

 Andretti Continues To Win In The Number 26 Vonage Car

Vonage In Print News

Andretti Continues To Rule Road, Wins Pole In Liberty Challenge

June 17, 2005

By Tim Harms

usgpindy.com

Marco Andretti is halfway to his version of a sweep.

Andretti, 18, who won the pole position and the race in his Indy Racing League Menards Infiniti Pro Series™ debut in early April at St. Petersburg, Fla., captured the SWE Race Car Parts Pole on June 17 for the Liberty Challenge at the Indianapolis Motor Speedway.

Andretti lapped the 2.605-mile circuit in 1 minute, 26.2360 seconds, 108.539 mph late in the 45-minute second session to claim his second career pole, and the first by an Andretti at Indianapolis since Andretti’s grandfather Mario, who won the 1978 Formula One World Championship, sat on the pole for the 1987 Indianapolis 500.

“We made a bad change early, came in and changed and went back out,” said Andretti, who drives the No. 26 Vonage Dallara/Infiniti/Firestone. “As soon as I saw the lap time, I knew it had to be good for at least front row.”

 Posted by vonage on Monday, June 20 @ 20:54:46 UTC
 (1258 reads)
Read More: Andretti Continues To Win In The Number 26 Vonage Car

 Vonage Adds Avaya VoIP Platform For Better Customer Service

Vonage In Print News

Vonage Adds Platforms, Software for Better Customer Support

June 20, 2005

By Russell Shaw

TMCnet columnist David Sims offers a detailed analysis of Vonage's Vonage America sales and service arm hooking up with Avaya to deploy its SIP-based telephony and contact center solutions.

The deal will enable Vonage contact centers to run Avaya's Customer Interaction Suite. The suite is powered by Avaya Communication Manager IP Telephony software.

Vonage's goal, Sims writes, is "to improve its customer service, expand its customer service capabilities and increase the number of callers the company handles daily."

 Posted by vonage on Monday, June 20 @ 19:58:13 UTC
 (1561 reads)
Read More: Vonage Adds Avaya VoIP Platform For Better Customer Service

 Vonage Aims to Plug Scots In to Phone Revolution

Vonage In Print News

Vonage Aims to Plug Scots In to Phone Revolution

June 18, 2005

By Alastair Reed

THE voice-over-internet-protocol (VoIP) revolution in Scotland looks to be picking up pace after Vonage, the US-based industry leader, announced that it expects to have almost 100 per cent coverage of the country by the end of the year.

VoIP, which allows individuals to make calls via broadband at a fraction of the cost of fixed lines, has been slow to make an impact in the UK despite a growing customer base in North America.

 Posted by vonage on Saturday, June 18 @ 20:19:50 UTC
 (1122 reads)
Read More: Vonage Aims to Plug Scots In to Phone Revolution

 Vonage Seeks New Ad Agency for $2 Million Gig

Vonage In Print News

Vonage Seeks Agency for $2 Mil. Project

June 17, 2005

By Lisa van der Pool

Vonage has sent out a request for proposals seeking an agency to handle a $2 million marketing communica-
tions campaign that will run in conjunction with national image work from Havas' Arnold, which won the company's estimated $75 million ad account last October.

According to the RFP, Vonage is searching for "an organization that can create a concept for and lead the implementation of an integrated marketing campaign that reaches various influencers (both male and female) whom our user base and potential Vonage customers aspire to emulate or view as an authority on lifestyle tools."

The RFP continues: "As part of this effort, we want to identify the main influencers relevant for our consumer base and target the in a high impact, creative manner through an integrated cross-platform marketing campaign."

 Posted by vonage on Friday, June 17 @ 22:00:00 UTC
 (3067 reads)
Read More: Vonage Seeks New Ad Agency for $2 Million Gig

 Vonage CEO Citron On Skype: Not Impacting Vonage

Vonage In Print News

Vonage CEO's Thoughts on Skype

June 17, 2005

By Russell Shaw

By subscriber count, Skype and Vonage are the two largest VoIP providers. Some folks automatically lump one with the other.

That's not the way Vonage CEO Jeff Citron sees it, though.

He tells telcom industry publication Light Reading:

 Posted by vonage on Friday, June 17 @ 21:31:44 UTC
 (14805 reads)
Read More: Vonage CEO Citron On Skype: Not Impacting Vonage

 Vonage Adding 200 Jobs A Month

Vonage In Print News

N.J.'s Unemployment Rate Falls To 3.9%

June 15, 2005

By Michael L. Diamond

New Jersey's economy added 3,800 jobs in May as the state unemployment rate fell to 3.9 percent from 4.2 percent in April, the state Labor and Workforce Development Department reported Tuesday.

The report means job seekers are having an easier time getting hired, and employers are having a tougher time recruiting qualified candidates.

 Posted by vonage on Wednesday, June 15 @ 17:07:04 UTC
 (1477 reads)
Read More: Vonage Adding 200 Jobs A Month

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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