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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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Vonage today i had an interesting exchange with the vonage folks - i called the toll-free



today i had an interesting exchange with the Vonage folks - i called the toll-free number to talk to "customer care" concerning my 911 service.

three days after signing up, i received an email from Vonage stating "We have completed your activation request for 911 Dialing. You may now dial 911 from your Vonage line.", so i of course thought all was fine. however, after browsing around the web interface (dashboard) i noticed that when i clicked on the 911 link, it had a warning stating that it was not automatic, that they could not locate my address, etc. on one hand, i received email from them which quoted my address and stated that 911 service was setup completely, and on the other hand their web interface made it seem like that was not the case.

so yesteray, since through the dashboard it had a message indicating my address was not found, i resubmitted my address in the 911 section. i then received an email informing me that they received my 911 dialing reqeust and would update me on status when it was on file. shortly after, i received an email telling me that "vonage 911 dialing not activated". that email said "Unfortunately we are unable to verify the physical address that you have provided."... further down in the email it suggested i call the toll-free number to get this resolved.

so i called the toll-free number and selected option #6 (if memory serves) to talk to someone about my 911 calling. he picked up immediately and asked how he could help me. i informed him that i've had the service for a couple months now, and that only recently did i realize that their web interface indicated that there was a problem with my 911 calling (even though i received an email shortly after signup that 911 dialing was setup correctly). i then quoted him the email which stated that 911 dialing was NOT active on my account and that i should call this number to get it corrected.

the guy, to his credit, was a nice guy. he seemed to want to help... but in the case of emergency 911 service i don't think a desire to help should make up for a complete inability to resolve a real problem.

he read back my shipping address from my account (which is 100% correct). he looked at what i had entered in my 911 address profile which, also, matched my real address completely. he typed that into their system to check if they could verify my address which, as the email indicated, they were unable to do. this is where the conversation turned to the surreal - he started to read back street names which were absolutely, clearly different than mine and asking me if that was the one... that's like me saying "i'd like a red apple" and someone replying "i have some yellow bananas? how about some green grapes? or a black piece of asphalt!?"

he then pretty much gave up - well, you're not in our system, so that's that. this subdivision has existed for like 10 years. the house has been here for nearly that long. the police have found their way here a couple times, when the alarm system went off. everyone seems to be able to find it, and yet, Vonage can't verify that we exist here! he told me "well, it goes through a third-party which uses a gps system ... blah blah blah". he then said "well, let me try to look and see if mapquest.com shows your address" (as if i'm somehow lying that the address they shipped their Vonage adapter to doesn't exist) and... drumroll... sure enough the exact address as is on file with Vonage (the one they say they can't verify exists) shows up perfectly on mapquest... the little red star marked the spot exactly.

so what happened then? well... he said he couldn't do anything more since my street doesn't exist. he then said i should reply to the email that was sent to me infoming me of the 911 problem (the very email that told me specifically to call him) and say in that email that i apparently don't exist and they can't do anything more for me. it all sounds to laughable, but i have time so sure... why not try and send it. so of course 15 mins later i receive an automated response from their email system with a list of "common" issues and how to look up the answers and - wait for it - to call the same toll-free number i called before. the same number that i dialed after receiving an email telling me to call, after which the guy told me to respond to the previous email, all comes back as a reply that i need to call the number again - amazing.

anyway, i've received three more automated emails since then informing me that 911 dialing is not active (why they sent out three copies of the same email saying the same thing in short succession is beyond me). and from what i've gathered, it looks like nobody is responsible nor is capable of fixing it. but the same address they can't verify exists was totally valid for them to ship an adapter to (twice), and was totally valid for use as validation of my credit card billing info so they could get my money. again - amazing.



Read The Full Thread:

Vonage Defies FCC E911 Order and Continues To Market VoIP


Vonage, in violation of an FCC order, continues to market it's services in locations
I sympathize with blutarsky's frustration in getting E911 working, but I can
Some more info on the subject. I am anxiously awaiting e911. http://www.cnn.com/2005/TECH/intern
Blutarsky: I can understand the confusion about this, but if Vonage had sent
The email I got today concerning 911 was very interesting, NDA's prohibit me from
Hmmm... In their legal filing with the FCC on Monday, they said E911 is currently
i was probably unclear about this... and i just went back into my emails to check
From what I'v seen it's close to 90% for fixed E911 and 26% for nomatic E911
Based on all the threads about it here, the 10% who don't have it then are sure dramatically

blutarsky posted "today i had an interesting exchange with the vonage folks - i called the toll-free" on 11/30/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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