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Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
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Vonage the only way to do this is to set up a new account, and you really do need to be on the



the only way to do this is to set up a new account, and you really do need to be on the phone with customer care while this is done. Once you have completed the sign up, the customer care agent has to lock the order to make sure you don't get shipped out a new device. Then the agent has to create a ticket (internal message) to the engineers to add your old device to the new account. You will need to provide them with the MAC/WAN address from the old account (this can be found on the underside of the motorola MTA) afterwards, you would be credited back the shipping charge on the new account since you were not shipped out a new device. I actually have put in several suggestions in meetings that we should have a reactivation sign up for customers who have already had accounts and still have devices from us. Alas, no word yet on when that could happen. Hope this helps ...



Read The Full Thread:

Reactivating a Motorola VT1000 to a new phone number.


Hi, my first vonage account used the small Motorola VT1000 voice terminal. I was
Vonage gets pretty strange about stuff like this. I suggest that you call them
Since i wasn't totally clear about this ... the device had to have been ORIGINALLY
Well FYI, there's a TON of people who have been shot down trying to do that. I'm not
I'm only saying what i know ... i can't speak for what the other reps are saying ...
I have been told by Vonage that it is possible and I know another poster here has
Amazed, huh? Before you go on bragging about your "amazing" searching abilities,
ToddlerTN: It seems that you took my comment about searching the forums personally.
Our illustrious host here provides the definitive answer to this very question

suprmanjoe posted "the only way to do this is to set up a new account, and you really do need to be on the" on 03/24/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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