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Salt Lake City: impressions after several months




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Vonage sorry for the broken rambling, but here's what happened with me... Put in a request



sorry for the broken rambling, but here's what happened with me...
Put in a request with Verizon for a new line, actually as a new account because verizon cs reps said that would help avoid 'billing issues'
Waited a week for them to even acknowledge my order
Waiting another 2 weeks for Verizon to actually install the line
Put in a request to move my DSL service from the first number to the second
Waited another few weeks until the scheduled move date
2 days before the move was to take place they canceled the order because they said upon further review, my new line (at the same location) was not eligible for DSL
Meanwhile, the number actually successfully transferred to Vonage, even with DSL on the line!
The day of the transfer, there was no dialtone on the orginal line but DSL was still active, and all incoming calls to the number went to the Vonage phones - so I know it was technically possible for me to have a dry line
The next day the DSL was shut off too
Called verizon a couple of times, they had no idea why the DSL wouldnt be transferred, they called the engineers, they said the loop might be too long or something. Suggested I place another order- it "might go through this time" : 2 hours on the phone to tell me this
Since I didnt want to wait another month f'ing around with verizon just to be told they can't help me, i decided to get cable modem service with my local provider, Adelphia. I decided I pay too much to verizon each month for them to treat me like this. In fact, the whole reason I chose to go with Vonage in the first place is due a recurring issue of horrible line noise with our Verizon line. Sure, they would come out and fix it every time (after waiting a few weeks of course) but it would just happen again a few months later.

So, I bought the cable modem at CC on Friday and was online that following Monday. Everything is working just fine.

The lesson is: don't bother trying to work with Verizon to port your number and keep your DSL, it probably won't work and you'll have wasted your money and time.



Read The Full Thread:

Verizon - Naked DSL


Hi Guys, Just wanted to let everyone know that I was able to successfully complete
kesco, you are in new york city, right? can you be more specific about what area?
I am beginning the saga of porting my number from Verizon w/DSL. I found out from
I am moving and ordered new phone service. I asked specifically about naked DSL
Hi Joshua, I am in White Plains, NY (~30 mi North of NYC). I wouldn't call Verizon
See my last posting - Verizon reps normally have no idea whether they offer it or
hey kesco, sorry if this is a dumb question. Why did you state on 6/3 that you had
Hi there .. I've always had DSL. The reason why I told Vonage I didn't have DSL on
Another question for you, kesco. Why did you change your Verizon account to credit
Because or else Verizon DSL would have no way to bill you except via USPS, which

singe606 posted "sorry for the broken rambling, but here's what happened with me... Put in a request" on 12/02/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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