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Vonage so sorry about your experience. since vonage switched carriers, the delivery



so sorry about your experience. since Vonage switched carriers, the delivery timeframe has been pretty good. probably because of the increase in sign-ups due to the holidays, there's now a lag in fulfilling orders. what i can suggest is you call up Vonage and talk to an acct manager or even a tech support rep. let them know your concerns and they should be able to give you some form of credits for all the hassle.

what i also know is that they can advise you to purchase a device at a retail outlet and ask you to call back in so they can give you a credit for the amount you paid for the device. you can then add the device to your acct & it should be active within 24hrs. as for the device you'd be receiving, you can simply refuse delivery and it will be returned to Vonage at no cost on your part.



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No Telephone Service


At a friend's urging, I signed up with Vonage on 11.26.07. I received the confirmation
This is not an official vonage forum so we have no control over vonage. usually
A lesson learned for others is that while you might save $10 by immediately porting

emberwilde posted "so sorry about your experience. since vonage switched carriers, the delivery" on 12/09/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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