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Vonage so it looks like i'm not the only one that's a bit heated... i just cancelled



so it looks like i'm not the only one that's a bit heated...

i just cancelled my service due to their frequent service outages. i only had Vonage for several months and since it hasn't been a full year, there are disconnection fees associated. let's see....i pay on a monthly basis so you would think that constitutes a "service term":

(from their terms of service)
2. SERVICE TERM.
2.1 (a) Service Term. Service is offered and paid for on a prescribed recurring basis for a term that begins on the date that Vonage activates your Service and ends on the day before the same date in the following period ("Service Term"). Subsequent terms of this Agreement automatically renew for the same Service Term unless you give us written notice of non-renewal at least ten (10) days before the end of the applicable Service Term. You are purchasing the Service for the full Service Term, meaning that if you attempt to disconnect Service prior to the end of the applicable Service Term, you will be responsible for all charges relating to the then-current Service Term, including unbilled charges, plus a disconnection fee, if applicable, all of which will immediately become due and payable. You will also be responsible for charges for the following Service Term in the event that you do not provide the requisite ten-day disconnect notice as described above.

...but "please refer to section 3.6" says the rep:

3.6 Disconnection Fee (Does Not Apply to Business Plus Customers). You will be charged a disconnection fee of $39.99 per voice line if your Service is disconnected, subject to applicable state and local laws. However, if your Service was activated on or after February 1, 2007 and is disconnected after two (2) years following your activation date, the disconnection fee is waived. If your Service was activated on or before January 31, 2007, the disconnection fee is waived if your Service is disconnected one (1) year following your activation date.

does anyone else see the contradiction and confusion?!



Read The Full Thread:

Extremely Frustrated with Vonage


So for the past month and a half I have been without a VoIP Router because the original
I think it's pretty clear. Section 2 refers to when a service Term starts and ends
To get a free router for the one you have had for 2 years, call to "Cancel all phone
How silly... I've had my Linksys router for over two years and just had it replaced
Note, however, that even for new lines or new customers the VT2542 isn't free;
To get a free router for the one you have had for 2 years, call to "Cancel all phone
If you just talk with a sales rep, they will only tell you what their "script" says.
I agree about separate router/adapter. However, Vonage has made this impossible
They do still offer the Dlink VTA Adaptor only. You can call customer service and

bzeke posted "so it looks like i'm not the only one that's a bit heated... i just cancelled" on 06/05/2007

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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