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Vonage vs. Time Warner Cable SoCal



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Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




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Vonage so if i run a business in the us i have a choice. i can hire local talent or take my business



so if i run a business in the us i have a choice. i can hire local talent or take my business to the lowest cheapest locale i can find in order to save %10 on labor costs. I can pay my domestic local hires $15-20 per hour plus benefits or build an infrastructure for millions and hire international untrained labor for $3-5 and hour without having to play benefits or abide by us labor laws. The cost savings delta is about 10% but I do not have to worry about the law, employees health or their retirement. The overseas government will give me tax breaks and provide education to the international employees. The US government provides tax breaks for me to send my money over seas. The millions of dollars in infrastructure goes to overseas companies and not US companies. Meanwhile the overseas employees are still living in third world conditions because the wages are still lower than the average skilled wage available in the country. The jobs that are offered as customer support are entry level low paying jobs. The good jobs are not in CS but in programming. So the Us company gets cheap poor labor and the money goes to the middleman in India. To think the CS employees get good salaries is to live in a dream world. They still live in poverty, just they have marginal jobs. Reading from computer a script will not provide the training they need. Learning to program computers will give them the lift they need to get out of poverty.

By the way. CS support hourly rates in India are 10% of what a programmer makes. CS does not require any training, not even English classes. Programming is different. Friends in India who write code make 25% of the salary they could get in the US. They do it they some day can move here to the US. Don't believe what the US companies tell you. Talk (or chat) to folks from India to get the real story. No benefits, sexual harassment, violence. The government and legal authorities look the other way if the employees complain.



Read The Full Thread:

Support has been farmed out to India


Vonage has sent their customer phone support to India. I do not support this business
I don't know if this is true. I've called CS a few times (especially for my LPN
called once yesterday. Spoke to a US chap. called twice today. Both times today
Selecting the No Dial tone option from the 1-Vonage Help support menu will take
Today, I spent a mind numbing hour and a half getting walked through SCRIPT TREES
Let me see if I get this straight: US Companies are greedy because they offer poor
Wonderful, I've been in the business for 20 years and when I tell the people on the
its not just you US chaps that are having jobs moved over to India, the same here
It's bad news for those of us who need a real answer to a question and not some scripted

carylisa posted "so if i run a business in the us i have a choice. i can hire local talent or take my business" on 07/09/2005

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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