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Vonage :roll:
I *do* wish Vonage would start putting outages, explanations, and
:roll:
I *do* wish Vonage would start putting outages, explanations, and ETA's (where available) on the service status pages. They are terrible at communicating issues, and the term "lack of full disclosure" doesn't begin to cover it. And I understand how frustrating it is to buy a low-cost service that has been marketed as a full-fledged service. Vonage's marketing department needs a healthy dose of reality, and needs to stop promising the moon and stars to new customers who sign up and realize it's paper cutouts on a light-bright board. :)
I'd say their downtime has been, overall, acceptable since I joined in July. Recently, of course, it's been terrible, but I hope that's a temporary situation as they get their rears in gear after their move and after a probable influx of customers. If not, then as customers leave they'll no doubt find their servers work better without the load, though their profit margin won't work so well...
But, what you see is what you get. The service will probably improve shortly, since I doubt they are going to risk mass exodus of their customer base, and until lately they've been pretty good about keeping their web site up and running, and CS working and populated enough to prevent truly ridiculous hold times (and frequently, instant response).
Their communication and disclosure of their issues probably never will. They seem to have a culture of secrecy and sometimes even denial about problems, with a knee-jerk reaction to blaming things on customer equipment. That's not all that unusual in a technology company, nor is it all that unusual in a telecommuncations company. Combine the two with the complexity of both, and you see how transparent the "no geeks required" fallacy really is, unless you have a really good connection and are very lucky.
So, there's Vonage. Good phone, great features when they work, which most of them do most of the time, barely adequate customer service (despite the heroic efforts of a number of their support people, some of whom even post here). Many more promises than reality, but still a good deal at the end of the day, at least IMHO.
Given that many of us have been saying the same things for a long time, it's not very likely to change now. So, without apology, that's what you will get for your $25 a month. If you need more, then your local telco will gladly separate you from $60-75 a month for an equivalent service, and depending on your telco it'll probably be a good bit closer to 100% reliable. You get what you pay for. Caveat Emptor.
Of course, before leaping to another Voip company, or even another telco, you might want to visit the discussion boards run by their fans to see if they have the same problems... My experiences with both cell and landline have both had issues, too, and Voip is new enough that the rough edges haven't been ground out yet. www.broadbandreports.com has an excellent set of discussion boards and allow discussion of various Voip and traditional telco providers.
Read The Full Thread: What is the explanation for the website being down?
• We're all having problems with the site, but is there any Vonage tech on here that
• "what do you expect for the price you are paying."
Exactly what I was told to expect.....phone
• I love the fact that everyone on here actually thinks Vonage gives a damn about
• PS: For comparison, here is a chart, based on user reviews, from DSLReports/BroadBandReports.
ht
• Dickhead, this is a forum where people can get answers. We don't need twerps like
• Once again. . it just warms my heart to think that YOU actually think there are Vonage
• Ahh, yes... Nothing like than an internet forum to bring out the intellectual
• I am not sure this can make it back on topic.
Locked,
:(
NateHoy posted ":roll:
I *do* wish Vonage would start putting outages, explanations, and" on 12/29/2005 |
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