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Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,

In The Forum:
Hard Wiring - Installation
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer

In The Forum:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you

In The Forum:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless

In The Forum:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part

In The Forum:
LNP – Local Number Portability
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have

In The Forum:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?

In The Forum:
Hard Wiring - Installation
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?

In The Forum:
Hard Wiring - Installation
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05

achow26 Posted:
BrettaMan, I am
having the same
problem. I do not
have the loopback
plug. I tried

In The Forum:
Hard Wiring - Installation
Vonage issue with USTec UX-226
On Feb 16, 2016 at 14:13:37

alicesmith Posted:
I have used the
PBX phone system
in my new office.
I was very
confused about

In The Forum:
IP PBX for small business
On Jan 29, 2016 at 01:49:14

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Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal

Vonage UK Review
Vonage UK Review

Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006

Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review

Salt Lake City: impressions after several months
Salt Lake City: impressions after several months

Vonage Reviews

VT1000 -- Happy in Sarasota, Florida

I've been using the VT1000 in Sarsota, Florida and have been very Happy with the service. I especially enjoy the feature that sends me voice mail messages in my e-mail inbox. This allows me to check my e-mail and voice mail at one time in one place!
I'm using the phone as a second dedicated line, with automatic forwarding to my cell phone if the network is down. This way, I'm sure to never miss a call. The built-in Caller ID is a perk, and I have this connected to my PC so it will display the ID of callers on that line.
Overall, I recommend the service. The quality setting can be changed from low, medium or high quality. I use medium quality, which sounds like a cell phone quality (not as good as land line) but this is very suitable for my purposes. I hope this information helps!

Added: February 18th 2014
Reviewer: Scott James
Hits: 16089
Language: english


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VT1000 -- Happy in Sarasota, Florida
Posted by Anonymous on 2014-04-03 12:02:07
My Score:

Well, time will always tell the truth....
As of my last writing, I had not yet discovered several issues that finally made me decide to cancel my service and go back with my Verizon second phone line. I still think VOIP is a great idea, and will consider it again but maybe in another year or so. My application is to use this as a dedicated business line to accept support calls from my customers and provide immediate reliable support with my Sarasota, FL based computer consulting business. I was looking for acceptable quality, 100% uptime reliable service with voice mail. The Vonage plan I chose was $25 per month, and I''m using Comcast cable modem in zip 34238 (Sarasota, FL).
1) I was very shocked to see a charge of $9.95 for activation, since THIS IS NOT DISCLOSED ANYWHERE! Please beware when ordering your new service.

2) The 14-day trial period starts the day you order the service, but it takes about 7 days to received the voice terminate. By the time I recevied the installtion kit, the trial period is half over -- before I even had a chance to try it. Again, this is not clearly disclosed to new customers. So, be sure to try the service a lot during the first few days if you choose to take advantage of this trial period.

3) The VT1000 I was sent does not support VPN (PPTP) protocol and has very crude configuration firmware. I suspect this will improve, and I understand from that the newer Motorola model VT1005 has already fixed the VPN issue. NOTE: This is only an issue if the voice terminal is installed ahead of the router (directly to the cable modem), which is required to utilize the QoS bandwidth/quality control. If I install the VT into the router like another IP devide, the QoS cannot squelch bandwidth, and I get dropped calls and breaking up of calls.

4) The service simply stops, having no dial tone for hours at a time. This seems to happen regardless of using the Internet or not, and without warning. I understand the newer terminals have a firmware upgrade that may fix this.

5) You can have 1 free month access if you take advantage of the offer wich appears in many web sites. I did not (darn!) and when I asked for credit upon terminate of my service I was simply refused any compensation for my frustration as a user. I chalk this up to experience of "buyer beware" but also share the frustration with unyielding customer service and average technical support at best.

6) There are additional telco fees which again, THESE FEES ARE NOT DISCLOSED. They amount to about $3 per month, which is understandable in the telco industry. I only wish it was made clear these extra monthly charges would be posted to my statement.

These are stated in my original post above, and with the exception of recent experience, I stand by them today. The digital dashboard is convenient and well thought out. I still like the e-mail ability for voice messages which I did use during my evaluation.

I really like the VOIP idea, and found the quality (cell phone quality) acceptable for my purpose. However, intermittend outages and dropped calls made me decide to not use this for my "Mission critital" customer support. However, I''ll certainly look at VoIP again in another year or so, after the technology is "broken in" some more. I would consider using Vonage again, but will tread carefully in light of my frustrating experiences with them. I''m hoping other companies will offer comparable services in 2005 that I may consider this option again.

For questions/comments of my experience (or computer consulting services in the Sarasota, Florida area :-) ), please e-mail me directly at: Scott James


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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

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