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Vonage Customer Reviews
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Review: My First Day With Vonage, Excellent!
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Vonage Customer Review: One month with Vonage, and...
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Vonage Pros and Cons for 2006

This Vonage review is written to provide a comprehensive update to the popularly-referenced "pros" and "cons" listing from 2003.

This post is specifically intended to provide insight into the Vonage service, but makes no guarantees about the timeliness of these items, as Vonage has improved and added features (for free) to their services consistently year after year.

-Still cheap, considering the features involved: $25/mo. gets you unlimited national and local phone calls, as well as unlimited international phone calls to Italy, France, Spain, UK and Ireland, also includes voicemail, caller ID (now includes display of the name), call forwarding, call waiting- anything you'd get on a cell phone. Cheaper plans available if you want to go with a minutes-based usage plan that still packs all the same features, just sets you at 500 minutes a month ($15/mo.).

-Web Dashboards: one of the most useful aspects of this service is the fact that you can customize and configure a bundle of things on the Vonage website, view your call logs, access your voicemail, set up e-mail alerts about incoming phone calls, throttle your bandwidth usage, and tons of other features.

-Call forwarding: if your phone rings for a set amount of time (you pick) or doesn't ring at all, you can have calls automatically redirected to your cell phone or work phone.

-Get your own "800" number ($5/mo.). Additional phone lines (choose a plan for each line), dedicated fax lines ($10/mo.), and even a software package to make calls from your computer ($10/mo.) are available.

-Referral plan is still in strong effect- you could potentially have your service for free if you can get a referral every other month.

-Local dialing is 7-digit now, just like a regular phone service.

-Take the Vonage router (box) anywhere there's an internet connection, and you can plug in and make calls instantly- same phone number and everything. Going on vacation? Take your phone with you and family can still get a hold of you using your regular phone number.

-Companies like AT&T are fighting back for price; a listing for me offered an unlimited long distance plan for $15/mo., but that doesn't include voicemail, caller ID, call forwarding, or any of the other features provided by Vonage.

-Power Outages will disable your phone service (and your internet connection...remember, these are the SAME now!), and may cause you to need to reboot your Vonage router when the power comes back on. Unplug it, pause, and plug it back in.

-Internet Service Provider Conflicts: Make sure to check with your service provider before you sign up for this service. Some services (like TiVo if you use cable internet) may conflict with Vonage. This is a tricky area, and probably the number one reason people get frustrated with Vonage on set-up.

-Phone number transfer: This went fine for me, but apparently a lot of people have problems with this. Most of the time, it's the existing phone company you have causing the problem in not releasing the number to Vonage, not Vonage making a mistake.

-Customer service: I have yet to need to get in touch with customer service, so I'm not sure how this is- for the most part, resetting your Vonage box and ensuring your internet connection is good should do the trick. Most of the other reviews I've read online say it's poor, but improving significantly- the most recent poor review I could find was in 2005.

-You lose your existing home phone jacks. If you enjoy having your phones plugged into the walls all over your house, that's going to be a lot more difficult now. Instead, you'll need the ability to plug your phone into your internet connection.
**As a tip, I recommend getting a wireless phone set with an expandable base. What this means is that you buy the base wireless phone, and then purchase other handsets separately. They all channel through the single base, but you can place them next to a power outlet anywhere in your house. Phone sets like this are running $80-$150 currently.

The last bit of advice I'd offer is the fact that with Vonage, you have to treat it more like an internet service than a phone service. Once you get past the mindset of it like a traditional phone and understand basic things like power outages and conflicts with your existing internet service provider can conflict with or disable Vonage service, then you'll be fine.

Hopefully this helps you all make a decision. I've made mine and have had the service for two months now. I'm happy to have made the switch, and will probably have Vonage for a while.

Added: August 23rd 2016
Reviewer: tenthdeity
Hits: 20816


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Vonage Pros and Cons for 2006
Posted by acurban on 2014-09-27 23:02:13
My Score:

I have to sat that you do NOT lose your existing phone jacks. If you have a minimal amount of tech experience or home repair experience, its very easy. I found the instructions were rather easy to follow and had my Vonage running all across my house wiring with no problem at all. My phones are exactkly where they have been for the past 13 years since I moved in to this house. I do want to warn everyone that they MUST disconnect from the local phone co wiring or you run he risk of power surge. Once you actually do it, you''ll sit there and say, "now that wasn''t hard at all" I have had Vonage since Feb 06 and I am very happy with it. I have had no major issues with cust service beyond them being hard to understand sometimes but we manage to get the issue resolved.


Vonage Pros and Cons for 2006
Posted by newmex999 on 2014-09-05 10:57:20
My Score:

-You lose your existing home phone jacks. If you enjoy having your phones plugged into the walls all over your house, that''s going to be a lot more difficult now. Instead, you''ll need the ability to plug your phone into your internet connection. Some clarification on this statement. If you disconnect completely from your existing Telco service you can then plug the Vonage adapter into one of your existing phone jacks, which will then put dial tone on all your other existing phone jacks.


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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

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