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Vonage Review - Pros and Cons
Posted by Bababooey on 2007-05-09 15:44:57
My Score: 
I wanted to like Vonage. The monthly rate was definitely enticing. I wanted it to work so bad I gave it over 3 months. However, the sound quality was cell phone quality at best. I would have to reset the modem almost every single day.
Don''t even get me started on customer service. I could barely understand them. When I could they were indifferent to my problems. I finally spoke to a supervisor and they were not helpful either.
I finally ended up cancelling and was billed $90.00 to disconnect. What a crock! I
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Vonage Review - Pros and Cons
Posted by Katsumi on 2005-11-29 13:59:27
My Score: 
I really like the Vonage service but I do wish Vonage offer anonymous call rejection and do not disturb features as part of the service. I''m seriously thinking about switching my service to another VOIP provider so I can have these features as part of my service. You just don''t know how much I miss it every since I switched to Vonage. I''m getting a lot of unwanted calls especially after 5:00pm :(
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Vonage Review - Pros and Cons
Posted by hkk1atwork on 2005-10-18 17:57:15
My Score:
I was so fed up with my local phone company that I canceled it after 2 weeks with Vonage - the heck with transfering my number, i was getting too many unwanted calls anyway.
I am a little surprised that losing power means losing phone service was listed as a con. I plugged my cable modem, router and Vonage unit into a UPS to prevent it. I figured that we do it for computers, why not for the connections too?
I Love this Vonage service.
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Vonage Review - Pros and Cons
Posted by mpod on 2005-07-04 23:24:03
My Score: 
With regard to the comment immediately below regarding QOS, beware the Linksys WRTP54G - that''s the $130 802.11g wireless router/VoIP adapter that''s being heavily advertised and currently available for free at most electronic store chains after rebates with a trade in.
The WRTP54G has been plagued with numerous issues, and even the most recent 1.00.29 firmware still does not fully solve the QoS issues when you''re uploading a file during a telephone conversation. In that instance the other end of your phone conversation will hear your speech as continually choppy. I''d strongly recommend against this router, at least until a less buggy firmware is released. Current customers appear to be Vonage/Linksys beta testers for this hastily rushed out the door product.
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Vonage Review - Pros and Cons
Posted by david522 on 2005-06-22 17:50:38
My Score:
The newer vonage boxes have QOS feature that should help with your uploading/downloading while being on the phone.
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Vonage Review - Pros and Cons
Posted by OldSnipe on 2005-05-29 11:58:56
My Score:
11 digit dialing is not required! 10 digit for out of area code and 7 for within area code. Better then Ma Bell.
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Vonage Review - Pros and Cons
Posted by on 2005-05-11 15:09:28
My Score:
I like the review
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Vonage Review - Pros and Cons
Posted by Anonymous on 2005-05-08 16:08:26
My Score:
"I cancel my traditional phone service, effective 30 days from the date I called to cancel. "
Vonage''s website states that you should not cancel your phone service if you are attempting to port your phone number. Your old phone service is shut off automatically when the transfer takes place. Also, they give you a temporary virtual number until your number does transfer.
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Vonage Review - Pros and Cons
Posted by vivekkedia on 2005-05-06 02:43:24
My Score:
I am using vonage in india and the using DSL connection here, it works great , i call USA all the time and save a lot of calling charges , only problem i had is mentioned here
http://www.vonage-forum.com/sutra31474.html#31474
this is the problem i had , even though i worked around it , so u also might expect a niggling problem to come but i am so sure that u will b able to solve it with help of this site
vivek
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Vonage Review - Pros and Cons
Posted by Anonymous on 2004-11-03 20:53:21
My Score:
11 digit dialing is no longer needed..
Phone customer service a little slow in getting through but better answers than on e-mail...
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Vonage Review - Pros and Cons
Posted by Anonymous on 2004-10-14 03:18:41
My Score:
On the Overseas deal.
An Atlanta consumer advocate often talking about Vonage , he loves it.
Clark Howard on WSB in Atlanta says his niece had Vonage in NY city and moved to Paris and now has a local NY City phone line in Paris and now can call anywhere in US and Canada for $25mo.
Pretty cool......
I think if you go to his website www.clarkhoward.com search under Vonage.
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Vonage Review - Pros and Cons
Posted by Anonymous on 2004-09-01 06:41:10
My Score:
I signed up last month and so far I have been impressed with the quality and price. The Motorola installation instructions were overly complex - I just plugged the moto box in my Linksys router (just like any other PC) and it works fine.
Some updates to "cons:"
- "Bases of all phones in your house must connect to
the Cisco ATA provided by Vonage." I unpluged the jack from the telco network interface (outside), and plugged the Motorola into a jack in my house. Now all my jacks are live and I share 2 cordless & 2 wired phones on my Vonage line.
- "Caller ID gives number only, not name." My Vonage phone shows caller ID & name for incoming calls.
- "Switch to service may result in change in phone number." I ported my local phone number, since it was available in my area.
- "If you lose power, you lose Vonage service; though
you can have calls transferred to any other phone
number for free." I plugged my DSL modem, Linksys router, and Motorola adapter into an inexpensive APC battery backup, so I still have Internet & phone service during a power outage. The phone company also uses batteries in their central office to provide service during power outages.
- "11 digit dialing required for ALL calls." My Vonage phone works with 7 digit (local), 10 digit, and 11 digit (+1) dialing.
Other Pros: I am using Qwest DSL without a phone line. The service is called "standalone DSL" and it costs $5 per month extra plus the ususal DSL & ISP charges.
Vonage replies via email pretty consistently, but I had to wait on hold a long time to reach customer service on the phone. (My question was not technical, I had a billing question.)
People who have never set up a a simple home network before, should probably ask a tech friend for help, before sending the box back if they have difficulty. Once Vonage is installed properly, it works great.
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Vonage Review - Pros and Cons
Posted by Anonymous on 2004-08-25 16:02:15
My Score:
Has anyone tried to use Vonage from overseas? I''m an American living in South Africa and was wondering about th feasibility of using it to keep in touch back home (I also make a lot of business calls to the states). Telecommunications are really expensive here, especially in dollar terms, and I''d be willing to take a bit of a cut in quality for dramatic cost savings. Any advice from international users?
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Vonage Review - Pros and Cons
Posted by Anonymous on 2004-07-01 21:38:24
My Score:
Guys... I don''t know what you''re smokin, but it''s clearly playing games with your judgement.
I had 3 lines with AT&T costing me $124 a month. Now, I have 3 lines with Vonage, costing me $49 a month... Saving $75 a month, which more than pays for my broadband.
Call quality is great, forwarding when broadband is down works flawlessly. No noticable hit on bandwidth when line is active. I have 1.5mbps cable down, 128kbit up, phone set to 30kbps... excellent sound, no echo.
I strongly urge anyone looking at VOIP to get Vonage, drop your DSL provider and get cable modem (so you don''t need a phone line), then get Vonage. You''ll save money, guaranteed.
Randy
Double Oak, TX
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Vonage Review - Pros and Cons
Posted by Moto on 2004-04-19 01:18:41
My Score:
I recommend a router even though Vonage says you don''t need one. The motorola box is just not robust enough to handle NAT, DHCP, and quasi firewall. Not to mention the net traffic.
Get a router, hang the moto box off a port on the router, then plug your PC into an empty port on your router. The whole service works much better this way.
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Vonage Review - Pros and Cons
Posted by Neutron on 2004-03-17 06:36:11
My Score:
I would love to order Vonage but there is just one little problem....
I live in Southern Indiana right across the river from Louisville, KY. I''m in the 812 area code. Louisville is in the 502 area code. The 3 cities Vonage has for the 812 area code are 70+ miles away from me and are considered long distance. I can get a 502 (Louisville number) but according to Vonage that would be long distance to 812. The local Telco (SBC) has always had it to where me in the part of the 812 area code I''m in can make local calls to Louisville, KY and visa versa. Vonage does not have this. The only way I can get it is if I get the unlimited local and long distance and I just can''t do that. I want to get the unlimited local with 500 long distance minutes. I have tried making the suggestion to Vonage to allow the 812 and 502 area codes, or at least some of the exchanges in those area codes to be considered regional. Does anyone have any advice on this?
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Vonage Review - Pros and Cons
Posted by Anonymous on 2004-02-26 13:38:36
My Score:
I think there should be a comment on the difficulty involved in connecting two separate phone lines to one Vonage subscription and maintaining independence of calls to and from each of those numbers. Though it can be done it is a special exercise especially if corded phones are involved.
Also the need for a DSL connection should be emphasized, even though it may seem obvious.
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Vonage Review - Pros and Cons
Posted by glazarides on 2003-12-31 18:54:03
My Score:
One thing you''ll have to remove from your cons is:
''Caller ID gives number only, not name.''
It now gives name also, that''s the one thing I was waiting for before I made the move to Vonage.
Here are some other things that another VOIP company offers (for no extra charge) that I would like to see Vonage offer too:
* Anonymous call blocking
* Contact lists
* Directory assistance blocking
* Distinctive ringing
* Do Not Disturb
* Filters
* Multi-Ring
* Speed dial
* Telemarketer blocking
If they don''t offer some of these by the time the other company has numbers in my area then I may be switching to the other company.
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Vonage Review - Pros and Cons
Posted by Anonymous on 2003-11-28 06:25:50
My Score:
if you want to make all your lines live in your house, plug your ata into a phone jack it makes all jacks in house work.
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Vonage Review - Pros and Cons
Posted by Anonymous on 2003-11-28 06:19:38
My Score:
if you want to make all your lines live in your house, plug your ata into a phone jack it makes all jacks in house work.
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Vonage Review - Pros and Cons
Posted by Anonymous on 2003-11-24 15:47:32
My Score:
Question?
Can I make a call to anyone that is not a vondage customer.
David Lewis, dlpipeline2@yahoo.com
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Vonage Review - Pros and Cons
Posted by Anonymous on 2003-10-09 21:48:12
My Score:
I signed up with Vonage today. Installation was easy. It took about three weeks to transfer my old phone number to Vonage. Calls are very clear.
Cons:
I was using the "phone dialer" program without Vonage and now I am unable to use this with Vonage.
You have to dial 1 + area code + phone number even for local calls.
Dean
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Vonage Review - Pros and Cons
Posted by dspandit on 2003-10-01 22:05:36
My Score:
I wanted to point out two mistakes in my original "Vonage Pros and Cons" review:
a. Where I said "consistently make over 858 minutes of calls per month", I should have said "consistently make over 858 minutes of LONG DISTANCE calls per month".
b. In my first pro, I may have made a bit of an unfair comparison. Vonage is still very cheap, but with Vonage you get 500 minutes of long distance for $26 and with some companies you get unlimited long distance for $65 - $70. At the time I wrote the review, including tax, I think the Vonage unlimited long distance service was $41.19 with tax, still over $20 cheaper than most other services.
The recent price changes from Vonage seem like a dual attempt to move customers from the Unlimited Local Plan to the Premium Unlimited Plan and to hide the Regulatory Recovery Fee.
Customers on the Unlimited Local Plan will actually see their bills
go UP by 47 cents. Previously, customers were being charged $25.99 +
3% (78 cents) tax or $26.77. Now, customers will be charged $24.99 +
3% (75 cents) tax + $1.50 = $27.24.
Customers on the Premium Unlimited Plan were originally charged
$39.99 + 3% ($1.20) tax or $41.19. Now, customers will be charged
$34.99 + 3% ($1.05) tax + $1.50 = $37.54.
Those customers who consistently use over 756 minutes of long
distance per month will be better off with the Premium Unlimited Plan.
Hopefully, there won''t be any other regulatory charges added and
prices will continue going down.
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Vonage Review - Pros and Cons
Posted by Anonymous on 2003-09-26 02:14:03
My Score:
Vonage is an excellent service. Tech support people are very helpful.
I noticed a couple of problems with dialing toll free numbers. I am unable to dial a toll free number for Wisconsin only. Whenever I dial a restricted toll free number for my state only.. "I get a recording saying the number can not be reached from your calling area". MCI''s customer service number at 1-800-444-3333 will give you the number you are calling from. I used that feature and the number MCI read to me was a New York City number. This is not a major problem, most companies who have an 800 number also have a regular phone number. At which Vonage customers have free access to that number anyway.. :)
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Vonage Review - Pros and Cons
Posted by Anonymous on 2003-09-10 23:03:12
My Score:
man i had packet 8 and let me tell you that sucks
i now have vonage and i love so far it has kicked packet 8 ass
fm in atlanta ga
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Vonage Review - Pros and Cons
Posted by Anonymous on 2003-07-30 06:21:27
My Score:
service ok for outbound calls.
Route forward service is sporadic at best. Calls to you are kicked from remote tandem switches for no apparent reason. network has issues forwarding externally.
LNP is problematic you will find out later that your number was disconnected when people try to call you.
NEED more customer service. Basically proactive customer service and some real network testing.
Until then they are acting like a chuckie cheese phone company.
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Vonage Review - Pros and Cons
Posted by Anonymous on 2003-07-08 21:40:02
My Score:
What speed is your internet connection up/down
I have 1544+ down and 384 up
Anyone know what the Cisco 186 (which is coming up on EOL) VOIP box is set to for protocol, and data rate?
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Vonage Review - Pros and Cons
Posted by masilver on 2003-06-30 04:08:48
My Score:
Vonage is great and I am very happy with them, but there is one additional con:
If you are using your Internet connection to download/upload files, it often affects call quality, sometimes to the point you can''t carry a conversation.
...Michael...
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