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massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05


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Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

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Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews

Concerns about Customer Service

Like the service. Like the $$ I am saving versus SBC. Only minor issues. One call to customer service relating to router exchange left me less than impressed with Vonage's flexibility and dedication to serving current customers.

Added: January 21st 2014
Reviewer: Kevin Deckard
Score:
Hits: 10153
Language:

  

[ Back To: Vonage Reviews | Post a Comment To This Vonage Review ]

  


Concerns about Customer Service
Posted by ShawnGaddy on 2014-12-19 02:41:07
My Score:



I wanted to provide this website for Vonage to assist them with possible customer service issues.

  

Concerns about Customer Service
Posted by roggordon on 2014-07-29 09:27:04
My Score:



I have not yet had the opportunity to see the "Great" side of VONAGE. I ordered Premium Business Service, which comes with a free fax line, and incorrectly ordered the VTEC 8100 phone with it (which does not support fax.) Since then I have spent well over an hour, multiple service reps who constantly interrupt and transfer me..."would you mind waiting a few minutes"...and they still cannot correctly do an even exchange. Here is my experience: 1) They reordered the same phone I was trying to exchange for a different one; 2) They handled the next order as if I was a new customer and assigned me a new number and charged me for a fax line; 3) They charged my account another $175 and I will wait and see how quickly they handle the credit. On the plus side, the first phone I received was easy to hook up and immediately operable...I liked that the technology works but it is like having a bunch of engineers run customer service (memories of AT&T???)

  

Concerns about Customer Service
Posted by jfitzpa503 on 2014-07-14 00:22:10
My Score:



I do not like calling support who inturupts me and cannot speak English. I provide support and would ever treat my customers that way.

  

Concerns about Customer Service
Posted by northpoint on 2014-06-04 16:07:40
My Score:



My experience with customer service is very positive. Acceptable wait time and almost without exception a rep who listens and has a good undestanding of the product.

  

Concerns about Customer Service
Posted by xnewuser on 2014-04-30 15:19:53
My Score:



I just made several calls (5 or 6) for a total of over two hours on the phone with a three-way connection to the Vonage technical "support" and the other with REGULAR long distance rates to Japan. This was in the wee hours (my time) this morning so it could be a reasoable time in Japan. I am a bit miffed with them as we were cut off several times and when I called back we had to go through the SAME troubleshooting process with a different guy that I just did previously. Each time they were no help, and eventually reluctantly transfered us to the next level of "advanced" technical support (that I asked for up front) which then played a recording saying that it wasn''t available and hung up.

  

Concerns about Customer Service
Posted by mkandmark on 2014-04-05 21:13:58
My Score:



Vonage is great including customer service. I actually had to use them when I became a customer and actually spoke to a US Citizen. Go figure!!! My problem was solved in no time.

  

Concerns about Customer Service
Posted by Movado on 2014-02-26 08:11:46
My Score:



A Vonage Rep No matter who they are has 12 minutes to be on the phone with you otherwise a check mark goes against that Rep and when it comes to bonus well you know. (plus the que watcher starts to beep in) So yea, need to get you off the phone is the motto, your gonna cost them money. Vonage no dout has really bad customer service and they know that.

  

Concerns about Customer Service
Posted by vw on 2014-02-21 12:33:58
My Score:



I''m not at all impressed with Vonage customer service. I signed up with Vonage on 1/18/06. At that time, I was told it would take 20 days for my phone # to be transferred. I completed the LOA on 1/18/06 and it was sent to my carrier on the same day. It''s now 2/21/06 and my phone transfer is still not complete. As a result, I''m stuck with two phone bills. One from Vonage and one from my previous carrier. I have tried to contact Vonage to get a credit for my bill but I have not been able to talk to anyone that will help me. I was transferred to their Credit Dept. but was on hold forever. I even contacted their corporate office to get a number for their Complaint Dept. but was put on hold yet again. I have to say Vonage very helpful when I was signing up for their service. It''s just sad that they don''t seemed to care as much onced I became a customer.

  

Concerns about Customer Service
Posted by codebowl on 2014-02-18 17:03:42
My Score:



I would have to agree with you on the support issue. I hate when i call in and get a guy in india who cannot speak english very well. And when told that i have been dealing with the highest tier of support they feel they must try to fix the issue when people above them had not been able to solve it. They would not transfer me. I also am not sure i like that the operators have a "time limit" to deal with a customer. I actually had a tech rep tell me they were going to transfer me up to the next level because they had run out of time for resolving the call.

  


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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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