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Vonage [quote="vonagebest"]I will do my best to help but it is VERY frustrating when
[quote="vonagebest"]I will do my best to help but it is VERY frustrating when someones service is not working and they immediately blame Vonage. [/quote]
I can't speak for anybody else here, but my only (and continuing) criticism of Vonage is that I have been totally unable to get anything but a busy signal after following thorugh the voicemail prompts, and have gotten no reply at all to multiple email requests (on the same ticket #).
Obviously, this is the fault of management, not the individual service reps, but for all practical purposes, it is my experience that Vonage offers no customer service at all, and I suspect I am not alone in this experience.
As for the technical difficulties I've had, I understand that they may or may not be Vonage problems, but when the only symptom observable to me is lack of phone service, Vonage is going to be the first company i try to contact. I would love for a Vonage rep to tell me that the problem is with the ISP or some of my hardware - then it would be narrowed down. Unfortunately, I have yet to have that conversation.
For other readers here keep score on the Toshiba modem issue, I replaced my old Toshiba with the SB5100 on Saturday. I've made a few good calls since then, but since my Voip problems have not been entirely consistent, I will have to wait a few more days before I say the problem is fixed.
I've seen no difference in my less-than-stellar testyourvoip.com results.
Read The Full Thread: If you have Comcast, read this
• Folks,
I really feel for Vonage at the moment. I bet an awful lot of their Comcast
• I have a total of three Vonage lines and use Comcast cable modem in the Los Angeles
• I live in Atlanta and have Comcast and I have had excellent service and no problems
• I live in DFW area, Lewisville, and haven't had any problems so far.
• I have had problems here. Since the Blaster worm, I have had my service go down twice
• I'm in Massachusetts. I'm having the the
same issue as the person that started
• Media1 - they were much better weren't they!
Thats exactly what I'm doing - switching
• I live in Connecticut and I've had Vonage and Comcast for a while now. The service
• comcast just north of boston.
no problems... however, i have noticed a considerable
• On Comcast in New Hampshire. No problems.
texdub posted "[quote="vonagebest"]I will do my best to help but it is VERY frustrating when" on 02/07/2005 |
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