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Vonage [quote="scots"] Ah, ok I didn't know the forum wasn't operated by Vonage,



[quote="scots"]



Ah, ok I didn't know the forum wasn't operated by Vonage, I assumed it was. Thanks for straightening me out.

I'm glad your one experience with Vonage customer service was good, consider yourself in the majority. I do have to say out of the15+ times I've called, I did find 3 people who knew something and also had good customer service skills. I worked behind the phones myself at a prior job for 9 years so I know how hard it is to do that kind of work and so I have high expectations when I call customer service. No one calls customer service because they're happy, or having no problems so their agents should be taught how to deal with people. The tier 3 support person I am in contact with (know his personal email & phone) told me that the vast majority of calls they get are for simple to fix problems to Vonage doesn't put much training into their first level phone staff (which is who most people get to talk to). When a support person tells me it's not possible to make my Vonage system work with the static IP of my DSL service, I immediately know s/he doesn't know anything and ask to be connected to someone else. I've had 3 techs tell me this but I know it's not true. Besides if their customer service was so great, this forum wouldn't be needed - but I'm glad it's here :-D

I'll post my own problem tomorrow or so (it's related to now that I have a static IP I can no longer get my web server set up to run on my home network - it works if I take my Vonage phone adapter out of the circuit.

Thanks,
Deb



Read The Full Thread:

Its True What They Say About Vonage Customer Care


I've heard all the stories, complaints, and whining about how horrible customer
it sounds like a technical issue, not a customer service issue. You already said
Oh! He heard me. If he hadn't, he would have hung up on the spot, not knowing that
The 100% packet loss on Vonage's end is due to the fact that Vonage does not allow
Thank you for that information HHTracker! I've been posting that question for
maybe because it's been discussed as recently as last week, and before that I believe. http://www.v
I dont care who you call. Customer service or Technical support both are a joke
From what the Vonage reps in the forum say their support in handled totally from
Mine has been working just fine ever since I opened the box Vonage sent it in and
This sounds like a bandwidth problem. The fact that you can hear people means that

debdeb posted "[quote="scots"] Ah, ok I didn't know the forum wasn't operated by Vonage," on 04/20/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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