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Vonage [quote="JustinS"]I am a Realtor, and I use vonage for my main business number,
[quote="JustinS"]I am a Realtor, and I use Vonage for my main business number, and a fax line, and a toll-free plus number for out of town clients.. All in all I love the product, and I am generally a happy customer...
This tracks pretty much with my own experience.
From a technical aspect - Vonage is fine - with one glaring exception, but their c/s is a joke and their reps have just about zero technical acumen.
I have the same setup as you - with the addition of another line. This means two routers - and they provisioned the numbers incorrectly - wrong number on the wrong router.
I was never able to resolve this as I went through a repeated pattern of calling in, explaining the situation to a couple of levels of 'techs' and then having my call drop. I assume this is because my issue wasn't listed in their script and it was just easier and better for the reps' stats to "accidently" disco my call. I went through this 3 times one day - twice on another day.
At this point, I was afraid to ask them to change anything at all lest I be without any service whatsover.
On a side note: Most people need to get a no frills landline if they do much faxing. Without boring you with all the technical details, the codecs Vonage uses (and in fairness, used by all but the most obscure carriers) do a lot of signal manipulation that makes it difficult for fax devices to communicate. You'll notice there is no "bandwidth saver" option on a fax line. What "bandwidth saver actually does is change the codec used, which in turn determines how the audio is compressed. Fax lines use the codec with the least compression that is available via Vonage, and if any of their other codecs were used, fax would be impossible.
Vonage really should either stop advertising fax lines, or actually support them - which would include doing some testing, listing compatible fax machines, and actually supporting issues with fax transmission.
This would entail training expenses, testing expenses, and lost sales as some people with incompatible hardware would stick to landlines rather than invest in new hardware.
HP fax machines seem to fair better than others in general. If you have a Lexmark as I do, you are pretty much screwed.
I have to decide whether to replace my Vonage fax line with a landline, or replace the fax machine.
Not being able to count on fax reception makes this line useless for me - and counting cell phones, we have 8 lines - so I don't need another voice line.
Read The Full Thread: Customer Service Unreachable
• I am a Realtor, and I use vonage for my main business number, and a fax line, and a
• Maybe they were watching Idol too! :) :)
• ok, its official, i was on hold so long my fully charged cordless phone died...
• That's just odd... I just finished setting up a box in Nicaragua and needed to talk
• ok, finally, i tried calling one more time, I got a rep almost instantly, and was
• ok I'll quit posting about this bad experience now, but i just couldn't resist
• I called customer "support" yesterday about the incorrect name that is being
• hmm... I have to wonder which options you guys are entering on the phone tree. I've
• Vonage doesn't display your name on outbound caller ID, so if its anything other
zombiwulf posted "[quote="JustinS"]I am a Realtor, and I use vonage for my main business number," on 02/22/2006 |
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