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Vonage [quote="DallasFlier"]
Ah, interesting. So you obviously didn't call the
[quote="DallasFlier"]
Ah, interesting. So you obviously didn't call the regular phone company only 2 business days before your required date and expect them to have phone service for you within 24 hours or less. You actually apparently planned ahead a bit, since the phone lines are there already. But Vonage, with service that will probably cost 1/3 of what you'd pay for equivalent business lines to the POTS company, is a lousy company because they can't get you set up in under 24 hours.
The local phone service did not make a promise to me that the actual service would be ready in 24 hours, Vonage did. The company I purchase my phones through did in fact have our phones next day delivered, if you would have read the post you would have seen this.
Like I stated before, and now will state again because you cannot read prior posts, is that almost all our satelite stores are setup spur of the moment, so no it does not seeing as how i just found out Friday that we would be setting a store up.
I'm not whining, but yes I *AM* complaining because I was promised a service that was not delivered. I have listened to the ideas and none of them suit me, I was told I could order an adapter over night from Vonage Sales india and they did not come through with this promise. Which in my book and any other's that means anything would equal poor business. Also the fact of me calling and getting an answer of 'we'll send you another'. Which will work fine except the lady spelled the address wrong. Equals poor customer service. Anything else Mr. Vonage?
Read The Full Thread: Vonage bad start.
• Hello all,
Let me start by telling you that I work for a large electrical supply
• It sounds like it was an honest mistake. If they are willing to refund shipping,
• The reason I waited so long is simple. It was a last minute decision to try this service.
• Understandable...
It was a miscommunication, and it has been taken care of
• Why not buy the adapter at a retail outlet and if you didn't like the service you
• Come on, that's WAY too easy... :wink:
• Well to be honest with you I was not aware of being able to buy vonage adapters at
• It is just faster. If you had to have the adapter ASAP then you could pick one up,
• #1, the adapter is $50. That is more then my business acount, activation, shipping
• Great, now I find out the customer service rep spelled the city name wrong.
ees posted "[quote="DallasFlier"]
Ah, interesting. So you obviously didn't call the" on 10/03/2005 |
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