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Vonage perhaps when most people answer the phone they wait a beat before saying hello



perhaps when most people answer the phone they wait a beat before saying hello - i often do. so in those cases you might not notice it since you waited to say hello and the ringing "caught up to you"? i know a lot of people i call answer and say hello right away, though.

i think this is utterly bizarre, because i know for damn sure it's happening to me - i can recreate it on a local landline and my cell phone as well as by calling an number of my friends in other states with clearly reproducable results. i was really surprised when the second or third level tech people called they said they have had similar complaints and it's a known issue (yet with an unidentified cause).

i noticed several posts in other (unrelated) threads mentioning the rtp300 "does not use standard call progress tones" - would the ringing sound you hear be a call progress tone? could this nonstandard tones have something to do with this issue? why would they not use standard?

i know a lot of people haven't reported this issue, and the lack of response is likely indicative of them either not having the issue or otherwise not recognizing it, but i'd bet there are quite a few out there who, if they tested it and looked out for it, would also hear this problem. a friend asked me earlier today why i was "obsessing" about it, as he thought it was a mere annoyance. but for me it's a real problem since i've had numerous people hang up on me thinking the line was dead after a second or more of silence while my line continued to ring. if it was merely annoying or something i noticed but could work around, i wouldn't much mind... but when you have a service to place calls and you find that you can't reliably place those calls, then it's more than an annoyance. and from what i heard from them today, i'm not the only one... and at least that's comforting, but it doesn't make my Vonage any more useful to me.



Read The Full Thread:

rtp300 outgoing calls with answer delay (hello?.. hello?..)


i just signed up for vonage and have just started using it. so far, it seems to be
I'm a new user and I have the RTP300. I'm not experiencing the delay that you describe
are you absolutely sure? it took me a couple days to realize and finally believe
I'm not absolutely sure, no. I do know that I haven't been conscious of missing
i've, again, thoroughly tested this with similar results. i've disconnected
I don't have another land line, but I just tried calling my cell phone 3 times. Each
*sigh* ... well, i'm glad for you ;) to be honest i'd wish you'd have the same results
It is discouraging. Let's go back a little and ignore the ring tone for a moment.
the connection is absolutely perfect otherwise, and always is. it's just in the
after waiting for info on the trouble ticket they opened for me, i call them today

blutarsky posted "perhaps when most people answer the phone they wait a beat before saying hello" on 09/09/2005

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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