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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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Vonage nickle - No offense intended, but "Sit and wait" is the last thing you want



nickle -

No offense intended, but "Sit and wait" is the last thing you want to do when you discover that 911 is not working.

Now, don't get me wrong, I know that Vonage is working their collective tushes off to try and get everyone up to E911 code, and I'd be the last one to argue that what they are doing is supposedly simple, or cheap, or can reasonably be expected to happen immediately.

However, Vonage offers three, and only three, 911 services:

- E911, where the call goes to your local PSAP with address.
- Basic 911, where the call goes to your local PSAP without address.
- Vonage Call Center, where the call goes to the Vonage call center (usually without address) and they look up your local PSAP and forward the call.

"your call is forwarded to a non-energency number where someone may bother to answer assuming the office is open, or someone may not, if they are too busy on their union breaks" is not a Vonage 911 feature. Their web site does not list this as an option. It is especially not an option when 933 (admittedly prone to error) tells them they have full blown E911. Therefore, there is a problem that needs to be rectified, even if it means moving the user to "Vonage Call Center" status while the routing tables get fixed.

I applaud the original poster for taking the initiative to test 911. I think everyone should (after making the appropriate arrangements with their local PSAP, which they can probably contact by calling their local police station). Now they need to follow up and take the next step toward fixing the problem.

Resolving this should be a two-step process.

#1. The "personal responsibility" bit. Using your local phone book, or calling your police station, get the EMERGENCY non-911 telephone numbers for your local PSAP. Put them numbers on speed dial, and/or write them down next to every phone. NO ONE is truly responsible for your safety but YOU.

#2. The "Vonage responsbility" bit. Contact Vonage and let them know, loud and clear, that 911 is not working for your area. They need to fix it. Test it occasionally until it works. Then keep the numbers on your phone anyway. Because things break.



Read The Full Thread:

E911 routed to non-emergency number


Hi, I live in Delray Beach, FL. My wife just tested our 911 service and turns
I think there is a dedicated menu option for 911/E911 issues at Vonage customer
Sit and wait. E911 is trying there best to get all issues resolved and all PSAPs
No offense...but when the only thing you CAN do is sit and wait..then that is all
Maybe I'm misinterpreting your "sit tight and wait". I understand that there
what i am trying to say is that it takes time for vonage to make all the calls and get
Understood. Then, until they do get it activated, do you agree that Vonage's
I 100% agree with you. I am not a VOnage customer so I was not aware of that.
Understood. Then, until they do get it activated, do you agree that Vonage's

NateHoy posted "nickle - No offense intended, but "Sit and wait" is the last thing you want" on 04/11/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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