New Solutions to Help Businesses Increase Sales, Improve Productivity
and Strengthen Customer Relationships
Vocalocity, which was acquired last month by Vonage (NYSE:VG), today
launched several new technology solutions including completely revamped mobile
applications and new Salesforce.com and call history plugins.
These feature-rich solutions are built to help businesses amplify their
customer relationships and conduct business how they want, when they
want and from wherever they'd like.
"Customers are the lifeblood of every business, and it is important that
a business's phone system — the conduit to its lifeblood — is built with
features that keep customer relationships going strong," said Wain
Kellum, former CEO of Vocalocity and now president of Vonage
Business Solutions. "Businesses no longer run on a pre-set schedule,
making it more important for owners and employees to have access to
their office phone system all the time, from any location."
continued, "We continuously listen to the needs and wants of our
customers, and we strategically build and deliver solutions that
directly address their demands and the pain points of the business
industry. Our new applications and plugins are exactly what business
owners and their employees need to manage their companies."
Available for iPhone® and Android™ devices, Vocalocity's
mobile applications allow users to extend many of their business phone
service features to their smartphones. In addition to voice service, the
apps allow users to monitor call queues, read voicemail transcripts,
review call history, and manage account and extension settings among
other capabilities. These apps are free to mobile customers.
Vocalocity's newest desktop application extends the features of its
virtual PBX to the office computer. Users can control incoming and
outgoing calls and manage their extension settings, directly from their
monitor. Vocalocity's desktop includes a full portfolio of customizable
plugins, including one-click dialing and call monitoring for employee
training. This application is also free to Vocalocity customers.
Vocalocity's call history plugin provides a screen pop-up that shows
call history information every time a customer calls. This puts all the
pertinent details of a customer's interactions with the business right
in front of users, including previous call-in dates and the time,
direction, length and call results, as well as quick access to
voicemail. This plugin is free to Vocalocity customers.
Designed to help businesses increase sales and improve customer service,
Vocalocity's new Salesforce.com plugin, available to customers for just
$2.99 per month, improves the speed and quality of information available
with each call by automatically showing relevant caller information in
real-time. This plugin allows users to create new contacts, leads or
accounts; automate call tracking; and quickly log customer and lead
To learn more about Vocalocity's desktop applications and plugins,
please visit http://www.vocalocity.com/features/desktop/.
To learn more about Vocalocity's mobile applications, please visit http://www.vocalocity.com/features/vocalocity-mobile/.