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 Rhode Island's e911 Center Works With Vonage

Vonage In Print News

R.I. E911 Call Leads To Company's Answer

October 14, 2004

By Timothy C. Barmann

Vonage, one of the nation's largest Internet phone companies, plans to announce today that, as a result of working with Rhode Island's e911 center, the company has found a solution to a key drawback to Internet telephone service.

The state agency and Vonage have scheduled a news conference today to announce that it has devised a way to handle emergency 911 calls made over the Internet. The announcement will be made at the National Press Club in Washington D.C.

"That solution essentially allows our customers to dial 911 from a Vonage line," said Jeffrey Citron, chief executive officer of Vonage, based in Edison, N.J.

"We know where you are and know where we are supposed to send the call," Citron said in a telephone interview yesterday.

 Posted by Vonage on Friday, October 15 @ 01:00:00 EDT
 (1366 reads)
Read More: Rhode Island's e911 Center Works With Vonage

 Vonage Joins NENA Forum

Vonage In Print News

Vonage Joins NENA Forum

October 14, 2004

By Staff

Edison, N.J., Oct. 14 — Vonage Holdings Corp. will become a charter member of the National Emergency Number Association's (NENA) recently announced Next-Generation E911 Forum to expand development 911 emergency calling. The forum will be directed by NENA, and will expand on NENA's technical, operational and policy development work for all E911 services and procedures.

The NENA NG E911 Forum will study data-rich 911 services designed to interact with Internet devices, using new communications platforms and computing technology, and dealing with policy, funding, operational and education issues. The NG E911 Forum supports a new vision for 911 that includes open architecture systems, while retaining the consumer expectations and security.


 Posted by Vonage on Thursday, October 14 @ 23:27:04 EDT
 (1120 reads)
Read More: Vonage Joins NENA Forum

 Better Internet 911 Calls In Works

Vonage In Print News

Better Internet 911 Calls In Works
Firm Says Technology Can Pinpoint Location


October 14, 2004

By Leslie Brooks Suzukamo

Fans of Internet telephone service, known as Voice over Internet Protocol or VoIP, have long raved about how much cheaper it is than regular telephone service, but the lack of true "enhanced 911" emergency calling from an Internet phone has caused many potential customers to balk.

In Washington, D.C., today, though, Vonage, a relatively tiny technology company that is the nation's leading Internet phone service provider, says it will announce that it has finally licked that problem.

That could boost adoption of VoIP among American consumers and here in Minnesota, where Vonage offers Internet phone service along with far bigger and more established phone companies like Qwest Communications International and AT&T, all without E-911 service so far.

 Posted by Vonage on Thursday, October 14 @ 23:24:37 EDT
 (1210 reads)
Read More: Better Internet 911 Calls In Works

 Sector Watch: Wireless And Telecom

Vonage In Print News

Sector Watch: Wireless And Telecom

October 14, 2004

By George White

Startups in the wireless and telecom sector have raised $2.49 billion in fresh capital this year.

The wireless and telecom sector has been humming along in 2004, with venture capital funds pouring in to the tune of $2.488 billion through Oct. 12, according to the VCdeal.com.

There has been $13.11 billion in venture capital raised so far in 2004, with nearly 19% of that going to companies in the wireless and telecom industry, second only to the biotech and healthcare sector, which accounts for a hefty third of the year's total.

The $2.488 billion that industry's startup's have raised through Oct. 13, marks an 8% improvement over the $2.29 billion the sector amassed in the same period of 2003.

 Posted by Vonage on Thursday, October 14 @ 23:22:14 EDT
 (1505 reads)
Read More: Sector Watch: Wireless And Telecom

 IP Communications

Vonage In Print News

Report On IP Communications
Internet Protocol Is Shrinking The Planet And Revolutionizing The Way We Live And Work. Mark Blanchard Looks At The New Frontiers In Voice, Video And Data Communication


October 13, 2004

By Mark Blanchard

When Leonard Yakobovits is on the road, he takes more than his work with him -- he takes his office too. With e-mail, a webcam and his latest technology tool, an Internet telephone service, the Concord, Ont.-based entrepreneur can do business whenever he wants to and wherever he is.

"It's great," says the president of Dezco Holding & Trading, a distributor of health, beauty and other products to dollar stores across the country. "You can communicate locally from anyplace in the world. When I go to a trade show, I take a little box with me, plug it in at the hotel and I am in business with a 416 area code. I can still use my own number and long-distance plan from wherever I am."

That little box is a broadband voice gateway from Primus Telecommunications Canada Inc. Its TalkBroadband service, like those offered by other voice over Internet protocol (VoIP) telephone companies, connects to a standard wired or cordless phone and a high-speed Internet cable or DSL modem.

 Posted by Vonage on Thursday, October 14 @ 23:19:33 EDT
 (1234 reads)
Read More: IP Communications

 Vonage Talks 911

Vonage In Print News

Vonage Talks About 911 Advancements

October 13, 2004

By Ben Charney

Vonage, an Internet phone service provider, and emergency telecom specialist Intrado say together they've conducted successful trials of an advanced means of making emergency phone calls using the Internet.

Details of the work in Rhode Island, and the two companies' future plans for it, will be unveiled Thursday in Washington, D.C., where Vonage will also discuss its participation in a major industry-led forum to improve the nation's 911 system.

While they have been hailed for costing up to 30 percent less than traditional dialing plans, voice over Internet Protocol (VoIP) services often do not include the ability to dial 911. The reason, mainly, is that VoIP calls are routed over the Internet, while most emergency calling centers are only capable of receiving calls using older circuit-switched telephone technology.

 Posted by Vonage on Thursday, October 14 @ 23:16:12 EDT
 (1057 reads)
Read More: Vonage Talks 911

 Vonage® Completes Successful “Enhanced 9-1-1” Trial For VoIP

Vonage Press ReleasesVonage® Completes Successful “Enhanced 9-1-1” Trial For VoIP Users

Key Technology Solution Provided by Intrado Used to Manage Test Calls

Edison, N.J. October 14, 2004Vonage Holdings Corp, the leading provider of broadband phone service, today announced completion of a VoIP E9-1-1 trial in the state of Rhode Island. As a result of a successful collaboration with Rhode Island E9-1-1, Vonage was able to deliver both caller’s location and call back number to 9-1-1 emergency services personnel for 9-1-1 calls placed using Vonage broadband phone service. Vonage’s partner Intrado Inc., North America’s leading provider of 9-1-1 systems and services, in concert with Rhode Island E9-1-1’s technical consultant, Arthur Kraus of AK Associates, Inc., provided the technology that enabled this service.

How It Works

When Vonage customers dial 9-1-1, the call is routed over Vonage‘s 9-1-1 server using industry standard SIP protocol. The Vonage server then queries Intrado for routing instructions. The call is then directed to the selective router that serves the Rhode Island Public Safety Answering Point (“PSAP”). Simultaneously, Intrado places the customer’s address and telephone number into the Automatic Location Information (ALI) server. The supplementary special key unique to the call is included in signaling, and allows the PSAP 9-1-1 operator to pull the customer’s address and phone number from the ALI database. Vonage and Intrado are working with other states to provide similar solutions and intend to roll them out market by market.

 Posted by Vonage on Thursday, October 14 @ 23:12:49 EDT
 (1195 reads)
Read More: Vonage® Completes Successful “Enhanced 9-1-1” Trial For VoIP

 Vonage® Announces Participation In Nena's E9-1-1 Forum

Vonage Press ReleasesVonage® Announces Participation In Nena's Next-Generation E9-1-1 Forum

Forum Slated to Seek the Further Enhancement of 9-1-1 Services to Integrate New Forms of Data and Information Delivery to PSAPs

Edison, NJ, October 14, 2004Vonage Holdings Corp. will become a charter member and participant of the National Emergency Number Association’s (NENA) recently announced “Next-Generation E9-1-1 Forum” to expand development of the roadmap for the future of 9-1-1 calling. The forum will be directed by NENA, and will expand on NENA’s technical, operational and policy development work for all E9-1-1 systems solutions, services and procedures.

“NENA’s announcement of its “Next-Generation E9-1-1 Forum” is exciting because it will look forward at what’s now possible and how the public could be better served by new technology, taking a ground-up approach to the delivery of emergency services,” said Jeffrey A. Citron, chairman and CEO of Vonage Holdings Corp. “In the world of IP, we aren’t limited to voice communications and can deliver much more information than just simply a phone number and street address. Why shouldn’t emergency services personnel have the ability to pull down pertinent information in an instant, such as health records and floor plans? Vonage looks forward to working with NENA to make this new functionality a reality.”

 Posted by Vonage on Thursday, October 14 @ 23:10:13 EDT
 (1140 reads)
Read More: Vonage® Announces Participation In Nena's E9-1-1 Forum

 Next Generation E9-1-1 Forum

Vonage Press Releases9-1-1 Association Announces “Next Generation E9-1-1 Forum:”

Washington, D.C.
– Upgrading the nation’s 9-1-1 systems by implementing ‘next generation’ technologies, procedures and best practices is the goal of a new forum launched by the National Emergency Number Association (NENA).

“The Next Generation E9-1-1 Forum is an open consultative process to improve our nation’s planning, leadership and innovation in the delivery of a fully functional 9-1-1 system that responds any time, anywhere from every device” states an open letter written by NENA President, Bill McMurray.

Recognizing that new innovative ways to call 9-1-1 have emerged, NENA is exploring how these same technologies, service offerings, and capabilities may in fact revolutionize the abilities of all 9-1-1 calls. The Next Generation E9-1-1 Forum is designed to facilitate that discussion.

McMurray added, “We are calling upon all 9-1-1 stakeholders and leaders to join us, as we are asking for their leadership, participation and commitment to make significant progress in realizing the full potential for 9-1-1 and emergency services.”

In the last several years, NENA has made a consistent plea to the federal government, state and local leaders and communications companies to work more closely together to accelerate the progress of E9-1-1 priority. Institutionalizing that plea and request is the impetus behind the NG E9-1-1 Forum.

 Posted by Vonage on Thursday, October 14 @ 23:05:53 EDT
 (1138 reads)
Read More: Next Generation E9-1-1 Forum

 VoIP / 9-1-1 Joint Technology

Vonage Press ReleasesFirst Of Its Kind - VoIP / 9-1-1 Joint Technology

OCTOBER 14, 2004

Re: FIRST OF ITS KIND - VoIP / 9-1-1 JOINT TECHNOLOGY

To Whom It May Concern:

A new wave of technology, Voice Over Internet Protocol (VoIP), is sweeping the country, transforming the way people communicate. With it comes a realm of issues and problems for 9-1-1 call centers and emergency service providers. VoIP technology enables a user to place a telephone call over the Internet using a broadband connection from any area code, regardless of their geographic location. This service is substantially less expensive than traditional phone calls. Until now this service did not allow a caller to place a “traditional” emergency 9-1-1 call.

Rhode Island’s Governor, Donald Carcieri and Jeffrey A. Citron, chairman and C.E.O. of Vonage Holdings Corp. (the leading broadband telephony provider) and George Heinrichs, president and CEO of Intrado Inc., (North America’s leading provider of 9-1-1 systems and services) are pleased to announce that jointly they have developed a system of capturing two critical 9-1-1 elements. Developments are ANI (Automatic Number Identification) and ALI (Automatic Location Identification) from a VoIP based emergency call, which automatically identifies the registered number and location of the device used by the Vonage 9-1-1 caller, residing in Rhode Island. This solution promotes a faster and more accurate response time for emergency services. Further, Vonage customers in RI are covered with 9-1-1 whether they have a Rhode Island or out of state area code.

 Posted by Vonage on Thursday, October 14 @ 23:02:40 EDT
 (1098 reads)
Read More: VoIP / 9-1-1 Joint Technology

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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