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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


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Vonage Customer Review: One month with Vonage, and...
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 Vonage Selects Call Center Technology From Avaya

Vonage In Print News

Vonage America, The Sales And Services Subsidiary Of Voice Over Internet Protocol Telephone Provider Vonage, Selected Call Center Technology From Avaya Inc

June 21, 2005

By Staff

Vonage America, the sales and services subsidiary of voice over Internet protocol telephone provider Vonage, selected call center technology from Avaya Inc., which made the announcement yesterday. Financial details were not disclosed.

Vonage said it was upgrading its call center technology to bolster its customer service in the increasingly competitive market of consumer VoIP phone service.

Avaya also said that it helped Vonage expand its call center volume capacity using SIP-based technology. SIP is a telecommunications protocol that promotes integration and interoperability between communications channels, including audio, video and instant messaging.

 Posted by vonage on Tuesday, June 21 @ 22:55:25 EDT
 (1406 reads)
Read More: Vonage Selects Call Center Technology From Avaya

 Vonage Adopts Avaya VoIP System For Call Center

Vonage In Print News

Vonage Adopts Avaya IP
Company Officials Say It Has Doubled Call Capacity

June 20, 2005

Vonage America, Vonage's sales and service subsidiary, will incorporate Avaya's SIP-based platform into its call center. The system integrates with Vonage's SIP-based IP phone service.

Vonage's main contact center will use Avaya's Customer Interaction Suite and Communication Manager IP Telephony software.

One new SIP-based feature is support for "buddy lists." Call center agents to IM the appropriate contact or expert while the customer is on the phone.

 Posted by vonage on Tuesday, June 21 @ 22:53:02 EDT
 (2463 reads)
Read More: Vonage Adopts Avaya VoIP System For Call Center

  Avaya To Expand Vonage Call Center

Vonage In Print News

Vonage Turns to Avaya To Expand Call Center Solutions

June 20, 2005

By Mike Brody

The fact that Vonage is attempting to improve its customer service is a good sign. The company has been singled out in the past for some customer service deficiencies, and with the latest moves, it seems that they are taking the problem seriously. Avaya's products give Vonage the ability to scale to global proportions and divert calls to other centers worldwide if necessary.

In a move designed to quickly expand its call center capacity and productivity , Vonage today announced its sales and service subsidiary, Vonage America, has chosen Avaya's (NYSE: AV) SIP-based telephony and contact center solutions.

 Posted by vonage on Tuesday, June 21 @ 22:49:29 EDT
 (3288 reads)
Read More: Avaya To Expand Vonage Call Center

 Vonage Rings Up Avaya For Customer Service Equipment

Vonage In Print News

Vonage Calls Avaya For Customer-Service Help

June 20, 2005

By Staff

Equipment vendor Avaya says its SIP-based telephony and contact center systems and solutions were picked by VoIP/broadband service provider Vonage Holdings to quickly expand call-center capacity and productivity at its sales and service subsidiary, Vonage America. Vonage is establishing a main Avaya-based contact center to serve as a hub for the other global customer-care centers it operates.

Based on Avaya’s Customer Interaction Suite and Communication Manager IP Telephony software, the Vonage unit should be able to double its daily call-handling capacity with what it considers to be a customer-care platform applicable to worldwide activities. Vonage said it collaborated with Avaya Global Services on a design that would expand capacity and enable it to serve as the core platform for its worldwide customer-service operations.

 Posted by vonage on Tuesday, June 21 @ 22:45:46 EDT
 (990 reads)
Read More: Vonage Rings Up Avaya For Customer Service Equipment

 Vonage To Employ Avaya’s VoIP SIP-Based Contact Center Solutions

Vonage In Print News

Vonage America Has Announced That It Will Employ Avaya’s SIP-Based Telephony And Contact Center Solutions

June 20, 2005

By Staff

Vonage America has announced that it will employ Avaya’s SIP-based telephony and contact center solutions to quickly expand its call center capacity and productivity.

Building from the company's existing call center, Vonage and Avaya Global Services collaborated on a design that would expand capacity and enable it to serve as the core platform for its worldwide customer service operations. Essential elements of the technology strategy included a SIP-based platform that could tightly integrate with Vonage's own SIP-based, IP phone service and existing network. SIP is an emerging protocol that enables seamless interoperability among various media, including audio, video, instant messaging and presence.

 Posted by vonage on Tuesday, June 21 @ 22:42:36 EDT
 (1264 reads)
Read More: Vonage To Employ Avaya’s VoIP SIP-Based Contact Center Solutions

 Vonage Goes Head to Head with Ma Bell

Vonage In Print News

Vonage Goes Head to Head with Ma Bell

June 21, 2005

By Jim Bray

Voice over IP is starting to make some headway in the marketplace, thanks to companies like Vonage.

Voice over IP telephones take the long distance out of long distance phoning by using the Internet instead of conventional phone lines, because in cyberspace where you are physically doesn’t matter, and this makes every call a local call regardless of who or where you’re calling..

 Posted by vonage on Tuesday, June 21 @ 17:37:32 EDT
 (1281 reads)
Read More: Vonage Goes Head to Head with Ma Bell

 Vonage VoIP Forum Digest - June 21, 2005

Vonage VoIP Forum Digest

June 21, 2005

By Daniel Connor

Welcome to today's edition of the Vonage VoIP Forum Digest.

Today, we'll explore a major step Vonage is taking to boost its customer service efforts, and how that will affect you, the Vonage customer. We'll also look at why so many states, counties and cities would just love to pin a tax on your Vonage phone bill. We'll look a lively Vonage VoIP Forum thread on what to do if a local "800" number blocks your Vonage call, tell you what it means if you hear a series of fast beeps when you pick up your Vonage-connected phone - and introduce you to a Forum Member who is looking for pointers in how to get his Vonage equipment to work with his laptop over sometimes-balky hotel room switchboards.

In The Headlines

Vonage Gearing Up For An Interesting New Support Service

On Monday, Vonage announced it would hook up with a customer-solutions platform vendor named Avaya to run some applications that should double the amount of customer service calls Vonage can handle daily.

The Avaya solution runs Avaya's Customer Interaction Suite, which is powered by Avaya Communication Manager IP Telephony software.

OK, we'll skip the corporate speak, and get to the part that will affect you, when you call Vonage tech support in search of a solution to a problem you are having (assuming you haven't also posted your problem t the Vonage VoIP Forum).

This Customer Interaction Suite, reports several sources today, will let Vonage customer support agents start "buddy lists" of other agents who are online or reachable at the moment. This buddy list will have "presence" capabilities to detect when these folks are available, and be integrated with information about their area of expertise.


 Posted by vonage on Tuesday, June 21 @ 07:00:00 EDT
 (998 reads)
Read More: Vonage VoIP Forum Digest - June 21, 2005

 Andretti Continues To Win In The Number 26 Vonage Car

Vonage In Print News

Andretti Continues To Rule Road, Wins Pole In Liberty Challenge

June 17, 2005

By Tim Harms

usgpindy.com

Marco Andretti is halfway to his version of a sweep.

Andretti, 18, who won the pole position and the race in his Indy Racing League Menards Infiniti Pro Series™ debut in early April at St. Petersburg, Fla., captured the SWE Race Car Parts Pole on June 17 for the Liberty Challenge at the Indianapolis Motor Speedway.

Andretti lapped the 2.605-mile circuit in 1 minute, 26.2360 seconds, 108.539 mph late in the 45-minute second session to claim his second career pole, and the first by an Andretti at Indianapolis since Andretti’s grandfather Mario, who won the 1978 Formula One World Championship, sat on the pole for the 1987 Indianapolis 500.

“We made a bad change early, came in and changed and went back out,” said Andretti, who drives the No. 26 Vonage Dallara/Infiniti/Firestone. “As soon as I saw the lap time, I knew it had to be good for at least front row.”

 Posted by vonage on Monday, June 20 @ 20:54:46 EDT
 (1294 reads)
Read More: Andretti Continues To Win In The Number 26 Vonage Car

 Vonage Adds Avaya VoIP Platform For Better Customer Service

Vonage In Print News

Vonage Adds Platforms, Software for Better Customer Support

June 20, 2005

By Russell Shaw

TMCnet columnist David Sims offers a detailed analysis of Vonage's Vonage America sales and service arm hooking up with Avaya to deploy its SIP-based telephony and contact center solutions.

The deal will enable Vonage contact centers to run Avaya's Customer Interaction Suite. The suite is powered by Avaya Communication Manager IP Telephony software.

Vonage's goal, Sims writes, is "to improve its customer service, expand its customer service capabilities and increase the number of callers the company handles daily."

 Posted by vonage on Monday, June 20 @ 19:58:13 EDT
 (1584 reads)
Read More: Vonage Adds Avaya VoIP Platform For Better Customer Service

 Vonage(R) Customer Service Doubles Call Capacy with Avaya VoIP Solution

Vonage Press Releases

Vonage(R) Customer Service Doubles Call Capacity and Handling with Avaya IP Telephony Contact Center Solutions

New Avaya SIP-based Solution Selected as Worldwide Customer Care Platform for North America's Leading Consumer Broadband Telephony Service Provider

BASKING RIDGE, N.J., June 20 /PRNewswire-FirstCall/ -- Today, Vonage, the leading broadband telephony provider in North America, announced its sales and service subsidiary, Vonage America, has chosen Avaya's SIP-based telephony and contact center solutions to quickly expand its call center capacity and productivity. To meet its goal to provide best in class customer service, Vonage turned to Avaya Inc., a leading global provider of business communications applications, services and systems, to expand its customer service capabilities and greatly increase the number of callers the company handles daily.

As the market for broadband telephony becomes increasingly competitive, an emphasis on customer satisfaction will help give Vonage the edge to continue its growth.

"Our vision is to provide world-class customer service," said Dan Bemis, senior vice president of Customer Operations of Vonage America Inc. "To do that, we needed to make a number of changes -- starting with an intelligent communications solution that would help us maximize the customer experience."


 Posted by vonage on Monday, June 20 @ 08:34:11 EDT
 (1407 reads)
Read More: Vonage(R) Customer Service Doubles Call Capacy with Avaya VoIP Solution

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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