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Vonage my transfer is still in progress but here is how it went:
I signed up but didn't
my transfer is still in progress but here is how it went:
I signed up but didn't realize my email address was incorrect
so Ididn't get a welcome or startting email
I thought after signing up things would be automatic but when after a couple of week s I heard nothing from Vonage I logged into my account and that's when I discovered there was a problem with the loa.
apparently (I think) there was a problem with either an apostrophe in my address or the person who took my info spelled my nems wrong when talking to me over the phone -
either way when I got a hold of a person we discovered there was no way for her to fix the LOA so we had to cancel out that order and re-do the order to port.
January 14, 2006 Awaiting Letter of Authorization
January 21, 2006 Letter of Authorization (LOA) Received
January 21, 2006 Transfer Sent to Carrier
February 4, 2006 LNP Transfer Cancelled
I had to wait 24 hrs before re ordering which I did then I waited a week or so and checked with verizon only to discover that they did not even receive the order - even though a Vonage customer rep swore to me twice that he could see the order was sent!
finally I got a woman at Vonage who looked whereever it is they look and said "what I'm going to do is send this out" - I couldn't believe it.
February 4, 2006 Awaiting Letter of Authorization
February 17, 2006 Letter of Authorization (LOA) Received
February 17, 2006 Transfer Sent to Carrier
what was she looking at that the other guy missed?
anyway here is the kicker - the emails they send me they spell my last name wrong - It's right in my account online but they spell it with F instead of S and so far no one has answered any of my emails -
So I'm sitting here with fingers crossed hoping that they got my name right this time on the LOA
- last thing - my voicmail box disappeared.
and when I call customer service I want to scream.
so here are my suggestions for Vonage:
1. lose the "local phone companys have a habit of delaying.... or whatever the speech is thatputs blame on local phone companies -
that may be true but it sounds so unprofessional to point fingers
2. If you don't know say I don't know and go find out
I think I could have speeded up the transfer process if someone had just said they didn't know what was going on -
verizon blamed Vonage
Vonage blamed verizon
Iend up paying two bills!
ok
I feel better
Read The Full Thread: Verizon Customers - How long did it take to transfer your #?
• Well, I emailed Vonage for a status of my LNP and surpising enough I got a response
• It isn't Vonage holding it up, its Verizon. Mine took 5 weeks, I have heard less,
• Updated Date: Number Transfer Progress History:
June 8, 2004 Awaiting Letter
• I currently have Verizon land line. I started Vonage service on 2/22. LOA sent
• You started your service on 2/22?? Can you please give me the lottery numbers for
• Verizon - Pittsburgh, PA market - took a couple months
November 28, 2004 Awaiting
• Thanks Jockey & Maaz. Looks like about a month & a 1/2. Not too bad of a nightmare.
Now
• Mine took a little over a month.
December 29, 2004 Awaiting Letter of Authorization
January
• Verizon in the Tampa Bay area:
One LNP requested Nov. 30: still waiting.
Another
• Verizon NoVA member. Just submitted LOA on 2/10, Verizon got it on 2/11. We'll
Peacepole1 posted "my transfer is still in progress but here is how it went:
I signed up but didn't" on 02/19/2006 |
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