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Vonage my old provider was bellsouth. when we got the router from vonage, i setup forwarding

my old provider was bellsouth. when we got the router from Vonage, i setup forwarding from the bellsouth number to the "virtual number" that Vonage gave us. 24 days after initiating our port, i called Vonage to ask when the port would be completed (because online, Vonage was saying that the port status was "transfer sent to carrier").

Vonage said they wouldnt know anything for another 10 days. they couldnt even give me a status of the port. look, i use to port numbers for a cellular provider, and they SHOULD have been able to AT LEAST given me a status of the port (had the request been sent? what was their reply?). they FCC did state that when porting numbers, requests/responses have to be done in a specific amount of time.

the rep appoligized for the inconvience. i specifically asked, then, "do you guys port your own numbers, or do you go through a third party?" in which he replied, "we are not allowed to say if someone else does this for us; we can only accept responsibility for the delay."

in the world of porting, its an expensive business! it cost alot to train and maintain a port center. the cellular provider i worked for spent somewhere in the neighborhood of $50million just for the call center! this does not include the cost to train everyone, nor the hours of time it took to even get the system off the ground! i was there for "black monday", or when LNP went live, and it was total chaos. imagine being trained for something that had never been done before in the industry! we had no idea what was going to happen.....

to get back on track, MOST providers hired third party companies to port their numbers to make it cheaper for themselves, and i have a feeling that Vonage also does this. the rep on the phone credited me a full month's service for the delay, as i explained that i shouldnt have to pay for two phone lines if my reason for coming to Vonage was to save money.

after this, though, i went over to my bellsouth online account to pay the bill. to my suprise, the website told me that they no longer recognized my number. i called bellsouth, and they told me that my number was ported out three days prior! it was ported out to a company called XO communications. my recolection of this, tells me that Vonage is what is called a type 1 carrier (ie, they buy phone numbers from other providers, and THOSE providers then port their numbers). if this is the case, then Vonage is actually two steps away from the real deal porting center. Vonage (in this area) buys phone numbers from XO communications. XO communications DOES NOT own thier own port center, and "outsouce" it to another company.

long story short, Vonage doesnt know when numbers are actually ported. they get batches of lists of numbers from their carrier throughout the week. my number is PORTED (i had a friend of mine @ my old job check to see if the number has been ported through what is called the SOA), and this went through some 4 days ago. Vonage has no clue that the port is completed.

i am very happy w/vonage as our landline provider. its very inexpensive, and very good quality. when it goes down, its always been my ISP provider that went down, not Vonage. this is a great company to get with, once the port is completed. i believe the porting process, though, is about the worse thing going for this company. its something that they are doing the best they can, but being a Voip company, they are very far away from the actual porting process. good luck all!

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Vonage LNP Facts

[VONTAGEGAL COMMENT - Nor do I want to be a confirmed Vonage employee !!!!!! ] #1)
It's been close to 30 business days and I've been given one of those meaninglees
[VonTageGal note: I am NOT a confirmed Vonage employee and never claim to be! :wink:
any idea what i can do now tah my landline has been disconnected. verizon disconnect
Get an order number FROM VERIZON that was sent to them for the disconnect. If they
Well, this makes things sound pretty hopeless for some of us. Vonage made no mention
It's not hopeless, but there are obviously problems. We can't control it if a carrier

"For every horror story posted there are probably 10,000 then went through smoothly." No
I just started the process of transferring my landline from SBC CT. I then found

Nephi posted "my old provider was bellsouth. when we got the router from vonage, i setup forwarding" on 04/24/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

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