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bluerdg Posted:
Been working with
tech support
trying to figure
this one out,
thought maybe

In The Forum:
Outbound calls showing when no call is being made
On Mar 17, 2014 at 13:24:06

citycash Posted:
Easy peasy !! I
now have three
Vonage lines ( two
boxes) I
transferred my BT

In The Forum:
Vonage UK
Number porting
On Jan 05, 2014 at 06:18:47

bmccull Posted:
It's not that it
will never work.
It is just that
Vonage works
better over cable

In The Forum:
need Help with Clear Spot 4G internet
On Dec 29, 2013 at 15:17:12

joelmch Posted:
Certainly a
firewall issue.
You can probably
try connecting
directly to the

In The Forum:
Can make calls but can not receive them
On Dec 01, 2013 at 11:29:02

joelmch Posted:
That's really
unfortunate. I
think they would
provide you a
refund. My opinion

In The Forum:
moving date for disconnect fees
On Dec 01, 2013 at 11:28:29

joelmch Posted:
Hi buddy, I was
just wondering
about this. Are
you still with
Vonage by any

In The Forum:
Call Billing Question
On Dec 01, 2013 at 11:28:00

joelmch Posted:
Looks like a
config set up
issue to me. You
might want to try
calling the tech

In The Forum:
Vonage Register Error [Code 004] - can''t solve
On Dec 01, 2013 at 11:27:25

joelmch Posted:
Perhaps you have
an active download
going on at the
back ground. Try
stopping it

In The Forum:
Intermittent Voice Interruption, calls cutting out
On Dec 01, 2013 at 11:26:52

joelmch Posted:
No for me. You can
easily block that
caller ID by the

In The Forum:
anyone getting annoying calls from 3104295382?
On Dec 01, 2013 at 11:26:20

joelmch Posted:
Hi Mamboking, I
was just wondering
about this. Were
you able to
resolve this by

In The Forum:
Uverse with Vonage and Airport extreme base station
On Dec 01, 2013 at 11:25:59

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Vonage my old provider was bellsouth. when we got the router from vonage, i setup forwarding

my old provider was bellsouth. when we got the router from Vonage, i setup forwarding from the bellsouth number to the "virtual number" that Vonage gave us. 24 days after initiating our port, i called Vonage to ask when the port would be completed (because online, Vonage was saying that the port status was "transfer sent to carrier").

Vonage said they wouldnt know anything for another 10 days. they couldnt even give me a status of the port. look, i use to port numbers for a cellular provider, and they SHOULD have been able to AT LEAST given me a status of the port (had the request been sent? what was their reply?). they FCC did state that when porting numbers, requests/responses have to be done in a specific amount of time.

the rep appoligized for the inconvience. i specifically asked, then, "do you guys port your own numbers, or do you go through a third party?" in which he replied, "we are not allowed to say if someone else does this for us; we can only accept responsibility for the delay."

in the world of porting, its an expensive business! it cost alot to train and maintain a port center. the cellular provider i worked for spent somewhere in the neighborhood of $50million just for the call center! this does not include the cost to train everyone, nor the hours of time it took to even get the system off the ground! i was there for "black monday", or when LNP went live, and it was total chaos. imagine being trained for something that had never been done before in the industry! we had no idea what was going to happen.....

to get back on track, MOST providers hired third party companies to port their numbers to make it cheaper for themselves, and i have a feeling that Vonage also does this. the rep on the phone credited me a full month's service for the delay, as i explained that i shouldnt have to pay for two phone lines if my reason for coming to Vonage was to save money.

after this, though, i went over to my bellsouth online account to pay the bill. to my suprise, the website told me that they no longer recognized my number. i called bellsouth, and they told me that my number was ported out three days prior! it was ported out to a company called XO communications. my recolection of this, tells me that Vonage is what is called a type 1 carrier (ie, they buy phone numbers from other providers, and THOSE providers then port their numbers). if this is the case, then Vonage is actually two steps away from the real deal porting center. Vonage (in this area) buys phone numbers from XO communications. XO communications DOES NOT own thier own port center, and "outsouce" it to another company.

long story short, Vonage doesnt know when numbers are actually ported. they get batches of lists of numbers from their carrier throughout the week. my number is PORTED (i had a friend of mine @ my old job check to see if the number has been ported through what is called the SOA), and this went through some 4 days ago. Vonage has no clue that the port is completed.

i am very happy w/vonage as our landline provider. its very inexpensive, and very good quality. when it goes down, its always been my ISP provider that went down, not Vonage. this is a great company to get with, once the port is completed. i believe the porting process, though, is about the worse thing going for this company. its something that they are doing the best they can, but being a Voip company, they are very far away from the actual porting process. good luck all!

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Vonage LNP Facts

[VONTAGEGAL COMMENT - Nor do I want to be a confirmed Vonage employee !!!!!! ] #1)
It's been close to 30 business days and I've been given one of those meaninglees
[VonTageGal note: I am NOT a confirmed Vonage employee and never claim to be! :wink:
any idea what i can do now tah my landline has been disconnected. verizon disconnect
Get an order number FROM VERIZON that was sent to them for the disconnect. If they
Well, this makes things sound pretty hopeless for some of us. Vonage made no mention
It's not hopeless, but there are obviously problems. We can't control it if a carrier
Actually I think there is a law: A little history Way back in July of
"For every horror story posted there are probably 10,000 then went through smoothly." No
I just started the process of transferring my landline from SBC CT. I then found

Nephi posted "my old provider was bellsouth. when we got the router from vonage, i setup forwarding" on 04/24/2005

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