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Review: My First Day With Vonage, Excellent!
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Vonage lol... the sole reason for me getting vonage was because they offered unlimited



lol... the sole reason for me getting Vonage was because they offered unlimited international calls... i'll be totally honest and i've told that to the usage department. but as it states in their TOS, anything they deem as irregular residential usage... it's one residential line to another residential line. sure it's across the atlantic ocean, but to me, for a company like Vonage that is breaking down the barriers of POTS lines and to offer a service over the Internet, which in and of itself has busted down all kinds of barriers with communication, to have such limits for their customers isn't going forward, it's going backwards. yeah, i can understand needing to make sure that customers aren't running businesses with their residential lines, but come on. what is the real issue here? is it bandwidth? is it some kind of exchange cost that is incurred with each forwarded call? these are things that i'll never know unless i get in good with someone that works for Vonage networks. i mean, they want to charge me more money for the way i use my service but they don't have detailed explanations in their service offerings that dictate what plan bracket a customer should be in. they advertise unlimited calls, free international calls and staying connected with all of their revolutionary service features, but if you use it in a way that is not considered to be normal residential usage... it doesn't make sense. maybe i'm the anomoly here and no one else has had these problems with Vonage. if that's the case then i really lost out here... i really liked Vonage and i'm very disappointed that they are taking the stance they're taking. but i'm going to have to take my service elsewhere. i can't really cry over spilt Voip. ;)



Read The Full Thread:

Does Vonage Define "Excessive Use"?


A competitor defines "excessive use" on a residential line as more than 5,000
In the 4 1/2 years of running this site, I have only heard of two times that Vonage
so vonage can be used then if you'd like to have a call center business?
Incoming or outgoing? I use it for incoming calls, about 40-50 per day no problems
Technically, using a residential Vonage line for any business is a violation
Residential accounts get flagged after 5000 minutes of use. After more than one
Thanks for the info, xcrunxc. I find it despicable companies are allowed
I think having 5000 minutes a month is resonable. I remember a few years back here
I don't think the actual number of minutes is the point here. If Vonage advertises
I know this applies to the 500 minute plan, but I also know that's a metered plan

melodywhr posted "lol... the sole reason for me getting vonage was because they offered unlimited" on 07/27/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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