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Vonage just an observation (not a criticism) and some further rambling: In posts



just an observation (not a criticism) and some further rambling:

In posts from months back, I noticed a few comments about Vonage not outsourcing their customer service to India. I suspect that has changed; the fellow I spoke with had a heavy accent and it sounded as though the other voices in the room were thickly accented as well.

I'm mentally preparing myself to call again; his saying that ATT Wireless is not terminating its calls properly didn't convince me at all, especially after I called ATT and they said things were fine on their end.

The 40-minute hold time isn't an issue; I work at home, have a speakerphone, and the call is free.

Will details post if a solution is reached.

It's starting to be worrisome not being able to reach my wife at home via the cell. The problem began shortly after our number was fully transferred over. Can anyone tell me if it's possible that Qwest, our former POTS provider, has something to do with the problem?

thanks again . . .



Read The Full Thread:

can''t complete cell calls to Vonage number


Hi All, Just sent this email to tech support. Have searched 9 pages of posts
This time I only held for 11 minutes, and spoke with an American (or Canadian) tech
A couple of questions ... Is the number that you are trying to reach a "Vonage
The number I'm calling was ported from Qwest. I'm dialing 10 digits from the
I am in Canada and up here we have the same problem with my line. Some of my friends
That IS interesting, if discouraging (to hear that they couldn't figure anything
So the 3 parties involved are Vonage QWEST (old carrier) and ATT (carrier that
Thanks Mole, I will google CLEC, DID, etc., before giving ATT another call,
I've regularly been trying to call home with my ATT cell, and tonight I'm finally

rudi posted "just an observation (not a criticism) and some further rambling: In posts" on 11/14/2004

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