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Vonage jasonbuck,
I can understand your frustrations at this time. However, your
jasonbuck,
I can understand your frustrations at this time. However, your solution to permit customers to open their own tickets is also a pandora's box.
It would work great if only those who are computer literate and technically savvy are the ones opening the ticket. But unfortunately, the vast majority of the customers will not be so.
As a result, they will most likely open ticket after ticket for problems that could easily be solved. In other words, it would create a bottle neck and in turn, Vonage would most likely be unable to go through all the tickets.
If what I have read in the forum is true, they are already having trouble finding solutions to the tickets opened by their own CS agents. Imagine how much more difficult it would be if customers were permitted to open their own tickets.
I think in a perfect world, I would concur with your suggestion. But with technology in flux and with people ignorant of the changes in technology, IMHO, it would be disaster waiting to happen.
Read The Full Thread: Phone 1 dies, my venture into their phone support
• Ok, let me preface this post with the following information. First, I have the
• I called in last week and got through in about 5mins, got soemone who learned English
• I'm a two-week user, and have had occasion to call support 3 times (one of my two
• Ok, so I vented more then infromed in my post. I'm sure during week days, and non
• I also think it would be much more helpful if Vonage allowed customers to log their
mundy5 posted "jasonbuck,
I can understand your frustrations at this time. However, your" on 07/19/2005 |
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