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Vonage it's not verison's fault it is vonage's fault
take a read at this thread:
http://www.vonage-foru
it's not verison's fault it is vonage's fault
take a read at this thread:
http://www.vonage-forum.com/ftopic3933.html
I’ve been attempting to have my number ported from Vonage back to SBC for 3 months now. Vonage is slow at this because they use a 3rd party called Focal Communications to handle the transfers. one of the biggest issue I’ve had with Vonage is this delay and the *EXTREMELY* long hold times and delays in responses to e-mails. 9 times out of 10 I cant even reach a representative on the phone as I’m told to “try back later”. the other is i have more "down time" than i have up time and the tech support could care less. i have better up time if i used a string and 2 cans as my phone.
Anyways, Vonage has told me multiple times that SBC rejected my request to transfer the number. First Vonage said it was due to a typo on my SSN, then an issue with my SBC account number. I know I provided them accurately because I have the forms I faxed in and e-mails I sent here in front of me, but I went along with it and resubmited the information each time. I recieved multiple e-mails telling me my transfer was accepted and that I would be good to go in less than 24 hours. Each time they needed some other information.
Over the weekend I spoke with SBC and asked as to the status of the number transfer. And guess what? They told me everything is perfect on their end.
Finally today I was able to convince Vonage to hang on the line while I conferenced SBC so they could hash their stories out over the phone and find out what was actually happened. The conclusion the three of us came to is: SBC requested the transfer over a 2 months ago, Vonage never got back to them.
One interesting thing is the difference in the quality of service you can find at both companies. I’ve found reps at Vonage to be inept, uninterested and down right rude. Today Vonage was the one in a pissy mood and seemed very unhelpful. Rachel @ SBC on the other hand decided to take the time to show this Vonage rep a thing or two about customer care. Any time there was a delay she’d ask how my day was, how the weather was, etc. The Vonage guy would say nothing and disappear for 10 - 20 min without even putting me on hold. Hopefully he’ll learn from the SBC gal.
Moral of the story: Vonage customer service sucks.
Read The Full Thread: Verizon Customers - How long did it take to transfer your #?
• Well, I emailed Vonage for a status of my LNP and surpising enough I got a response
• It isn't Vonage holding it up, its Verizon. Mine took 5 weeks, I have heard less,
• Updated Date: Number Transfer Progress History:
June 8, 2004 Awaiting Letter
• I currently have Verizon land line. I started Vonage service on 2/22. LOA sent
• You started your service on 2/22?? Can you please give me the lottery numbers for
• Verizon - Pittsburgh, PA market - took a couple months
November 28, 2004 Awaiting
• Thanks Jockey & Maaz. Looks like about a month & a 1/2. Not too bad of a nightmare.
Now
• Mine took a little over a month.
December 29, 2004 Awaiting Letter of Authorization
January
• Verizon in the Tampa Bay area:
One LNP requested Nov. 30: still waiting.
Another
• Verizon NoVA member. Just submitted LOA on 2/10, Verizon got it on 2/11. We'll
whrzmud posted "it's not verison's fault it is vonage's fault
take a read at this thread:
http://www.vonage-foru" on 01/30/2006 |
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