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Voicemail Not Forwarding to Outlook Accounts
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In The Forum:
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In The Forum:
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In The Forum:
Hard Wiring - Installation
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Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



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Salt Lake City: impressions after several months




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Vonage i really do wish i knew the shortcut to get to the right people with an explanation



i really do wish i knew the shortcut to get to the right people with an explanation of the exact problem, but i don't. i know roughly what they did, but not exactly. in fact, i'm concerned that if they ever make any global changes for routing that the changes they've done for me will be undone - i asked him about it, and he said if it ever happens to have them refer back to my account notes to be referred back to the engineering group that helped fix it, but i'm hoping that never happens. i hate to imagine having to jump through all those hoops and going through dozens of techs to get to the right people again.

i sent an email back to the guy who was helping me before, but i never heard back from him. it's entirely possible that he didn't get it, because the emails work in such a way that the quoted ticket number evidentally helps route to the right person. maybe my ticket was expired or otherwise closed, so i don't know if he ever got it.

the simple truth is that people higher up do know about this issue and do know how to fix it. unfortunately, they don't know (or at least they didn't when last we talked) exactly what causes it so it's difficult to identify and troubleshoot. they were pretty much scratching their heads when they identified the "fix" for me, because from the stats and logs everything looked essentially the same on both the old (broken) route and the new (working) one. it's one of those things that you have to get someone (engineering group or tier3?) to just trust you and trust that everything's been tried and adjust your route to see if that fixes it.

i wish you luck ;) maintain hope because it can be fixed.



Read The Full Thread:

rtp300 outgoing calls with answer delay (hello?.. hello?..)


i just signed up for vonage and have just started using it. so far, it seems to be
I'm a new user and I have the RTP300. I'm not experiencing the delay that you describe
are you absolutely sure? it took me a couple days to realize and finally believe
I'm not absolutely sure, no. I do know that I haven't been conscious of missing
i've, again, thoroughly tested this with similar results. i've disconnected
I don't have another land line, but I just tried calling my cell phone 3 times. Each
*sigh* ... well, i'm glad for you ;) to be honest i'd wish you'd have the same results
It is discouraging. Let's go back a little and ignore the ring tone for a moment.
the connection is absolutely perfect otherwise, and always is. it's just in the
after waiting for info on the trouble ticket they opened for me, i call them today

blutarsky posted "i really do wish i knew the shortcut to get to the right people with an explanation" on 05/31/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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