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Vonage i really do wish i knew the shortcut to get to the right people with an explanation
i really do wish i knew the shortcut to get to the right people with an explanation of the exact problem, but i don't. i know roughly what they did, but not exactly. in fact, i'm concerned that if they ever make any global changes for routing that the changes they've done for me will be undone - i asked him about it, and he said if it ever happens to have them refer back to my account notes to be referred back to the engineering group that helped fix it, but i'm hoping that never happens. i hate to imagine having to jump through all those hoops and going through dozens of techs to get to the right people again.
i sent an email back to the guy who was helping me before, but i never heard back from him. it's entirely possible that he didn't get it, because the emails work in such a way that the quoted ticket number evidentally helps route to the right person. maybe my ticket was expired or otherwise closed, so i don't know if he ever got it.
the simple truth is that people higher up do know about this issue and do know how to fix it. unfortunately, they don't know (or at least they didn't when last we talked) exactly what causes it so it's difficult to identify and troubleshoot. they were pretty much scratching their heads when they identified the "fix" for me, because from the stats and logs everything looked essentially the same on both the old (broken) route and the new (working) one. it's one of those things that you have to get someone (engineering group or tier3?) to just trust you and trust that everything's been tried and adjust your route to see if that fixes it.
i wish you luck ;) maintain hope because it can be fixed.
Read The Full Thread: rtp300 outgoing calls with answer delay (hello?.. hello?..)
• i just signed up for vonage and have just started using it. so far, it seems to be
• I'm a new user and I have the RTP300. I'm not experiencing the delay that you describe
• are you absolutely sure? it took me a couple days to realize and finally believe
• I'm not absolutely sure, no. I do know that I haven't been conscious of missing
• i've, again, thoroughly tested this with similar results. i've disconnected
• I don't have another land line, but I just tried calling my cell phone 3 times. Each
• *sigh* ... well, i'm glad for you ;) to be honest i'd wish you'd have the same results
• It is discouraging. Let's go back a little and ignore the ring tone for a moment.
• the connection is absolutely perfect otherwise, and always is. it's just in the
• after waiting for info on the trouble ticket they opened for me, i call them today
blutarsky posted "i really do wish i knew the shortcut to get to the right people with an explanation" on 05/31/2006 |
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