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Vonage i called vonage tech support just now and had them push the new 1.00.47 firmware



i called Vonage tech support just now and had them push the new 1.00.47 firmware to me, hoping it might help the issue, but the behavior remains unchanged. still has that full ring answer delay issue.

the most frustrating thing is how it happens to EVERYONE i call, except for the new sprint cell i got... so what is the difference? it seems like now there's at least a starting point from which to identify what the difference is between what works and what does not, but how do we get that info to the right people? every time i call tech support they want me to jump through the same hoops and take 1-2 hours of my time, each and every time i call, and that's really frustrating. i have the trouble ticket number and i give it to them each time, but each tech says "well first lets try a few things..." and doesn't deviate from their script, forcing me to re-do all that has been done. i don't see why i have to run network tests and check all my wiring when countless other techs have taken me beyond those steps... it's a real roadblock to getting it "fixed" when you have to start from square 1 every time :?

**update - the tech who i'm talking to now decided to send me another device, another rtp300. he said "this is not an uncommon issue, and a new device *may* help". compared to what the higher-up tech told me before (detailed in above posts), that doesn't seem to make sense but i'm willing to try anything. before i agreed to have him send me a replacement, i asked if i was going to be charged shipping in either direction for the replacement, and he said no... but then i got a couple emails from Vonage billing informing me my card was just charged $89.99 for a new unit and $9.95 shipping - guess i now get to wait on hold for Vonage billing to fix that, eh? this whole Vonage thing isn't nearly as smooth as it could (should) be...



Read The Full Thread:

rtp300 outgoing calls with answer delay (hello?.. hello?..)


i just signed up for vonage and have just started using it. so far, it seems to be
I'm a new user and I have the RTP300. I'm not experiencing the delay that you describe
are you absolutely sure? it took me a couple days to realize and finally believe
I'm not absolutely sure, no. I do know that I haven't been conscious of missing
i've, again, thoroughly tested this with similar results. i've disconnected
I don't have another land line, but I just tried calling my cell phone 3 times. Each
*sigh* ... well, i'm glad for you ;) to be honest i'd wish you'd have the same results
It is discouraging. Let's go back a little and ignore the ring tone for a moment.
the connection is absolutely perfect otherwise, and always is. it's just in the
after waiting for info on the trouble ticket they opened for me, i call them today

blutarsky posted "i called vonage tech support just now and had them push the new 1.00.47 firmware" on 09/13/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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