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Vonage humm, interesting... The first thing I'm wonder is; what kind of forum do



humm, interesting...

The first thing I'm wonder is; what kind of forum do they require? And even with that forum, what action can they take with it? The basics of beginning number transfers go like this:
- Customer calls in to begin number transfer.
- Vonage (or whatever carrier that will receive the number begins transfer.
- Customer completes NTA/LOA forum via 3PV.
- Initial request of transfer is sent to losing carrier (carrier the number is coming from)
- Carrier either response with date of transfer, or potential problem of transfer (i.e. address mismatch). In which case of the latter, problem is assisted and request is resent to carrier and if that was the only problem, carrier response with a transfer date.
- The third party then assists with removal of the number's ownership from previous carrier and 'transports' the number to the winning carrier.

So basically, the only forum(s) I can see that are required are either A) The NTA/LOA forum or B) The actual request of transfer. Now, what Vonage seems to be saying is the number can't be transfered. This could be for a number of reasons, like for example, an ICA (inter connectivity agreement between either Vonage and the third party, Vonage and the carrier, or the third party and the carrier), or the number is outside the footprint (the number's area is outside Vonage's able coverage area).

In all honesty, if a Customer Service Representative advises you that the number cannot be transfered, it can't be transfered. Despite what the carrier or any third party is telling you.

However, if you are unsure and want to be 100% sure your number cannot be ported, there's some steps that can be taken:
- Contact Vonage Customer Service and/or Technical Support and ensure it cannot be transfered. Heck, contact them more than once, just to ensure each agent understands fully what you're trying to do and they're taking the appropriate steps to ensure your number can or cannot be transfers (I mean, lets face it, sometimes an agent can make a mistake and forget to take that extra step to ensure something)
- Find out the third party involved with your number (PLEASE DO NOT CONTACT Vonage LOOKING FOR THIS INFORMATION, AGENTS ARE UNABLE TO GIVE THIS INFORMATION. PLEASE DO NOT PUT US IN A SITUATION WHERE WE HAVE TO REFUSE GIVING OUT THIS INFORMATION BASED ON PROCEDURE. No one wants customers coming to their job asking them to do things against procedure or even the law, same goes for over the phone agents) and possibly contact them asking for more information. Please note, third parties rarely deal with the average consumer and may not be able to provide you with information, once again, please do not expect anyone to violate the boundaries of their job. Trust me when I say every person you speak to on the phone will and usually wants to help you the best way we can, I mean, if everyone gets their problem resolved then less people will call in and our job will be a little less busy! But at the same time, no one wants to risk that very same job! :)

Anyways, hope this helps. If you need anymore information or like me to clarify anything, let me know.



Read The Full Thread:

Howdy!


Hey eveyone! I work in the LNP department for Vonage. I just heard about this forum
Great!! Can you check on my softphone number transfer for me. I am trying to port
Unfortunately, I'm unable to actually check the status of number transfers on
http://www.vonage-forum.com/ftopic20382.html Perhaps you could shed
Andrew, Nice of you to help out. I have a good one for you. This is long. I have
seems this posted twice.
I am over four weeks waiting to port my number from Sunrocket and I am becoming doubtful

Andrew_LNP posted "humm, interesting... The first thing I'm wonder is; what kind of forum do" on 08/10/2007

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