Sign up

Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
mikebrown Posted:
there, Please
check out -

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to

In The Forum:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
and get free
access while

In The Forum:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address

In The Forum:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

Vonage VoIP Forums

Vonage In The News
Vonage Expands International Presence with Investments in Asia Pacific Region

Vonage to Present at the Oppenheimer 20th Annual Technology, Internet & Communications Conference


Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months

Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!

Great Price, No Complaints
Great Price, No Complaints

You need some common sense.
You need some common sense.

Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...

Vonage Reviews

Vonage Home Wiring and Installation Guide Page Two

Continued From Vonage Hard Wiring and Installation Page One

Sending Faxes successfully:

We suggest you visit the Vonage Fax, TiVo and Alarm Forum for detailed discussions

In theory, this one is pretty simple - Vonage supports Faxing and supply's adapters that have FAX support built in.

If you can't get Faxes to go out, or if you frequently get cut off in mid-transmission, here are a few remedies you can try. First, see if your FAX machine or Faxmodem can be set to a maximum bits-per-second (bps) transfer rate of 9600. Some FAX machines have an "Overseas Mode"; if yours does, try enabling it. If you are using a Faxmodem and your computer's operating system is a recent version of Windows, click on the "Start" button, then "Settings", then "Control Panel", then click on the "Phone and Modem Options" applet (Windows XP users, if the applet icon is not visible click the "Change to Classic View" option on the left hand side). Find your Faxmodem in the list and click on it, and then click on the "Properties" button. Then, on the "General" tab, set the "Maximum Port Speed" to 9600 (NOTE: This setting also affects the data speed for normal modem use, so if you sometimes make a connection to a dial-up Internet service, be sure to change this back to the original value, which is usually 115200, after sending your FAX!).

If these suggestions do not fully solve the problem, read the above section on connecting television devices - some of the more general hints (such as turning off any "bandwidth saver" option, using a backwards DSL filter) may be applicable here. Also, try to send Faxes at times of low network usage if possible, and especially at times when there isn't heavy bandwidth consumption taking place on your local network (don't try to send a FAX while someone is playing a bandwidth-intensive game, for example). Finally, if using a Faxmodem and you are having problems, try a real FAX machine instead - we've heard reports that some inexpensive Faxmodems (particularly internal Faxmodems, that is, Faxmodem cards installed within a computer) just don't work well with Vonage, although we have not attempted to verify that. If you wind up buying a FAX machine, be sure to get one that allows the user to set the maximum bps rate, or that at very least includes an "Overseas Mode" or similar setting.

Avoid too many ringers:

Keep in mind that there may be a limitation on the number of telephone ringers that can be powered by any given Vonage adapter, so turn off the ringers on as many phones as you can to begin with. You can then have someone call you and while the phone is ringing, turn ringers you need on one at a time and see if it causes the volume of the other ringers to decrease. If you switch on a ringer and all the other phones stop ringing, that ringer probably draws too much current (or else you have simply exceeded the number of ringers the adapter can handle) and you should avoid leaving it switched on.

Every modern telephone has a "ringer equivalency number" (REN) that can be found on a label somewhere on the phone. If you have an older phone with a mechanical bell, it is assumed to have a REN of 1.0. In theory, a telephone company line can only support a REN of 5 (five standard ringers on a line), but some folks have connected six or seven without any problem. That doesn't necessarily mean you can do that with one of these adapters, though. The Cisco ATA-186 unit (that has been supplied in the past by Vonage) also supports up to 5 REN per port, "depending on loop length", which simply means that in a normal home situation you should be able to have five telephone ringers connected with no problem. The Motorola VT1000 series voice terminals (also used by Vonage) have a rating of "5 REN over 2000 ft."  We expect that most of the newer adapters currently being shipped to customers would have similar specifications, but it may take some trial-and-error to determine how many ringers the adapter you are using will support.

If you are trying to use an older phone with a mechanical bell, and it was made by Western Electric or is a copy of a Western Electric design made by another manufacturer (such as Northern Electric, ITT, Stromberg-Carlson, etc.), be sure to set the bias spring on the ringer to the "weak bias" position (the setting with no tension, or the least amount of tension on the spring). You can find more information on Western Electric Ringers and the use of the bias spring at the Bell System Memorial site. Using the lowest bias setting will allow the phone to ring with somewhat lower ring current available. Older mechanical bells are "tuned" to a specific frequency and often will not ring if the supplied ringing frequency is even just a little off (it should be noted that some telephone companies, mostly those operating in rural areas with multiple parties on a line, did use ringers that were tuned to frequencies other than 20 Hz. In such cases the required ring frequency may be visible on the ringer itself). Modern electronic ringers (that "warble" rather than ring) do not have a bias adjustment, and generally aren't nearly as frequency-sensitive as the older ringers.

Viking Electronics RG-10a Ring BoosterIf you need to ring more phones than the Vonage adapter will support, Viking Electronics manufactures a Ring Booster (Model: RG-10A) that is capable of ringing fifteen standard (1 REN) telephone devices, and does not affect the normal operation of the telephone line or features provided on the line. You would plug the Ring Booster into the Vonage adapter, then connect your phones and phone devices to the "OUT TO PHONES" jack of the Ring Booster.  If you intend to have multiple Vonage lines, you will need a separate Ring Booster for each Vonage line that will have a ringer load that exceeds the Vonage adapter manufacturer's specifications.

If your ringing needs are somewhat more modest, you may be able to get by with a Proctor Model 46222 Long Loop Adapter — this unit only provides 5 REN output but if your Vonage adapter provides less than that, this unit may be just enough. We have read that these have been discontinued. Viking Electronics makes what they say is a direct replacement for the Proctor model 46222, their model LLA-1 Long Loop Adapter, but it is more expensive than their RG-10A Ring Booster and only has an output of 10 REN, so the Ring Booster would be the better choice in their product line.

Mike Sandman Enterprises Ring Voltage BoosterAnother, newer product that may solve this problem at a somewhat lower cost is the Ring Voltage Booster (scroll down on page) from Mike Sandman Enterprises. This unit also provides 5 REN output, and is probably a lot easier to find than the Proctor unit, and also it passes Caller ID and certain other types of signals that the Proctor unit may not. It "increases the Ring Voltage to 75VAC RMS at 20 cycles", and while 75 volts is a bit shy of the North American standard 90 volts, it should still be sufficient to ring any modern phone (keep in mind that it's most likely the ringing current you want to increase, not necessarily the voltage). For most users, this will probably be the best choice among the units listed in this section.

Note that if you should need to connect more phones than either your Vonage adapter or one of the above devices will ring individually, you could connect some phones directly to the Vonage adapter and some phones to the added device. For example, if you had a Vonage adapter with a REN of 3, and an added device of the type mentioned above with a REN of 5, you could (in theory) connect three standard (1.0 REN) phones directly to the Vonage adapter, and five more standard phones to the added device, for a total of eight phones that will ring (and beyond that, you could theoretically add even more non-ringing phones, that is, phones with the ringer disconnected or shut off).

Please be aware that we do not know of anyone who has actually used any of the above-mentioned units with a Vonage adapter, but cannot imagine any reason why they would not work. If you purchase one, please let us know if it works for you.

[One additional note — it is our opinion that the Viking RG-10a is currently priced much higher than it should be. In the U.K., British Telecom offers a Extension Booster that does pretty much the same thing at about half the price (before shipping). However, it would require a 220 VAC power source, and dealing with telephone plug and jack on the device, which are different that the type of phone plugs and jacks used in North America (for those interested, here are the installation instructions in .PDF file format). If one could somehow obtain one of these units, and assuming the power requirements could be met, one could try cutting the telephone plug along with a maybe a foot or so the line wire off the unit, and hooking a standard North American phone jack to the other end, to make a British jack to U.S. jack adapter (note that it appears that the British put line 1 on pins 2 and 5 of their 6-pin jack, not on pins 3 and 4 as we do). You could perhaps then attach a standard U.S. phone plug to the remaining line cord on the unit, again being careful to make sure the correct wires for line 1 go into the pin 3/4 positions. However, there is just a chance that might not work, because apparently some (not all) British telephones get their ringing voltage off a third wire. If someone can afford to experiment with one of these units you might be able to make it work with a Vonage adapter, but we would consider that as strictly an experiment for people with disposable income and some electronic knowledge, and not for the average person to attempt. We think we could probably get one of these to work with a Vonage adapter, but we're not going to spend about $75 U.S. plus pay for trans-Atlantic shipping to find out. What we really need is a U.S. company that will manufacture similar units and sell them at a reasonable price! ATTENTION ELECTRONIC DESIGNERS: Want to make a better/less expensive device of this type? Take a look at the Supertex High Voltage Telecommunication Ring Generator ICs and/or the PowerDsine Ring Signal Generators.

One jack, two cords — no problem!

Duplex adapterIf you want a phone at the same location where you plug your Vonage adapter into a jack, simply plug a phone line duplex adapter (two jacks to one plug) into the Vonage adapter, or into the phone jack, whichever is more convenient.

All of the above assumes that you are the sole homeowner in your home. If you have more than one line coming into your home, or if you are in some sort of shared living situation, there is one cardinal rule to remember: If your Vonage adapter ever gets crossed with a line carrying live voltage from the phone company, you could destroy it (and possibly cause a fire in the process). So, do whatever you need to (including running totally new wiring, or using only cordless phones with the base unit plugged directly into the adapter) to avoid letting your Vonage adapter get crossed with a live telephone company line.

The "dead jack" problem:

The above instructions assume that all the telephone jacks in your home were working when you had service from the telephone company connected. Sometimes people find that one jack in their home doesn't work before they disconnect the phone company's wiring. If the jack didn't work before, it probably won't magically start working after you've followed the above instructions! And, if you plug your Vonage adapter into a formerly "dead" jack, you won't get the signal at the other jacks in your home.

One common reason for a "dead jack", particularly when you have recently acquired a home that was previously occupied by others, is that the former owner had either a modem or a FAX line installed. Therefore, the jack may be wired so that what would normally be the "line two" pair (generally the orange pair) is wired as line one on that jack only. Alternately, it may have a direct line run to the Network Interface Unit, which is connected as line two inside that unit, and not connected to the other jacks inside the home. In either case, the thing to do is to rewire that jack properly (if necessary), making sure the blue pair is connected as line one (if the jack has four wires color coded red, green, yellow, and black, then the blue wire of the cable pair would connect to the red wire at the jack, and the white wire with the blue stripe would connect to the green wire in the jack), and then make sure that at the other end of the cable from that jack, the blue pair is connected to the other blue pairs that feed the other jacks inside the home.

(Some people have tried temporarily "bridging" line one, the blue pair, and line two, the orange pair, inside the Network Interface Unit, to see if that will make the "dead" jack start working. We don't recommend this unless you have a good understanding of basic telephone wiring AND you make absolutely sure that both pairs are disconnected from the telephone company's wiring.)

Eliminating radio interference:

One problem you just might run into is that when you pick up the phone, you hear a local radio station, or the transmissions of a ham or citizens band radio operator in the background. This is not a very common problem, but if it happens to you, here are some steps you can take to try to resolve the problem:

  • First, try connecting a phone directly to the Vonage adapter (disconnect the Vonage adapter from your home wiring). If you still hear the radio station, try another phone (also using a different line cord to connect the phone to the Vonage adapter). If you hear the interference no matter what phone and line cord you try, the Vonage adapter itself may be picking up the interference, and you should contact your Vonage for assistance.
  • Next, try disconnecting all telephones and telephone devices from the line, and leave only the Vonage adapter connected. Then test each telephone individually — you may find that it's only a certain phone that's causing the problem. If so, it may be the phone, or it may be a bad cord on the phone — try replacing the cords (line and handset cord) temporarily before you throw away the phone.
  • If that doesn't work, try to trace the inside phone wiring in your home, and look for bad splices or damage to the wiring. In particular, if you find any splices made with unapproved connectors (such as wire nuts), redo them using approved, moisture-resistant connectors. Disconnect wires to jacks you don't use and don't plan on using. If you don't know where a wire goes (if, for example, it disappears into a wall) and you suspect it may no longer be in use, try disconnecting it, at least temporarily (unused wiring can act as an antenna for radio signals).
  • The next thing to do is make sure that all connections at terminal blocks and phone jacks are secure. Remove the cover on each phone jack, and tighten each screw a little. Look for obvious signs of corrosion or moisture entering the jack, and if you find any, replace the jack and make sure that you make a good clean connection to the new jack.
  • The next thing to try is obtaining one or two capacitors and placing them on the line. A good capacitor to use would be a 0.01µF 400V Metal-film Capacitor (Radio Shack part number 272-1051 or equivalent). You can try one connected directly across the line (that is, from one wire of the pair to the other), or for greater effect you can use two capacitors. If you use two, connect one lead from the first capacitor to one wire of the pair, and the other lead of the capacitor to a good ground. Wire the other capacitor to the other wire of the pair, and to ground. This may be easiest to do if you put the capacitors inside the Network Interface Box, since there is usually a ground wire available in or near the box (VERY IMPORTANT: Do NOT completely disconnect the ground wire from the network interface box, because it helps protect your home from lightning damage!). Be sure to insulate the bare capacitor leads using insulated tubing or (in a pinch) electrical tape, so they cannot come in contact with other metallic parts or wires.
  • If capacitors do not work, or if you'd simply prefer an easier (albeit more expensive) method than hooking up capacitors, you can obtain a radio frequency interference filter that plugs into the telephone line cord. You may need to experiment with the placement of these — you may or may not need one at the Vonage adapter, and/or at some or all of the phones in your home. These can be purchased at an AT&T phone center, at Radio Shack (part number 279-151), or online at K-Y Filters, at K-COMSparrevohn Engineering, or at Industrial Communications Engineers (Note that you may need to know what type of radio station is causing the interference to order the proper filter, and some of these filters may work better than others in any given situation).
  • If none of the above work, and especially if your home is wired with the older "quad" style wiring, consider rewiring your home using Cat 5 or even Cat 6 wire. The tight twists in the wire pairs may resist radio frequency interference better than the existing wire, and new wiring can bypass "hidden" problems in the old wiring that are not obvious with a visual inspection. In this situation it is extremely important to use only approved connectors for splices, and to make sure that all screw terminal connections are clean and tightened properly.
  • If all of the above fails, and you can identify the source of the interference, you may try asking someone associated with the offending transmitter for assistance. They are probably not legally obligated to help you, but may be willing to do so as a goodwill gesture (this may be particularly true if it's a ham radio operator, or nearby broadcast station).

Using VoIP as line 2:

Early Western Electric six-key telephone setIt is possible to keep your original telephone service and use Vonage as a second line (this may be something you'd want to do if you have DSL service, and therefore cannot disconnect your "line one" inside wiring from the telephone company's service). In a way you are tempting fate, because you will have the phone company's circuits and your circuits running in the same cable, increasing the risk of getting telephone company line voltage crossed with your Vonage adapter. Be sure you have read the legal disclaimer above before you proceed!

Also, be especially careful of using a two line phone unless you know that it keeps the two phone lines electrically isolated at all times. It should do that, but there's no guarantee that there isn't a cheap, poorly-designed phone out there somewhere that doesn't prevent voltage from leaking from one line to the other, especially if the conferencing feature is used.

With these warnings in mind, connecting a second line is simply a matter of finding an unused pair (normal telephone company usage is that the orange and white with orange stripe wires are line two) and making sure that they are connected to line two at all your phone jacks (if the jack has four wires color coded red, green, yellow, and black, then the orange wire of the cable pair would connect to the yellow wire at the jack, and the white wire with the orange stripe would connect to the black wire in the jack).

Note that in some homes the second pair may not have been connected at all phone jacks, nor for that matter may all of the "line two" pairs be connected together at the point where the home's phone cables come together. You must make sure that the "line two" pairs are properly connected inside all your phone jacks, and that these "line two" pairs are connected together.

Network Interface Unit with two pairs connectedYou'll still have to check the Network Interface box outside your home. What you don't want to see is shown at the right — the orange pair actually connected. If it is, then unplug and tape the plug associated with that pair, similar to what we told you to do for all the plugs if you were going to totally disconnect from the phone company. You'll have to modify the note you put in the box and on the outside of the box, to basically say not to mess with line two (the orange pair). It might be safer to physically disconnect the orange pair from the screw terminals, but please remember that you can only do that if there's only one wire connected under each screw, and if you do disconnect the wires, please don't forget to tape the ends so they can't short against each other, or come in contact with line one!

One pitfall about putting your Vonage adapter on line two is that you absolutely cannot plug your adapter into a phone jack using a standard phone cord unless you have specially wired a jack to reverse lines one and two (if you don't do this, you'll be connecting your adapter to the "live" phone line!). If you go that route, always plug a phone in first to make sure you don't hear a dial tone (or anything else!) before you plug your adapter in.

Don't feel like rewiring a jack? Well, if you happen to have a modular plug crimper and some plugs and flat cable, you could make a "pair swap" cable, by reversing the positions of the red and black wires, and also reversing the positions of the green and yellow wires at one end of the cable only (so that yellow and black are on the two center pins, and red and green on the two outer pins. Again, this is done at only one end of the cable, while the other end is attached to the plug in the normal manner.

What this does is reverse lines one and two — that is, line one at one end of the cable will be line two at the other, and vise versa. But if you do that, you have to make sure that no one in your home will get the bright idea to exchange the pair swap cable with a regular one. Also, DON'T DO THIS WITH AN ADAPTER THAT SUPPORTS TWO LINES, if lines one and two both appear on the same jack (we don't know of an adapter that does this, but that doesn't mean there won't be one).

Pair swap cable (two pairs)

Again, DO NOT USE THE ABOVE CABLE WITH A TWO-LINE ADAPTER that puts both lines on the same jack — if you do, the "live" line one will blow out the second line on the adapter! Instead, you could make a cable that only uses one pair, BUT you will have to be careful about which end is plugged into where:

Pair swap cable (single pair)

And, there is a third way that's easier yet, but we don't really recommend it because it makes it FAR too easy to plug into the wrong line and blow out your adapter. Doing it that way is a disaster waiting to happen. We think that rewiring the jack nearest the adapter to reverse line one and two is the safest way, because it's not likely anyone will move the adapter to another jack, but people do unplug and replug cords, or sometimes swap cords around to get a longer or shorter one on a particular phone. Whatever solution you devise, ask yourself whether someone else in your home could plug in the wrong cord (or plug it into the wrong jack) and cause problems.

Please remember the number one rule: Before connecting your Vonage adapter to any wall jack, plug a phone in first and LISTEN to make sure the line is dead!

A DSL alternative:

If you have DSL service that shares your primary voice line (that is, DSL and traditional dial tone on the same pair) and the ONLY thing that needs to be connected to the phone company's service is the DSL modem and maybe one telephone, there is one other possible way to modify your wiring that may be easier, depending on your situation. The idea is to put your DSL modem, plus any phones you want to leave connected to the phone company's service on line two, while leaving your line one wiring intact but disconnected from the phone company's service. If you decide to do this, please note that all of the warnings in the above section on using Vonage as line 2 are applicable here, and if you don't fully understand the procedure described here, please do not proceed. It is recommended that you give some thought to where you will locate your Vonage adapter and your DSL modem, and in particular, that you place them where others in your household (particularly children) will not be easily able to unplug and re-plug wires.

Using the alternate pair to feed DSL modemThis diagram illustrates the principle of delivering the signal to the DSL modem on the alternate pair (yellow and black in this diagram), while using the primary pair, which is disconnected at the Network Interface, to deliver the signal from the Vonage adapter to the phone jacks. This diagram is only intended to illustrate the concept, not to be a schematic diagram. The older "quad" color codes are used because they show up better in a small diagram like this (and are also a lot easier to draw!), but we do NOT recommend using the older quad wiring to deliver the signal to your DSL modem if it can possibly be avoided — if your home has the older "quad" wiring and it is not too inconvenient, at the very least run a new length of Cat 5 wire from your Network Interface to your DSL modem, even if you continue to use the older quad wire to distribute the dial tone from your Vonage adapter to the rest of your home.

There are a few places where DSL is offered as a standalone service on a separate pair (that is, the DSL does not share a pair with traditional local phone service). That is still very rare, but if that is the case, you don't need to do anything special — once you unplug the line that was used for your traditional voice service at the Network Interface Unit (most likely the plug associated with blue and white/blue pair coming from inside your home), your DSL modem should still be connected (test it to be sure) and the phone jacks in your home should be totally dead (no voltage on the line, and no sound at all if you plug in a phone — again, test the line to make sure it's dead, particularly at the jack where you plan to plug in your Vonage adapter!). Once you've made sure that the inside voice pair is totally disconnected from the phone company's line, you should be able to simply proceed with plugging in your Vonage adapter as described above on this page, and don't forget to tag and tape the plug associated with your voice line pair out at the Network Interface Unit (since it is very likely that at some point a telephone technician will have to get into that box, and you do not want that plug to be re-inserted into the jack!!!).

On the other hand, most people will have their traditional voice and DSL service coming in on the same pair. Or, you may be converting from voice and DSL on the same pair to DSL only, such as when a phone company begins offering "naked" or "dry" DSL and you drop your existing traditional voice service, but keep your existing DSL service. In either of those cases, here is what you need to do.

To begin, at the Network Interface Unit, disconnect the line one pair from underneath the screw terminals, and connect the line two pair in its place. That is, remove the solid blue wire, and connect the solid orange wire to that screw terminal instead. Then disconnect the white wire with the blue stripe, and replace it with the white wire with the orange stripe. There's still more to do in the Network Interface Unit, but you'll want to make sure everything else is working before you make any more changes here.

Line 1 and Line 2 breakout adapterNext, go to the telephone jack where you want to locate your DSL modem, and open up the jack. Here you can do one of two things. If you want to have both lines one and two accessible at this location (which will likely be the case if you want to have your Vonage adapter located next to your DSL modem), then you simply need to make sure that line two is properly connected inside the jack — if it is, close up the jack and obtain a line one/line two breakout adapter, and plug your DSL modem into the line two jack on the adapter. Telephone jack painted orange with label 'DSL MODEM LINE - Do NOT connect VoIP adapter'Instead of using the breakout adapter, it's certainly possible to install a second phone jack at the same location, hooking up the primary pair as the active pair on one jack, and the alternate pair as the active pair on the other jack, but most homeowners find it easier (though not necessarily less expensive) to use the breakout adapter. If you do choose to have two jacks, be sure to clearly label them so that you don't accidentally plug your Vonage adapter into the wrong one (you could always paint the cover of the jack connected to the alternate pair with bright orange paint or something!).

Alternately, if you don't need line one available at this jack, you could move the pairs inside the phone jack, in a manner similar to what you did at the Network Interface Unit. Just remove the blue and white/blue wires from their screw terminals, and replace them with the orange and white/orange wires (make sure to tape the ends of the disconnected line one pair, so it can't short against anything inside the jack!).

If all goes well, you should have freed up line one for your Vonage service (but don't connect your Vonage adapter quite yet!), while providing a connection to your DSL modem using line two. You can repeat this at any jacks where you want to connect a phone to the phone company's dial tone (not applicable if you have "naked" or "dry" DSL and no traditional voice service).

To test your rewiring, plug in a phone (if you still have phone company dial tone) and listen to see if it works, or just plug in your DSL modem. If it doesn't work, try to trace your inside wiring from the point where it enters your house to the jack you are trying to use, and make sure that if you find any splices, that line two is properly spliced (some installers will only splice line one, and leave line two disconnected).

Before you connect your Vonage adapter, there are some loose ends you need to take care of — literally! Back in the Network Interface Unit, look at the line one wires you disconnected — if there was more than one wire under each screw (that is, more than one phone cable from inside the home connected to the Network Interface Unit), then you will need to splice those wires together, preferably using approved communications connectors (see the paragraph on using these connectors near the top of this page). If you don't do this, some jacks in your home may not work. You will need to splice all the blue wires together (along with any red wires from the older "quad" wiring), and then splice all the white wires with a blue stripe together (along with any green wires from the older "quad" wiring). But, if there was only one pair (only one wire under each screw coming from inside the house), then all you need to do is to either tape or clip off the bare copper ends, so they cannot touch anything metallic inside the Network Interface Unit.

Remember to test your phone jacks (the ones you did not modify) with a phone (and, preferably, also a voltmeter, especially if you have discontinued your traditional voice service) to make sure you don't hear anything at all and that there is no voltage on line one. If that is true, you should be able to connect the output of your Vonage adapter to any "line one" jack (make sure you don't get line one and line two mixed up!), to put your Vonage service on "line one." Also, if you are using the line one and line two breakout adapter mentioned above (or two phone jacks at the same location, each connected to different pairs), be extremely careful not to plug your Vonage adapter into the wrong jack! In this situation we strongly recommend that you locate your Vonage adapter and DSL modem in a location not readily accessible to others in your household, especially children who might be tempted to mess with the wiring.

Please remember that if you ever plug your Vonage adapter into a jack with telephone company line voltage already present, you will very likely destroy your Vonage adapter! So, check and double check that there is no voltage present before you connect the Vonage adapter to the line!!!

What to do in an apartment or condo:

Your ability to retrofit the wiring in a multi-unit dwelling depends on how much you know about telephone wiring, how much access you have to your telephone wiring, and in particular, whether you can break the connection to the telephone company's network in such a way that it cannot be reconnected without your knowledge and approval.

Obviously, if you own the unit you live in, you're in a much better position to control the wiring that is physically within your living unit, whereas in a rented apartment you're basically gambling that no one will reconnect the wiring without getting your consent first. In any case, isolating the wiring in these kinds of units basically consists of finding out where the wires from the outside world come into the apartment, and breaking the connection there (in such a way that you can easily reconnect it when you move out).

In this, you're pretty much on your own. Our advice is to get a cordless phone (one that supports multiple handsets if you need "extensions" — businesses use these, so you can find them at any major office supply chain store) and plug it directly into the Vonage adapter, so you don't have to mess with apartment wiring. But, if you DO try to isolate the wiring in your apartment anyway, the earlier advice about plugging in a regular phone to check the line for noise or dial tone BEFORE connecting your equipment applies even more so here. And remember, you ARE gambling that no one will reconnect the line without your knowledge or consent.

Special considerations for business customers:

Because Vonage offers a business class service, there are going to be companies that want to hook their Vonage service into a business phone system or a PBX. There are two common problems, and both have workarounds.

The basic problem appears to be that certain Vonage adapters do not generate what is known as the CPC signal. Without getting into a long technical dissertation, this is a momentary drop in power on the line (as if the line were completely disconnected for a few moments), or a polarity reversal on the line. Either of these signals can be used to cause telephone hold circuits to release automatically. The CPC signal (but not the polarity reversal) can also be useful with some consumer grade equipment, including telephones with "hold" buttons and some types of answering machines. However, most residential customers won't notice much of an impact from the lack of the CPC signal.

On a "normal" telephone line, this voltage drop or polarity reversal usually occurs if you hold the line open after the other party has hung up (to a person listening on the line, it sounds like either just a single click, or a click, a VERY short pause of "dead air", and another click. But in either case, it happens very quickly so if you're not paying close attention you could easily miss it!).

As mentioned, the purpose of this signal is to release a line inadvertently left on "hold." So, when connecting a small business phone system that is designed to work with regular business phone lines to a Vonage adapter that does not supply the CPC signal, the problem appears to be that if a call is accidentally left on hold, the line will never release. In some slightly more expensive systems, it's possible to "park" a call while waiting for another extension to pick it up, and a "parked" call might never be released without manual intervention. Thus, probably with distressing regularity, the line gets held open because someone put a call on hold and forgot about it, and with no CPC signal the line was never released.

If you think you have this problem, contact Vonage — they may be able to enable CPC on your adapter. For example, Some adapters have CPC settings under the "Regional" tab — try setting "CPC Delay" to 10 and "CPC Duration" to 1 — Vonage may have locked out these settings; if so, they would have to change these settings for you.

Assuming that none of the above suggestions work, we can point you to a place where you can probably find a solution to this problem, but please be aware that we've not personally tested any of this equipment. Reports from actual users of this equipment would be welcome. Go to Mike Sandman's "Wizard's Tool Box" page and scroll about Ľ of the way down the page — search for the items entitled "CPC GENERATOR", "MAKE A SILENCE DETECTOR, TO CREATE A CPC SIGNAL", and "CallSaver: Disconnects a Phone Line that's Left Off Hook!" ONE of these devices will probably solve your problem, depending on the Vonage adapter in use and how it actually reacts when a phone is left off-hook after the call is ended (for example, Vonage returns a fast busy signal when the other end disconnects, so from the descriptions given it is likely that the "CPC GENERATOR", which detects a dial tone or a busy signal, would be the device to use to create the CPC signal).

We cannot guarantee that any of these devices will work, nor give you any technical assistance on these devices. Mike also offers a CPC Technical Bulletin on his site, that explains what CPC is and that may help you decide which product you need. A similar device that may be more suitable in a multi-line installation is the Max Terminator Disconnect Unit by Electronic Tele-Communications.

There is one other possible reason a business might run into problems. If you have a really fancy PBX, it might not use regular phone lines — it might instead use "trunks" (if, indeed, it uses analog circuits at all). What comes out of a Vonage adapter unit is a telephone "line", not a "trunk" — it does not have the "wink start" signal needed by some types of PBX equipment. On some PBX's you simply need to connect the line from the Vonage adapter to an analog port, while on others, the secret to getting around this is to configure the PBX to treat the connection to the Vonage adapter as though it were a two-way Foreign Exchange (FX) line (one on which both outgoing calls may be placed, and incoming ones received). Most PBX's can handle this, and some can even compensate for the lack of CPC on an FX line. For those that cannot, see the previous paragraph — you may still need to insert a piece of equipment that generates the CPC signal.

Additional information regarding CPC signal and Vonage

Getting listed in the telephone directory (or with Directory Assistance):

There is one unusual thing about having Vonage service that some people will consider an advantage, and others a disadvantage. With traditional telephone service, the default is that you are listed in the telephone directory and your number is made available via Directory Assistance, and if you want an unlisted or non-published number you have to pay an extra monthly charge to the telephone company (by the way, we think this should not be the case - why should customers have to pay extra to keep their personal information private?).

With Vonage service it is usually just the opposite. Usually, the default is that your number is not listed in the telephone directory, nor with directory assistance. This is true even if you have ported over an existing telephone number to your Vonage service - even if it is listed at the time the number is ported, it may not be the next time the telephone book is printed. However, some Vonage customers have reported success in getting their Vonage number listed, though it sometimes takes a little effort.

What you need to do is contact the local incumbent telephone company and request a "foreign listing." There will be a small monthly charge for this, and it's usually billed annually. The problem is that many telephone company customer service representatives are not properly trained in placing an order for this service, or they may not even be aware that such a service exists.

You can read about the experience of someone who successfully obtained such a listing, but only after some effort. Also, be aware that having a listed number will likely increase the number of unwanted calls (such as telemarketing, and other solicitation calls) that you receive.

Discussions can be found on The Vonage Hard Wiring and Installation Forum

The majority of the content on this page has been provided to us and reproduced with permission from:

Resources for Michigan Telephone Users

Continued From Vonage Hard Wiring and Installation Page One

Vonage Service Plans

Vonage VoIP Members
Members List Members
New patsykf3
New Today 0
Yesterday 0
Total 101029

Who Is On Site
Visitors 1
Members 0
Total 1

Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Site Search

†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

** Certain call types excluded. is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.

Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.20 Seconds and Pages In The Last 60 Seconds
The Vonage VoIP Forum