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Vonage heres what happened i started voip 3 years ago and i went to vonage, i loved

heres what happened

i started Voip 3 years ago and i went to Vonage, i loved it ...
it was the best thing and the cheapest thing since sliced bread in USA
and i had callerid and more.
anyway so the phone just worked perfect no problems except during power issues with main power company.

then about 2 years later i noticed they started advertising on tv and the web alot i mean alot....
next started voice issues about a month later, i called and noticed a major wait time on the rep to answer not a very good feeling.

considering over the two years it was me who recommended Vonage to all my customers and they loved it. i joined 28 of my people to Vonage.

each one started calling me not all but some of them asking if mine was working ok, becausse of a voice issue they had.
then things went down hill at that point

i tried calling and was on hold for 2hrs ....seriously.
finally i got in and spoke with someone who didnt speak barely any english. but did have alot of tech knowledge on Vonage and how it works. anyway he told me to cut down my bandwidth to lowest settings since Vonage was growing and couldnt keep up with trying to upgrade fast enough he said they were growing 100,000 customers a week from my original provider. i believed it since i started charging to install it for customers and wiring a backfeed into thier entire phone system in thier house.

anyway the cut down helped, but didnt for long, not more then a week later Vonage was the worst provider i had expierenced ever.
the caller id stopped running data, the phone had voice issues, choppy voices, and it just didnt stop.

since i work with computers and build asterisk pbx systems for a living i know from a diagnostic point it was not a problem with my end. and every time i called Vonage was hold hold hold and major excuses why the issues.
i finally left Vonage and went to quantum voice in search of a good Voip with 800 number for my business.

i just did a google search and they came right up.
i thought cool i'll try them and if i have issues i can terminate the plan, so i called and got signed up.
i got everything hooked up and my wife refused to try Voip again as a main line because of the problems with Vonage.

so it took more then a year to convice her of the issues with Vonage are not going to happen again with our new provider quantumvoice.
we use quantum as our main line now for residential too.
believe me if theres a problem with a company im the first to let you know.

i had over 3 years experience with Vonage so if anyone can say anything bad is me.

im not saying that to date they are having issues since im no longer a customer but i can say that during my last year was the worst phone system i had ever experience.

anyway i since took an old rt31p2 out of the closet and unlocked it via website for helping me on that mess.

now i can use my ata from Vonage with quantumvoice and asterisk. im so happy

Read The Full Thread:

Quantum Voice was awful.

QuantumVoice was the worst experience you could imagine. Not only did I sign up
sounds like you had bad expierence with thier service but alot of customers have
Alot of Voice over ip calls can be associated with problems with our home routers
didnt give Quantum a chance? oh i think he has waited for ages (25 days duh?) for
you actually believe his previous provider was telling the truth with LOA i mean
maybe you should be thEir spokeperson then *lol* i can see that danboy's comment
just so you know i do alot of reading on this website from time to time and it seems
I too have been using Voicestick for close to one year. I had Vonage in the past,

aot2002 posted "heres what happened i started voip 3 years ago and i went to vonage, i loved" on 12/15/2006

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

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