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DWSupport Posted:
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In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
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In The Forum:
Vonage Canada
Topic:
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On Nov 08, 2016 at 11:59:50

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In The Forum:
Hard Wiring - Installation
Topic:
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On Oct 20, 2016 at 05:05:49

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In The Forum:
Hard Wiring - Installation
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Vonage here goes guys ... i know number transfers are the number 1 reason for cancellations



here goes guys ...

i know number transfers are the number 1 reason for cancellations (i should know) they even beat out tech problems ... which means that people who have the service hooked up and working are still calling to cancel because they can't get their number that they've had for 5.10.20 years

the truth is the process is a lot more complicated than i thought and probably than the company lets on about ... some do happen quickly and as a whole, the process has definitly gotten better in the last few months ... the only problem is communication ... process goes customer - Vonage - carrier then back carrier - Vonage - customer ... which means there is a delay ... which is not an excuse or a reason why ... but hopefully an answer

regarding a transfer ... if it is that you have completed your end of the paperwork ... ask for the carrier:

focal - very good as of late ... transfers in less than 20 days in most cases
paetec - good but not great ... usually 20 -30 days
telcove - so so ... i've seen 20 but usually 40 days
xo- not so good
kmc- mom always said if you don't have anything nice to say

ask for an escalation ... there are 3 possible escalations ... the LNP escalation team, the executive response team, and the VIP retention team ... each does basically the same thing ... they ask for daily statuses from the carrier ... myself i work on the VIP retention team ... we get response from the carrier on tentative dates, problems with the transfer, permanant dates and are responsible for communication with the customer ... the next time you call ask for an escalation ... i know you must be upset and frustrated but if you work with the rep the rep should work with you ... i'm sorry in advance if you have any more problems but i'm jus doin my best here for you guys ... there's 1/2 a million customers and i can't make everything better for everyone ... who knows ... maybe we'll get to talk on the phone someday ;-)



Read The Full Thread:

Getting more and more disillusioned about the LNP


It's been almost three months now with no status change on my LNP. My calls to Vonage
Unfortunately, the LNP process is much more complicated than we have been let
As much as I would love to demonize Bellsouth, multiple calls to them have convinced
"I am contacting you in regards to your number transfer. Unfortunately the
I am wondering the same thing. If Vonage has hired this mystery carrier to do the
My LNP took too long as well. Three times I was given a date, and three times it came
Thank you for the great info, ToddlerTN. I am in TN as well and have been trying to
Being in the IT industry, it really scares me when CS Reps keep referring to everything

suprmanjoe posted "here goes guys ... i know number transfers are the number 1 reason for cancellations" on 03/27/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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