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Hello, It's
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Vonage haha - a day or so. It SHOULD take them about 5 minutes or so to key this into the



haha - a day or so.

It SHOULD take them about 5 minutes or so to key this into the database and get it up and running. Even if they have to wait for some kind of automatic database sync, 24 hours should be more than enough. Mine took 9 days.

I just got off the phone with Vonage for the second time today, I think that's six times I've called them about this particular issue.

The times on these forum posts are obviously not in my local time zone, I'm thinking they're GMT perhaps? Anywho, here's what's happened since my last post:

-Wednesday morning's call was left at "someone will call you back within the hour." No call on Wednesday. No call on Thursday, and I was too busy to call them. Friday morning I called again. The first-line tech made me tell him all about the problem, but quickly decided it was over his head and transferred me up. The second level supervisor this time was very polite and seemingly knowledgeable. She told me that the order that was placed was just a "dummy order" and was part of the process of transferring the MAC address, my card had not and would not be charged. Had they told me this on Wednesday I would not have been nearly as agitated about it. She looked into the MAC transfer and told me it was still pending, I should check back in the evening. This was supposed to take 24-48 hours, at that point it had been 7 days.

-Friday I did not have time to call back again. Monday (today) morning I called again. First line tech again made me go through the whole spiel, eventually transferred me up. Supervisor answered quickly, looked at the ticket, said the person I needed to talk to was sitting right next to him but was on the phone at the moment, could she call me back? I asked him how long that would take and he said "MAXIMUM 30 minutes." I expressed doubt that I would get a call back, based on past experience, he assured me several times that she would call back.

About an hour later I get an email that my "order" from last week had been cancelled, but no phone call. 30 minutes later (90 minutes from the original call) I called back. Same song and dance with the first line CSR who transferred me up. I was on hold for 40 MINUTES - enough time to take a call on the other line, run to the bathroom and get a coke, all the time classical music playing on the speakerphone. Finally a supervisor picked up. I explained the situation to her, she said "I see that you currently have two devices on your account, one of which is empty. Do you want to add a third?"
er....interesting.
I never received any confirmation from Vonage that the device had been transferred over, but apparently it had. Great news. I confirmed the MAC address to make sure it was the right device. She set me up with a new fax line on that device. According to her, the line is active already...but it's not coming up. I do see the new number (with a local area code even) in my account on their website. I tried to dial it and got a "this number is currently unavailable" message. I'll give it an hour or so before I call back.

Assuming the new line works, adding a fax line has cost me about 6 hours of time and quite a bit of frustration. Thanks, Vonage.



Read The Full Thread:

Invalid MAC address


Man, it's been a long week. It's only Monday. I've been with Vonage for a year
Believe it or not, you'll get the same song and dance if you are the owner of mutiple
There seems to be a fundamental issue with MAC addresses and Vonage. Even brand
So here's the update. This morning marks 48 hours since my last post, and I
Currently going through similiar, unnecessary nonsense. Router/adapter went
I did not hear back from Vonage today at all. Today was nuts in the shop and I had no
Vonage will check the MAC address to see if it has ever been registered on another

BlueNoteWeb posted "haha - a day or so. It SHOULD take them about 5 minutes or so to key this into the" on 04/10/2006

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