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mikebrown Posted:
there, Please
check out -

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to

In The Forum:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
and get free
access while

In The Forum:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address

In The Forum:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

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Vonage haha - a day or so. It SHOULD take them about 5 minutes or so to key this into the

haha - a day or so.

It SHOULD take them about 5 minutes or so to key this into the database and get it up and running. Even if they have to wait for some kind of automatic database sync, 24 hours should be more than enough. Mine took 9 days.

I just got off the phone with Vonage for the second time today, I think that's six times I've called them about this particular issue.

The times on these forum posts are obviously not in my local time zone, I'm thinking they're GMT perhaps? Anywho, here's what's happened since my last post:

-Wednesday morning's call was left at "someone will call you back within the hour." No call on Wednesday. No call on Thursday, and I was too busy to call them. Friday morning I called again. The first-line tech made me tell him all about the problem, but quickly decided it was over his head and transferred me up. The second level supervisor this time was very polite and seemingly knowledgeable. She told me that the order that was placed was just a "dummy order" and was part of the process of transferring the MAC address, my card had not and would not be charged. Had they told me this on Wednesday I would not have been nearly as agitated about it. She looked into the MAC transfer and told me it was still pending, I should check back in the evening. This was supposed to take 24-48 hours, at that point it had been 7 days.

-Friday I did not have time to call back again. Monday (today) morning I called again. First line tech again made me go through the whole spiel, eventually transferred me up. Supervisor answered quickly, looked at the ticket, said the person I needed to talk to was sitting right next to him but was on the phone at the moment, could she call me back? I asked him how long that would take and he said "MAXIMUM 30 minutes." I expressed doubt that I would get a call back, based on past experience, he assured me several times that she would call back.

About an hour later I get an email that my "order" from last week had been cancelled, but no phone call. 30 minutes later (90 minutes from the original call) I called back. Same song and dance with the first line CSR who transferred me up. I was on hold for 40 MINUTES - enough time to take a call on the other line, run to the bathroom and get a coke, all the time classical music playing on the speakerphone. Finally a supervisor picked up. I explained the situation to her, she said "I see that you currently have two devices on your account, one of which is empty. Do you want to add a third?"
I never received any confirmation from Vonage that the device had been transferred over, but apparently it had. Great news. I confirmed the MAC address to make sure it was the right device. She set me up with a new fax line on that device. According to her, the line is active already...but it's not coming up. I do see the new number (with a local area code even) in my account on their website. I tried to dial it and got a "this number is currently unavailable" message. I'll give it an hour or so before I call back.

Assuming the new line works, adding a fax line has cost me about 6 hours of time and quite a bit of frustration. Thanks, Vonage.

Read The Full Thread:

Invalid MAC address

Man, it's been a long week. It's only Monday. I've been with Vonage for a year
Believe it or not, you'll get the same song and dance if you are the owner of mutiple
There seems to be a fundamental issue with MAC addresses and Vonage. Even brand
So here's the update. This morning marks 48 hours since my last post, and I
Currently going through similiar, unnecessary nonsense. Router/adapter went
I did not hear back from Vonage today at all. Today was nuts in the shop and I had no
Vonage will check the MAC address to see if it has ever been registered on another

BlueNoteWeb posted "haha - a day or so. It SHOULD take them about 5 minutes or so to key this into the" on 04/10/2006

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