Sign up

Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
pyhomboms Posted:
In The Forum:
Cheap Soccer Jerseys
On Feb 25, 2017 at 03:46:30

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
In The Forum:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have

In The Forum:
Hard Wiring - Installation
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with

In The Forum:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
Scarborough, Onta

In The Forum:
Vonage Canada
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

I am looking for a
product that will
make my phone ring
louder so I can
hear using

In The Forum:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the

In The Forum:
Hard Wiring - Installation
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing

In The Forum:
Hard Wiring - Installation
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.


Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal

Vonage UK Review
Vonage UK Review

Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006

Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review

Salt Lake City: impressions after several months
Salt Lake City: impressions after several months

Vonage Reviews

Vonage haha - a day or so. It SHOULD take them about 5 minutes or so to key this into the

haha - a day or so.

It SHOULD take them about 5 minutes or so to key this into the database and get it up and running. Even if they have to wait for some kind of automatic database sync, 24 hours should be more than enough. Mine took 9 days.

I just got off the phone with Vonage for the second time today, I think that's six times I've called them about this particular issue.

The times on these forum posts are obviously not in my local time zone, I'm thinking they're GMT perhaps? Anywho, here's what's happened since my last post:

-Wednesday morning's call was left at "someone will call you back within the hour." No call on Wednesday. No call on Thursday, and I was too busy to call them. Friday morning I called again. The first-line tech made me tell him all about the problem, but quickly decided it was over his head and transferred me up. The second level supervisor this time was very polite and seemingly knowledgeable. She told me that the order that was placed was just a "dummy order" and was part of the process of transferring the MAC address, my card had not and would not be charged. Had they told me this on Wednesday I would not have been nearly as agitated about it. She looked into the MAC transfer and told me it was still pending, I should check back in the evening. This was supposed to take 24-48 hours, at that point it had been 7 days.

-Friday I did not have time to call back again. Monday (today) morning I called again. First line tech again made me go through the whole spiel, eventually transferred me up. Supervisor answered quickly, looked at the ticket, said the person I needed to talk to was sitting right next to him but was on the phone at the moment, could she call me back? I asked him how long that would take and he said "MAXIMUM 30 minutes." I expressed doubt that I would get a call back, based on past experience, he assured me several times that she would call back.

About an hour later I get an email that my "order" from last week had been cancelled, but no phone call. 30 minutes later (90 minutes from the original call) I called back. Same song and dance with the first line CSR who transferred me up. I was on hold for 40 MINUTES - enough time to take a call on the other line, run to the bathroom and get a coke, all the time classical music playing on the speakerphone. Finally a supervisor picked up. I explained the situation to her, she said "I see that you currently have two devices on your account, one of which is empty. Do you want to add a third?"
I never received any confirmation from Vonage that the device had been transferred over, but apparently it had. Great news. I confirmed the MAC address to make sure it was the right device. She set me up with a new fax line on that device. According to her, the line is active already...but it's not coming up. I do see the new number (with a local area code even) in my account on their website. I tried to dial it and got a "this number is currently unavailable" message. I'll give it an hour or so before I call back.

Assuming the new line works, adding a fax line has cost me about 6 hours of time and quite a bit of frustration. Thanks, Vonage.

Read The Full Thread:

Invalid MAC address

Man, it's been a long week. It's only Monday. I've been with Vonage for a year
Believe it or not, you'll get the same song and dance if you are the owner of mutiple
There seems to be a fundamental issue with MAC addresses and Vonage. Even brand
So here's the update. This morning marks 48 hours since my last post, and I
Currently going through similiar, unnecessary nonsense. Router/adapter went
I did not hear back from Vonage today at all. Today was nuts in the shop and I had no
Vonage will check the MAC address to see if it has ever been registered on another

BlueNoteWeb posted "haha - a day or so. It SHOULD take them about 5 minutes or so to key this into the" on 04/10/2006

Vonage Service Plans

Vonage VoIP Members
Members List Members
New emmamh11
New Today 0
Yesterday 7
Total 99790

Who Is On Site
Visitors 83
Members 1
Total 84

Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.09
Change:   N/A
Up to 15 Minute Delay

Site Search

†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

** Certain call types excluded. is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.

Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.68 Seconds and 587 Pages In The Last 60 Seconds
The Vonage VoIP Forum