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Vonage had VONAGE working fine AFTER AN ADVANCE INSTALL. ONE DAY THE VONAGE BOX LIGHT



had Vonage working fine AFTER AN ADVANCE INSTALL. ONE DAY THE Vonage BOX LIGHT STOPPED GLOWING STEADY GREEN AND STARTED FLASHING = NO DIAL TONE. And we had no internet tho dsl modem was working fine. . We . tried to reboot per instruction manual. didn't work, the Phone box still flashed in the 4x occulting pattern but we got no phone dial tone. What's more, hooking in the Vonage destroyed the copmputer's internet access. Checked computer, the TCP/IP connection had been detroyed. So I redid TCP/IP - could only get Internet if Vonage was not in the system between DSL modem and Computer ( ie computer had to by pass Vonage 1000 to go striaght from its WAN port to the WAN of the DSL to DSL modem to work properly. SO.. now I can't get the VT 1000 data on the Vonage box , as I can't both connect to internet and to the Vonage Vonage box. How can I get the advanced installation - http ://192.168.102.1 settings without being both on the internet and conencted to the Vonage box ? as I can't both be on the Internet AND be connected to the Vonage box...since Vonage is ddestroying my internet connection protocol. NOte the computer is set for a LAN /auto DHCP and works fine UNTIL the Vonage box enters the system, then the Vonage crashes ALL inter net connectivity by DESTROYING the previously-functional network settings for TCP/IP - We have now had no long distance phone service since 5-15, Vonage gave us a curt and useless reply of 'connect computer with dynamic IP addressing, and go to http://192.168.102.1... if i could do that I would not be writing this message. the issue is - why does putting the Vonage in destroy the internet TCP protocol in the computer? and isn't there some other way to specify the V1000 setting without being connected to both the internet and the Vonage box simulsimultaneously? I certianly hope someone has some ideas on this as it is a mighty expensive proporition a t this point. :(



Read The Full Thread:

Installing VT1000 Destroys TCP/IP Computer In Connection


I have the same problem, which started this morning. I have been running Vonage
Well, I posted the same message that I left here into an email to Vonage customer

Anonymous posted "had VONAGE working fine AFTER AN ADVANCE INSTALL. ONE DAY THE VONAGE BOX LIGHT" on 05/19/2004

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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