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mikebrown Posted:
Hello
there, Please
check out -
http://www.vonage-
forum.com/home-wir
ing-installation-g
uide.html
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21


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Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews

Vonage >>>Although the first tech was correct in his diagnosis and ultimately,



>>>Although the first tech was correct in his diagnosis and ultimately, it is not his responsibility to get your computer to play wav files correctly, he did sound a bit useless to you since he offered no solutions.

I completely agree with you that it is was not his reponsibility to make the .wav files work on my computer. However, in absence of any supporting information, he wouldn't have convinced me that it was my computer that was the problem. Here is the conversation I had with the first person.

Him: What is your account number?
Me: It is XXXXXXXXXXX
Him: What OS are you using?
Me: WinXP Pro SP2
Him: Do you have broadband internet service?
Me: Yes, I do.
Him: Describe the problem.
Me: Item A works, but Items B & C do not work.
Him: Since Item A works, then the problems with Items B & C is with your computer.
Me: What kind of problem?
Him: Your computer cannot do Items B & C, because Item A works.
Me: That's it?
Him: Yes
Me: Ok, I don't think you are right, but I will check everything. Thanks.
Him: Thank you for calling Vonage.

Barry took the time to check things for himself. He had me play the messages over the phone, he left messages on my voicemail, checked them for problems, and then convinced me that I had the problem. He then went the extra mile to correctly identify the problem and then went two miles more by telling me how to fix the problem. He used his database to help troubleshoot the problem and updated the database with the name and version of the software that was causing the problem so that other techs will have access to that information. That is the type of true customer service rarely seen now-a-days, and I am totally impressed with it.

>>>However, blaming Vonage for improperly trained techs on this case is going a bit far.

I rescind my assertion that Vonage improperly trains their techs. I will instead say that the first tech was as about as helpful as pockets on underwear. In my opinion, he didn't come close to exhausting his resources when compared to what the second tech did. He didn't even try. Isn't that what tech support suppose to do?

>>>I hope that you will be less convinced that the problem is with Vonage next time and more open to a host of other possible reasons why things are not the way it should be.

This not only applies to Vonage, but life in general. This was a very good reminder that I don't know everything and it may be that my equipment is faulty. After talking to Barry, I honestly feel terrible about my post. I will edit it accordingly.



Read The Full Thread:

Choppy Voicemail / Incompetent Customer Support


When I listen to the voicemail from the dashboard or from the email file, the sound
well that is the obvious answer. I assume you can play other wav files ok? one test
I have checked the messages using my laptop after forwarding it to a seperate email
UPDATE I talked to a very well-trainined service technician just now, and
I'd say that's VERY competent tech support there, especially considering that
So why did you have a problem with your laptop as well? Same video program?
Yes, I have the same video player on my laptop also. Yes, Barry gave very competent
boodoosey I have experienced similar annoyances with third party software
RealPlayer's particularly nasty about taking over a system and then staying

boodoosy posted ">>>Although the first tech was correct in his diagnosis and ultimately," on 09/24/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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