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Vonage >They give the basics, the majority of configurations, but for advanced and
>They give the basics, the majority of configurations, but for advanced and house specific stuff, that's on the consumer.
Im saying all this b/c I want Vonage to be better than Comcast - to me, Comcast is Microsoft.
It really shouldnt be "on the user". If you want to keep a customer, you treat him like his business is the most important asset to your company. You build a strong business like that.
So, to that end, Vonage SHOULD get involved in the install. Like Ive been saying, it is not as simple as plugging a phone jack into a wall (you will fry your phone modem). My specific situation is not uncommon. Just about every house built in Atlanta (theres like a million of em) use traditional phone lines, and have an alarm. All million of these houses would need some sort of technical support for installation of Vonage. Currently, there is none. Thats a big problem for Vonage. I talk to friends about Vonage all the time (because I like the idea, just not the execution). They are not electrical engineers, they dont want to have to go through what I did. Guess what ? They are Comcast customers for that reason because Comcast will handle it.
Vonage could get them to be their customers if they took installation seriously. Bottom line - it IS Vonage problem, and they better address it. Comcast now has Voip in Atlanta, and they will eat Vonage for lunch if Vonage cant deliver a superior product.
Superior in this case means : lower price, better customer service, as good or better performance, easier installation. So far Vonage is 2/4. I want them to succeed, so I bring all this up to help.
Read The Full Thread: Soon to Be New User..But I Have Concerns...Help Convince Me.
• I just signed up for Vonage in Atlanta hoping it will be nice to finally stick it
• Paul,
I'll do two, three, and four, and one of the porting-savvy people can
• Dave, much thanks for reply!
When you say " 2. Yes, you can absolutely use house
• while your number is being ported, your setup works exactly the same. vonage only
• Paul,
I think they say that only because most people don't/won't know how to
• Paul,
You've gotten good answers to all your questions, but let me add three
• Paul:
On the home wiring issue, check out this link:
http://www.vonage-forum.com/home-wiring-i
• One other thing - if you're not entirely convinced about Vonage, don't port right
• Definitely check the integrity of your internet connection and get a good solid
• I have a RTP300 router and have my whole house wired to it..
I disconnected
A2T posted ">They give the basics, the majority of configurations, but for advanced and" on 03/08/2006 |
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