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dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 13:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 05:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
In The Forum:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have

In The Forum:
Hard Wiring - Installation
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with

In The Forum:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
Scarborough, Onta

In The Forum:
Vonage Canada
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

I am looking for a
product that will
make my phone ring
louder so I can
hear using

In The Forum:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

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Vonage good news... about a week and a half ago a vonage rep sent me a private message

good news...

about a week and a half ago a Vonage rep sent me a private message from this forum after noticing the issues i've posted about. he indicated that he was from the engineering group and that i should send him a ticket number that i had previously opened so they could identify me and contact me to try and resolve this.

the next day they called me and had me do some minor troubleshooting which consisted of power cycling the Vonage router a couple times so they could get better logging and then making a few test calls from my line so they could make sure that the router was getting all of the proper signals (if there was a problem on "my end", then it would likely have been with the router not getting proper signals to indicate a problem with call completion, status, etc). once several test calls were completed, they indicated that the router was working as it should, receiving all proper signals at the proper times... the problem was not with the Vonage router.

they took down a list of several numbers which definitely had the delay when called, as well as a couple numbers i discovered which did not have the delay (like my cell, for instance). basically, since it was not a problem with the device on my end, they indicated that it was likely a problem with how my calls were being routed (not with my isp routing to them, but in how the calls were routed through the Vonage network and onto the destination pots line)... they needed the numbers to see how each would be routed and see if there was a common issue along the way and then, if necessary, have my calls take an alternate route to hopefully correct the issue. after taking the numbers they said they'd call back the next day to further trouble-shoot it.

the next day i received an email asking for what times i'd be available for a call-back and further testing... i replied saying i'd be at the number for the rest of the day, but i never received a call. this is where i started to get concerned. that would have been last wednesday. i decided to give it a couple days in case there was a delay in getting back to me, but i didn't hear anything from them for the rest of the week. expecting to be called back, and then hearing nothing, was a bit frustrating... but i decided to wait and see how it turned out (since i had previously talked about this with our fine admin dconnor, i sent him a message informing him of the sudden lack of communication and to his credit he said he'd try to help out and see if he could contact them and see what the holdup was - thanks). i kept testing my line through the weekend and it was still not working, so i pretty much gave up hope on sunday. i didn't really worry about this problem any more since then... i thought i'd probably just have to cancel my service if i didn't hear anything soon (like by the end of month).

so this morning my phone rings... it's the same guy from Vonage. he asked if i was still having any issues, to which i replied "yes" (since the last time i really tested it was on sunday/monday. i said "well, i can make a few test calls to see, since i hadn't tested it recently... but last time i checked it wasn't working". so he had me do just that... he hung up and said he'd call back in a few minutes and suggested i try calling a few numbers.

so, since it's almost routine i dialed my landline, waited for it to ring, waited until the ringtone started on from Vonage line (so i could pick it up in the middle of the ring i'm hearing from Vonage) and to my complete shock as soon as i picked up the phone the ring tone stopped immediately and my call was "connected" before i even finished bringing the landline handset to my ear. knowing i only had a couple more minutes before he called back i tried a couple other numbers - mid-ring pickup, immediate call completion... could it really be happening? yes... yes it was ;)

the Vonage tech called back shortly thereafter and i told him that all appeared to be working finally. he told me that they changed my routes and that if i find any other numbers which are still not working to contact them with the number and if necessary they'll reroute that as well.


Read The Full Thread:

rtp300 outgoing calls with answer delay (hello?.. hello?..)

i just signed up for vonage and have just started using it. so far, it seems to be
I'm a new user and I have the RTP300. I'm not experiencing the delay that you describe
are you absolutely sure? it took me a couple days to realize and finally believe
I'm not absolutely sure, no. I do know that I haven't been conscious of missing
i've, again, thoroughly tested this with similar results. i've disconnected
I don't have another land line, but I just tried calling my cell phone 3 times. Each
*sigh* ... well, i'm glad for you ;) to be honest i'd wish you'd have the same results
It is discouraging. Let's go back a little and ignore the ring tone for a moment.
the connection is absolutely perfect otherwise, and always is. it's just in the
after waiting for info on the trouble ticket they opened for me, i call them today

blutarsky posted "good news... about a week and a half ago a vonage rep sent me a private message" on 10/26/2005

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