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Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01


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Vonage good news... about a week and a half ago a vonage rep sent me a private message



good news...

about a week and a half ago a Vonage rep sent me a private message from this forum after noticing the issues i've posted about. he indicated that he was from the engineering group and that i should send him a ticket number that i had previously opened so they could identify me and contact me to try and resolve this.

the next day they called me and had me do some minor troubleshooting which consisted of power cycling the Vonage router a couple times so they could get better logging and then making a few test calls from my line so they could make sure that the router was getting all of the proper signals (if there was a problem on "my end", then it would likely have been with the router not getting proper signals to indicate a problem with call completion, status, etc). once several test calls were completed, they indicated that the router was working as it should, receiving all proper signals at the proper times... the problem was not with the Vonage router.

they took down a list of several numbers which definitely had the delay when called, as well as a couple numbers i discovered which did not have the delay (like my cell, for instance). basically, since it was not a problem with the device on my end, they indicated that it was likely a problem with how my calls were being routed (not with my isp routing to them, but in how the calls were routed through the Vonage network and onto the destination pots line)... they needed the numbers to see how each would be routed and see if there was a common issue along the way and then, if necessary, have my calls take an alternate route to hopefully correct the issue. after taking the numbers they said they'd call back the next day to further trouble-shoot it.

the next day i received an email asking for what times i'd be available for a call-back and further testing... i replied saying i'd be at the number for the rest of the day, but i never received a call. this is where i started to get concerned. that would have been last wednesday. i decided to give it a couple days in case there was a delay in getting back to me, but i didn't hear anything from them for the rest of the week. expecting to be called back, and then hearing nothing, was a bit frustrating... but i decided to wait and see how it turned out (since i had previously talked about this with our fine admin dconnor, i sent him a message informing him of the sudden lack of communication and to his credit he said he'd try to help out and see if he could contact them and see what the holdup was - thanks). i kept testing my line through the weekend and it was still not working, so i pretty much gave up hope on sunday. i didn't really worry about this problem any more since then... i thought i'd probably just have to cancel my service if i didn't hear anything soon (like by the end of month).

so this morning my phone rings... it's the same guy from Vonage. he asked if i was still having any issues, to which i replied "yes" (since the last time i really tested it was on sunday/monday. i said "well, i can make a few test calls to see, since i hadn't tested it recently... but last time i checked it wasn't working". so he had me do just that... he hung up and said he'd call back in a few minutes and suggested i try calling a few numbers.

so, since it's almost routine i dialed my landline, waited for it to ring, waited until the ringtone started on from Vonage line (so i could pick it up in the middle of the ring i'm hearing from Vonage) and to my complete shock as soon as i picked up the phone the ring tone stopped immediately and my call was "connected" before i even finished bringing the landline handset to my ear. knowing i only had a couple more minutes before he called back i tried a couple other numbers - mid-ring pickup, immediate call completion... could it really be happening? yes... yes it was ;)

the Vonage tech called back shortly thereafter and i told him that all appeared to be working finally. he told me that they changed my routes and that if i find any other numbers which are still not working to contact them with the number and if necessary they'll reroute that as well.

HALLELUJAH!



Read The Full Thread:

rtp300 outgoing calls with answer delay (hello?.. hello?..)


i just signed up for vonage and have just started using it. so far, it seems to be
I'm a new user and I have the RTP300. I'm not experiencing the delay that you describe
are you absolutely sure? it took me a couple days to realize and finally believe
I'm not absolutely sure, no. I do know that I haven't been conscious of missing
i've, again, thoroughly tested this with similar results. i've disconnected
I don't have another land line, but I just tried calling my cell phone 3 times. Each
*sigh* ... well, i'm glad for you ;) to be honest i'd wish you'd have the same results
It is discouraging. Let's go back a little and ignore the ring tone for a moment.
the connection is absolutely perfect otherwise, and always is. it's just in the
after waiting for info on the trouble ticket they opened for me, i call them today

blutarsky posted "good news... about a week and a half ago a vonage rep sent me a private message" on 10/26/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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