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Vonage funny responses...you guys are great :)
ok, what about this then...considering
funny responses...you guys are great :)
ok, what about this then...considering all of the folks who have rebooted their routers after this outage and discovered that their service now works...well, where is that information on Vonage's site?
And for what it's worth, expecting people to come to a forum for answers for this kind of outage is a bit too much of an expectation IMHO.
And considering that when POTS phones go down there's no dial tone...well, it seems like a good idea to me to have the dial tone go away when there's a system failure preventing calls.
No dial tone has been the end luser check for many, many years and the expectation of "if there's a dial tone then I can call out" will remain for some time. The fact that there is a dial tone but I cannot make calls gives users a FALSE reassurance that the service is OK.
During this outage, unless someone needed to make a call, they would not know that the service was down. If they happed to log into their account and saw the Service Notification message, they might have picked up their phone and checked for a dial tone. Upon hearing one, they would have likley assumed they were OK, when in fact the service was out.
That was my main point. The quiet nature of Vonage's customer notification (limited emails, no notice on main site) was secondary.
keep the ritalin jokes and funny pixs coming...time will tell with this kind of issue...and single points of failure in networks :)
shawnmer
Read The Full Thread: Is all of Vonage completely down?
• There are no service announcements, but I can't connect to either www.vonage.com
• I am in Connecticut and i cannot make or receive calls and I cannot access Vonage.com
• seems to be having some strange issues...but overall phone service appears down.
• nice of them to send out an email to let us know what is happening...
• When we make outbound calls from our Vonage line to our POTS number, it rings on
• I dial *123 to get my menu and after 20 seconds it asks for my password. I enter it
• Same issues here..... I get a dial tone but no calls are going out. Just ring, ring,
• Now I just get a fast busy signal when i call out.
• Wish I could be that unconcerned, but I use my line for business. People are trying
• From The Vonage Forum feed:
shawnmer posted "funny responses...you guys are great :)
ok, what about this then...considering" on 08/03/2005 |
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