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For wipe call
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jama
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PostPosted: Fri Dec 16, 2005 4:21 pm    Post subject: call forwarding question Reply with quote Back to top

I am thinking of using Vonage for business but I have I a question
about call forwarding.

Here is what I am trying to do:
I have 8 lines from my local telephone company. The lines "roll-over" and customers do not get a busy signal until all the lines are used.

Now, I would like to get a Canadian Number from Vonage and forward it to my main number. My question is, if the Vonage number is called and its forwarded to the main number, when it is called a second time or a third time does it give a busy signal or will the calls be transferred until all my local numbers are used??

I would appreciate any clarification? I tried to call Vonage but the person I talked did not really answer my question.

Jama
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NateHoy
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PostPosted: Fri Dec 16, 2005 4:33 pm    Post subject: Re: call forwarding question Reply with quote Back to top

jama wrote:
I am thinking of using Vonage for business but I have I a question
about call forwarding.

Here is what I am trying to do:
I have 8 lines from my local telephone company. The lines "roll-over" and customers do not get a busy signal until all the lines are used.

Now, I would like to get a Canadian Number from Vonage and forward it to my main number. My question is, if the Vonage number is called and its forwarded to the main number, when it is called a second time or a third time does it give a busy signal or will the calls be transferred until all my local numbers are used??

I would appreciate any clarification? I tried to call Vonage but the person I talked did not really answer my question.

Jama


Someone asked this question a couple of weeks ago. General answer, I *seriously* doubt you can do this. Vonage would have to pay for sixteen simultaneous connections on their VoIP<->POTS gateway. (8 to "onboard" the calls at the Vonage exchange, and 8 to connect the calls to your center).

Even forwarding a single line costs them twice what it should in terms of POTS gateway usage, but they provide it as a service. I doubt they'd even support a "forward-only" scenario forever, though, even on a single line. Multiple simultaneous forwards would cost them some serious money.

_________________
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justgetit
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PostPosted: Fri Dec 16, 2005 6:42 pm    Post subject: Re: call forwarding question Reply with quote Back to top

the way call forwarding from Vonage works is that once you buy a plan you will call forward to the main # then you phone systems will take over for the rollover of the lines or scenario 2 if you pick a plan you can add the rnumber to smul-ring which means that when you call the Vonage # it will ring all the phones that you have assigned simul ring to this is a free feature cool right?


NateHoy wrote:
jama wrote:
I am thinking of using Vonage for business but I have I a question
about call forwarding.

Here is what I am trying to do:
I have 8 lines from my local telephone company. The lines "roll-over" and customers do not get a busy signal until all the lines are used.

Now, I would like to get a Canadian Number from Vonage and forward it to my main number. My question is, if the Vonage number is called and its forwarded to the main number, when it is called a second time or a third time does it give a busy signal or will the calls be transferred until all my local numbers are used??

I would appreciate any clarification? I tried to call Vonage but the person I talked did not really answer my question.

Jama


Someone asked this question a couple of weeks ago. General answer, I *seriously* doubt you can do this. Vonage would have to pay for sixteen simultaneous connections on their VoIP<->POTS gateway. (8 to "onboard" the calls at the Vonage exchange, and 8 to connect the calls to your center).

Even forwarding a single line costs them twice what it should in terms of POTS gateway usage, but they provide it as a service. I doubt they'd even support a "forward-only" scenario forever, though, even on a single line. Multiple simultaneous forwards would cost them some serious money.
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NateHoy
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Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Fri Dec 16, 2005 8:04 pm    Post subject: Re: call forwarding question Reply with quote Back to top

justgetit wrote:
the way call forwarding from Vonage works is that once you buy a plan you will call forward to the main # then you phone systems will take over for the rollover of the lines or scenario 2 if you pick a plan you can add the rnumber to smul-ring which means that when you call the Vonage # it will ring all the phones that you have assigned simul ring to this is a free feature cool right?


Yes, and Vonage would probably tolerate that. But that's not answering the question the other fellow raised.

OK, so you've used SimulRing and someone calls your Vonage number. You pick up on a SimulRing phone. All is well with the world, this is a sanctioned use of Vonage, life is happy.

Now, while you are on the phone on call #1, call #2 comes in. Call #2 is probably NOT going to ring on the rest of your SimulRing phones. Why?

Because, if I understand their systems correctly, you are already using your allocated Vonage line. Someone calls your Vonage phone and it forwards to a SimulRing or Network Outage number, Vonage has to maintain that call through their routers from the origin to your external phone. I seriously doubt they are going to allow you to have another routed call handled through their systems at the same time.

In essence, you are paying for one simultaneous usage of their phone routing equipment. If you want a hunt group, you'll have to call Vonage's multiline sales department and buy a hunt group. I doubt they'll allow you to "piggyback" 8 simultaneous calls over their routing equipment for a $25 or $50 a month plan. They'd go broke.

I don't know what their policy is on "permanently forwarding" your line. I'm sure it costs them somewhat more, but maybe they can absorb this, or maybe they'll force you into the $50 a month business account if you do that for long (which they reserve the right to do as per the Terms of Service). I honestly don't know, I use my Voange line as a phone line and only occasionally forward or SimulRing it. But I'm nearly certain they won't support multiple simultaneous SimulRing/forwarded calls.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
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Steve48
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PostPosted: Fri Dec 16, 2005 8:36 pm    Post subject: Re: call forwarding question Reply with quote Back to top

NateHoy wrote:

In essence, you are paying for one simultaneous usage of their phone routing equipment. If you want a hunt group, you'll have to call Vonage's multiline sales department and buy a hunt group. I doubt they'll allow you to "piggyback" 8 simultaneous calls over their routing equipment for a $25 or $50 a month plan. They'd go broke.


Let's also explore how call forwarding works- and I don't know, I'm asking. Suppose you have your Vonage phone forwarded, but you're actually at home sitting in front of the phone. Someone calls your Vonage phone and it gets forwarded. Now, can you use the Vonage phone to place a call while that call is in progress? I'm not sure that you can. Wouldn't your Vonage service be tied up for the duration?

Suppose another call came for your Vonage phone while the first forwarded one in still in progress. Would that call be forwarded, or would it go to Voicemail because your Vonage service is in use? Or would it go to Voicemail on the service to which Vonage is forwarded? If the answer to that is that it would go to Vonage voicemail, then the answer to the original poster's question is simple. He can only get one call from Canada at a time, and he needs to keep checking his Vonage voicemail.

If, on the other hand, the answer to the above is that forwarding a call frees up your Vonage service, then I think the answer to the original question is that it will work as desired. Each new call will be forwarded, the rollover system at the other end will route it, and the system will be ready for another call.

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