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Basildane
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Joined: Nov 08, 2005
Posts: 38
Location: Maryland, USA

PostPosted: Wed Dec 14, 2005 9:01 pm    Post subject: I can't hang up Reply with quote Back to top

If I call someone, and say, get their answering machine, I cannot hang up on it. As soon as I hang up, within a second, the phone rings back and its their answering machine back on the line. This happened at least 30 times today with one call. 1 minute to make the call, and 35-40 minutes to get rid of it!

Same thing happened this morning when a telemarketer (machine) called. We hang up, in a second the phone rings and there it is again. Over and over and over. Its enough to make you crazy.

What do I do to correct this?

P.S. I tested the same phone number with a test call from another line, no callback. It is definately a Vonage problem.
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Basildane
Vonage Forum Junior
Vonage Forum Junior


Joined: Nov 08, 2005
Posts: 38
Location: Maryland, USA

PostPosted: Wed Dec 14, 2005 9:08 pm    Post subject: Reply with quote Back to top

I just did some testing and found something.

The problem is when the other end does not disconnect - like a telemarketer, or a voicemailbox.

Then, as soon as I hang up - RING and their back on the line!

I just proved it with a test from another line.
So, if THEY don't hang up, then I can't hang up - EVER.
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mattroyal
New Forum Member
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Joined: Dec 03, 2005
Posts: 5

PostPosted: Fri Dec 16, 2005 11:41 am    Post subject: Reply with quote Back to top

Power off your phone adapter, then power it back on.

You'll definitely "hang up" that way, and you might just fix the problem. (Does that do it?)
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Basildane
Vonage Forum Junior
Vonage Forum Junior


Joined: Nov 08, 2005
Posts: 38
Location: Maryland, USA

PostPosted: Fri Dec 16, 2005 1:01 pm    Post subject: Reply with quote Back to top

Yes, I tried all that. They also moved me from port 1 to port 2.
Nothing helped.

They are sending a new adapter. We'll see in a few days if that helps.

Also, problem only occurs with my PBX. When I plug in a conventional phone, the MTA hangs up ok.
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mattroyal
New Forum Member
New Forum Member


Joined: Dec 03, 2005
Posts: 5

PostPosted: Fri Dec 16, 2005 1:14 pm    Post subject: Reply with quote Back to top

Did power-cycling the phone adapter disconnect that call?
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Basildane
Vonage Forum Junior
Vonage Forum Junior


Joined: Nov 08, 2005
Posts: 38
Location: Maryland, USA

PostPosted: Fri Dec 16, 2005 1:15 pm    Post subject: Reply with quote Back to top

yes.
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NateHoy
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Fri Dec 16, 2005 1:28 pm    Post subject: Reply with quote Back to top

"Help! They're callin! And I can't hang up!"

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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Trowski
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Fri Dec 16, 2005 1:30 pm    Post subject: Reply with quote Back to top

NateHoy wrote:
"Help! They're callin! And I can't hang up!"


Now that was just down right bad..... Lol

_________________
-------------------------------------
Eastern Connecticut Cable--WRT54G---RTP300--Uniden True 8866
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Basildane
Vonage Forum Junior
Vonage Forum Junior


Joined: Nov 08, 2005
Posts: 38
Location: Maryland, USA

PostPosted: Fri Dec 16, 2005 1:40 pm    Post subject: Reply with quote Back to top

Its true. And when its an automated "robot" telemarketer - IT REALLY ****!
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Basildane
Vonage Forum Junior
Vonage Forum Junior


Joined: Nov 08, 2005
Posts: 38
Location: Maryland, USA

PostPosted: Wed Dec 28, 2005 7:14 am    Post subject: I CAN hang up! Reply with quote Back to top

Vonage sent me a new adapter (rpt300).
That solved all my PBX problems. My panasonic ksu is totally happy with the rtp300.

I waited a week before posting to make sure.
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